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Rating: 4 out of 5
Everything is fine!!
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Customer reviews of Packeos
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
Summary of reviews
Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
A good site, you can easily find the products, the search bar is great.
There should be offers or promotions for good customers, too bad.
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There should be offers or promotions for good customers, too bad.
Response from Packeos
Hello Nassim M,
We have decided on our site to offer you the lowest prices right away. The prices you see on Packeos are the best possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We have decided on our site to offer you the lowest prices right away. The prices you see on Packeos are the best possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Good
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Rating: 4 out of 5
My only regret is the shipping costs which are really too high.
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Response from Packeos
Hello Denis D.
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates of our carriers.
Best regards,
Ludovic from Packeos customer service,
"Quality Food Packaging at DISCOUNT prices"
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates of our carriers.
Best regards,
Ludovic from Packeos customer service,
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Not very easy to find the product you are looking for but still good
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Response from Packeos
Hello,
We offer our products on our site among 3 main categories: bakery packaging, snacking packaging, and butcher packaging. You can navigate our site according to your needs, whether you are a professional or an individual.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We offer our products on our site among 3 main categories: bakery packaging, snacking packaging, and butcher packaging. You can navigate our site according to your needs, whether you are a professional or an individual.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Hello, very good site in line with my expectations, delivery within the expected time, too bad the shipping costs are not taken into account from the start
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Response from Packeos
Hello Denis C,
We have chosen to offer you directly the lowest possible prices for our products. The shipping costs are indicated when you click on your cart. You must first provide a delivery address so that our software can calculate the shipping costs based on the weight of the cart and your department.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We have chosen to offer you directly the lowest possible prices for our products. The shipping costs are indicated when you click on your cart. You must first provide a delivery address so that our software can calculate the shipping costs based on the weight of the cart and your department.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 2 out of 5
Problem with every order, there are missing products that we have paid for but which are refunded 15 days later without adding the shipping costs pro rata of the missing products. UNACCEPTABLE
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Response from Packeos
Hello,
The out-of-stock products that are indicated as missing during the preparation of the order are refunded on Friday.
Regarding shipping costs, we refund them when the out-of-stock products cause you to change weight categories.
Rest assured that we will do our utmost to ensure that your next order reaches you in the best possible conditions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
The out-of-stock products that are indicated as missing during the preparation of the order are refunded on Friday.
Regarding shipping costs, we refund them when the out-of-stock products cause you to change weight categories.
Rest assured that we will do our utmost to ensure that your next order reaches you in the best possible conditions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Fast delivery
Shipping costs a bit high
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Shipping costs a bit high
Response from Packeos
Hello Antoine L,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
A
Rating: 3 out of 5
Fast delivery but very expensive shipping
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Response from Packeos
Hello Christiane C,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
A
Rating: 4 out of 5
Good
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Rating: 4 out of 5
Delivered quickly. Satisfactory products.
What a shame to be limited to 15kg per delivery as a private individual.
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What a shame to be limited to 15kg per delivery as a private individual.
Response from Packeos
Hello,
Delivery for individuals is done through our network of relay points. The limit of 18kg is present on our site to prevent relay points from refusing packages upon delivery.
If you have the possibility to have it delivered to a professional you know, I can change the status of your Packeos account.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
Delivery for individuals is done through our network of relay points. The limit of 18kg is present on our site to prevent relay points from refusing packages upon delivery.
If you have the possibility to have it delivered to a professional you know, I can change the status of your Packeos account.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
A
Rating: 2 out of 5
There was a problem during delivery: no one called me and I still haven't received my package
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Response from Packeos
Hello,
The carrier did not take into account the name change the first time. That's why he will deliver to you on Monday since he does not serve your area on Fridays.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
The carrier did not take into account the name change the first time. That's why he will deliver to you on Monday since he does not serve your area on Fridays.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
A
Rating: 4 out of 5
Item compliant with the description only downside the price of shipping and for individuals impossible to order items over 18 kilos
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Response from Packeos
Hello,
Delivery for individuals cannot exceed 18kg because relay points refuse packages that are too bulky or too heavy. The 18kg limit is there to avoid this kind of issue.
If you have the possibility to have it delivered to a professional you know, I can change the status of your account.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
Delivery for individuals cannot exceed 18kg because relay points refuse packages that are too bulky or too heavy. The 18kg limit is there to avoid this kind of issue.
If you have the possibility to have it delivered to a professional you know, I can change the status of your account.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
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Rating: 4 out of 5
-
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Rating: 4 out of 5
PACKEOS very good, but delivery times too long
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Response from Packeos
Hello,
Your order was placed on October 26, it was delivered to you two days later knowing that you are located about 900km from our warehouse. We cannot be faster.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Your order was placed on October 26, it was delivered to you two days later knowing that you are located about 900km from our warehouse. We cannot be faster.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 2 out of 5
average
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Response from Packeos
Hello,
Thank you for specifying how we can improve our service.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices
Thank you for specifying how we can improve our service.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices
A
Rating: 4 out of 5
Good service, too bad it is so difficult, if not impossible, to reach a Packeos representative by phone.
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Response from Packeos
Hello Ms. Gel,
I am available by phone at 0892 350 005 (0.40€/min + call cost) or via live chat on our site from Monday to Friday from 8:30 am to 12 pm and from 1 pm to 4:30 pm.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
I am available by phone at 0892 350 005 (0.40€/min + call cost) or via live chat on our site from Monday to Friday from 8:30 am to 12 pm and from 1 pm to 4:30 pm.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 2 out of 5
product not delivered and billed...
forced to claim the refund that I am still waiting for
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forced to claim the refund that I am still waiting for
Response from Packeos
Hello,
I regret that the out-of-stock product should not have been billed. That is why the refund took longer than expected. However, I processed the refund for the boxes you did not receive on September 25. It may take some time to reach you.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
I regret that the out-of-stock product should not have been billed. That is why the refund took longer than expected. However, I processed the refund for the boxes you did not receive on September 25. It may take some time to reach you.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 3 out of 5
delivery times a bit long this time
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Response from Packeos
Hello Sandrine,
first of all, thank you for your trust.
We do our best to deliver you as quickly as possible.
We invite you to place your order before 12 PM for it to be shipped the same day.
Looking forward to serving you,
Ludovic from Packeos customer service
first of all, thank you for your trust.
We do our best to deliver you as quickly as possible.
We invite you to place your order before 12 PM for it to be shipped the same day.
Looking forward to serving you,
Ludovic from Packeos customer service
A
Rating: 4 out of 5
simple to use site.
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Rating: 4 out of 5
Easy to use site.
Very good value for money.
Could not find cheaper. The quality is the same as that of my previous supplier.
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Very good value for money.
Could not find cheaper. The quality is the same as that of my previous supplier.
A
Rating: 3 out of 5
I have never been disappointed with your products except that this time the package was in bulk and I needed it so I had to keep it.
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Response from Packeos
Hello,
Thank you for your feedback, we have reported the information to our carrier to avoid this kind of issue in the future.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Thank you for your feedback, we have reported the information to our carrier to avoid this kind of issue in the future.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 2 out of 5
Way too much time between ordering and receiving the chicken bags, had to go buy some elsewhere while waiting for my order.
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Response from Packeos
Hello,
The average delivery time is 3 to 5 days for orders under 22kg.
I apologize for the longer delay than usual. The carrier had delivery difficulties during the summer due to a lack of staff.
Please know that the problem has been resolved and we are doing our best to always ship our orders as quickly as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
The average delivery time is 3 to 5 days for orders under 22kg.
I apologize for the longer delay than usual. The carrier had delivery difficulties during the summer due to a lack of staff.
Please know that the problem has been resolved and we are doing our best to always ship our orders as quickly as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
I have been ordering for 3 years and I am generally very satisfied
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Rating: 4 out of 5
5 stars if there were more choices
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Response from Packeos
Hello,
We are adding new products to our site throughout the year.
I invite you to follow our news on Facebook via our page: https://www.facebook.com/packeos.emballages.alimentaires/?fb_dtsg_ag=Adw8XsBoQX3wpx5N3MFZsK7bBW1vU6-bY4t8SeN14CTBiQ%3AAdxyo6KP-Nk0G7dIbbOKhtQiXBLVa_l347u3Qo_HIVshUw
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We are adding new products to our site throughout the year.
I invite you to follow our news on Facebook via our page: https://www.facebook.com/packeos.emballages.alimentaires/?fb_dtsg_ag=Adw8XsBoQX3wpx5N3MFZsK7bBW1vU6-bY4t8SeN14CTBiQ%3AAdxyo6KP-Nk0G7dIbbOKhtQiXBLVa_l347u3Qo_HIVshUw
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 2 out of 5
Well received our order but part was out of stock.
If we had known this before payment we would have planned modifications.
After 1 week, still no refund or credit note to this day.
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If we had known this before payment we would have planned modifications.
After 1 week, still no refund or credit note to this day.
Response from Packeos
Hello,
Our accountant will make the transfer tomorrow morning. Regarding our products, our logistics team strives to always offer restocks in a minimum of time.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Our accountant will make the transfer tomorrow morning. Regarding our products, our logistics team strives to always offer restocks in a minimum of time.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 3 out of 5
we are professionals at the store the goods were delivered to the pickup point
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Response from Packeos
Hello,
As a professional, you have the option to have your order delivered to the address of your choice via DPD or Mazet, or you can choose to have it delivered to a pickup point by selecting the transport mode: "Here-Pickup". This is the second option you chose when validating your order.
I sent you an email on August 20 to see if you wanted me to cancel this order, unfortunately, I did not receive a response from you, which is why your order was delivered to the pickup point.
I invite you to select the DPD carrier or the Mazet carrier for your next order to have it delivered to your store address.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
As a professional, you have the option to have your order delivered to the address of your choice via DPD or Mazet, or you can choose to have it delivered to a pickup point by selecting the transport mode: "Here-Pickup". This is the second option you chose when validating your order.
I sent you an email on August 20 to see if you wanted me to cancel this order, unfortunately, I did not receive a response from you, which is why your order was delivered to the pickup point.
I invite you to select the DPD carrier or the Mazet carrier for your next order to have it delivered to your store address.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
It's a shame that it's impossible to order more than 17.9 kg because it's very expensive and we need to look for other suppliers if not qualified very well
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Response from Packeos
Hello,
Delivery for individuals cannot exceed 18kg because otherwise, the pickup points may refuse the packages.
Do you have the option to have it delivered to a professional location?
There is no weight or product limit for professionals.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Delivery for individuals cannot exceed 18kg because otherwise, the pickup points may refuse the packages.
Do you have the option to have it delivered to a professional location?
There is no weight or product limit for professionals.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
serious box. one downside, the shipping costs are too high.
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Response from Packeos
Hello,
As you can see, our product prices are already very low, we cannot reduce shipping costs. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
As you can see, our product prices are already very low, we cannot reduce shipping costs. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
Products with superior quality compared to competitors.
And a super fast shipment.
Only downside, the shipping cost which is, in my opinion, way too high.
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And a super fast shipment.
Only downside, the shipping cost which is, in my opinion, way too high.
Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce shipping costs. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce shipping costs. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Very good and fast
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Rating: 4 out of 5
NO PROBLEM
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A
Rating: 4 out of 5
The site is well designed and easy to use, products are easy to find. Too bad it doesn't directly indicate the weight instead of finalizing and realizing that we've exceeded the limit...
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Response from Packeos
Hello,
You can know the weight of your cart by clicking on "your cart" then "cart". You do not need to finalize your cart to know this information.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
You can know the weight of your cart by clicking on "your cart" then "cart". You do not need to finalize your cart to know this information.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Very good and very fast delivery
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A
Rating: 4 out of 5
delivery quite fast, pallet to be unloaded manually as it was completely disintegrated on one side but goods in good condition.
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Response from Packeos
Hello,
Thank you for your feedback, we will ensure that the carrier pays more attention when handling our customers' orders.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Thank you for your feedback, we will ensure that the carrier pays more attention when handling our customers' orders.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 3 out of 5
Not expensive for a decent product but delivery with a super long wait and no communication before delivery....3 weeks of waiting....
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Response from Packeos
Hello,
We do our best to ensure that your order reaches you as quickly as possible and without issues. We will pass the information to our carrier.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We do our best to ensure that your order reaches you as quickly as possible and without issues. We will pass the information to our carrier.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Very good..price as it should be.
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A
Rating: 3 out of 5
the site is simple, ordering is easy and the prices are correct but one item was missing from the delivery box
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Rating: 2 out of 5
The site has fewer references than before. The visibility for delivery times is poor and finally the shipping costs are sometimes excessive.
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Response from Packeos
Hello,
We regularly add new products to our site such as kraft SOS bags, or black or white folded boxes. I invite you to get back to us via chat or email to let us know your food packaging needs.
As for delivery times, they are 2 to 4 days for orders under 22kg and an average of 3 to 5 days for orders over 22kg.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We regularly add new products to our site such as kraft SOS bags, or black or white folded boxes. I invite you to get back to us via chat or email to let us know your food packaging needs.
As for delivery times, they are 2 to 4 days for orders under 22kg and an average of 3 to 5 days for orders over 22kg.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"