Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
I just have a concern that I can't track my order because there is no link since I changed my email, please do what is necessary so that I can track and let me know when my order is delivered to the relay
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Response from Packeos
Hello,
I have just made the change in our database, you will receive our next emails at your new address!
I wish you a good day.
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2019
The order arrived in very good condition. However, the delivery was very long, several weeks... But the people I called about this did their best to ensure I was delivered as quickly as possible
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Response from Packeos
Hello Mrs. Marie,
Thank you for your trust, we will do our utmost to ensure your next order reaches you as soon as possible.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2019
Very good but delivery too long for this order. I was used to faster deliveries on previous orders. Let's see next time...
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Response from Packeos
Hello,
you ordered on 22/04, the carrier tried to deliver on 26/04.
Since your address is not a commercial establishment, the carrier delivers by appointment.
Looking forward to serving you,
Laurent from packeos.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2019
Clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
Wide choice and low prices. Fast delivery, but expensive.
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Response from Packeos
Dear customer,
shipping costs are calculated based on weight and your delivery address.
These are the carrier's rates.
Note that rates are calculated in increments of 10 kg up to 100 kg of goods.
and in increments of 50 beyond that.
If you want to optimize your shipping costs, I invite you to make a cart as close as possible to the next higher ten (e.g.: order 29 kg rather than 22 kg)
Thank you for your trust,
Sébastien from packeos.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2019
The site is great, it's just that if you don't change the quality of products every time
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Response from Packeos
Hello,
Thank you for your feedback, we do our best to always offer you the best possible products, however, we sometimes have to change suppliers for certain products.
We look forward to serving you
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2019
Very pleasant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
just the box was torn, but no damage inside
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2019
good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2019
Bad delivery service, the delivery person leaves the pallet in the street, asks for extra fees for delivery to the store
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Response from Packeos
Hello Mrs. Fang J.
We will forward the information to our quality service in order to improve our delivery service.
Please know that we will do everything possible for your next order to arrive in the best possible conditions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2019
First delivery in less than 72h top, second 10 days order before 3pm)... given the shipping costs it's average...
Nothing to complain about the rest, however, good site!
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Response from Packeos
Hello,
We have recently changed carriers. The delay regarding your order is due to some computer issues. It has since been resolved.
Please know that we will do our best for your next order to arrive in the best time possible!
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2019
Too bad there are many errors in delivery, missing items etc... and the shipping costs are very very high!!
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Response from Packeos
Hello,
We do our best to avoid stockouts on our site. When we cannot ship a product, we can refund you during the week or resend it as soon as we have it.
Regarding shipping costs, we have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce our carriers' rates.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2019
Good but a bit high tax
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Response from Packeos
Hello,
Shipping costs are calculated based on the weights shipped. These are the rates from our carriers. We have chosen to offer you the lowest possible prices for our products, which is why we cannot reduce these costs.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2019
attention to transport often damaged boxes
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Response from Packeos
Hello,
Thank you for your feedback. Please note that we will change carriers by March 1st to continue improving our service.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2019
A well-organized site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2019
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2019
very good but a bit complicated to order
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Response from Packeos
Hello Olivier G,
Can you tell me what difficulties you encountered when ordering on our site? Please know that I am available to assist you by phone, via live chat, or by email.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2019
Shipping costs a bit high
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Response from Packeos
Hello Frederic T,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce shipping costs. These are calculated based on the weights shipped. They are directly the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
serious and the staff always attentive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
the site is good but the '' validation'' is not very functional when it comes to delivery it's very chaotic ....
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Response from Packeos
Hello Olivier M.
Can you tell me what problems you encountered during your order?
Please know that we do our best to improve our customers' experience on our site, whether it's regarding order validation or delivery.
Here is our email address: [email protected]
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2019
Good, except for the shipping costs being too high!!!
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Response from Packeos
Hello Damien C.
As you can see, our prices are low and do not allow us to reduce shipping costs. Please note that these are directly the rates from our carriers and we do our best to offer you the most competitive prices possible on our site.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2018
The last two times I ordered, I was missing one item (out of stock), so I have to wait and reorder while paying the shipping fees again, which are very high just for one item. If I had known, I would have waited for it to be available to place my entire order and avoid paying shipping fees multiple times, which range between 12 and 15€!
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Response from Packeos
Hello Ms. Natacha,
If this happens again, I invite you to contact us by phone, email, or chat, and we will then be able to provide you with a restock date for any out-of-stock product.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2018
Satisfied with most of the products received.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
I received everything quite quickly, satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2018
interesting product prices; shipping cost a bit excessive.
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Response from Packeos
Hello Mr. Henry,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce shipping costs. These are directly the rates from our carriers.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
very responsive, perfect packaging
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
lots of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2018
Fast delivery, however, another means of transport should be made available for small packages! That's why I give 4 stars
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Response from Packeos
Hello Tracy N,
We offer three different modes of transport on our site, namely delivery to a relay point for individuals, which is the most practical and fastest mode for small orders, or delivery by DPD or MAZET for professionals with a shop or store.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2018
good site with good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2018
When placing an order, we do not have the possible date for pickup on site.
Having never been on site, I had difficulties finding the location (no sign) for package pickup. It would be easier to say that you are a subsidiary of Schneider and that the depot is located next door. Very satisfied with the quality-price ratio of the products.
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Response from Packeos
Hello,
When you choose to pick up your order directly from our warehouse in Colmar, we specify that the average pickup time is 24 hours. Once your order is ready, you will receive an automatic email indicating our hours, namely 8 am to 12 pm and from 1 pm to 4 pm from Monday to Friday.
When you are on Mittlerweg street, you can normally see our orange sign "Packeos" located above the door of our warehouse.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2018
Damaged packages, torn box
Fast delivery
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Response from Packeos
Hello,
Did you provide this information on the carrier's delivery slip?
Please note that we place great importance on shipping all our products intact and protected in cartons or on wrapped pallets.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2018
Order processed quickly and shipped on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
Considering the delivery price requested, the delivery is too slow, more than a week before receipt.
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Response from Packeos
Hello,
The carrier has been a bit delayed in deliveries due to the yellow vests protest across France. Please know that we are doing our best to ensure that orders are delivered as quickly as possible.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2018
good overall service - site to recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2018
There are fewer and fewer products in stock, before we ordered everything now we had to turn to other suppliers especially for store packaging and it's a shame because your boxes are super practical
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Response from Packeos
Hello Thibault C.
We are currently studying the feasibility to offer you other boxes as well as other products. We are always listening to our customers. What types of products (boxes, or others) would you like to see on the site?
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2018
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2018
FAST...Quality price top
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