Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 2, 3 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2018
Very happy
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
Everything is perfect except for the shipping costs which are high I won't be able to order as often as I would like because of that
Translated reviews
Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. We cannot reduce shipping costs. These are the rates of our carriers.
Please know that we are doing our best to offer you the best possible prices.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2018
It's a shame that we are limited by weight for orders. We have to place our order in several parts, thus incurring multiple shipping fees.
Translated reviews
Response from Packeos
Dear customer,
Delivery for individuals is done through a network of pickup points. The maximum weight accepted by the pickup points is 18kg.
If you have a business or an establishment with a brand, we can switch your account to professional. In that case, you have no weight limit.
Have a nice day,
Vincent
Packeos customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2018
I could have given 5 stars if the shipping fees were lower.
Translated reviews
Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. We cannot reduce transport fees. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service
"Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2018
My order was not taken into account contrary to what the received email said... then after a message, they sent me this order.. and it arrived at the wrong pickup point...
Translated reviews
Response from Packeos
Hello Ms. Cuevas Portilla,
Your order had a payment error for an unknown reason. That is why the preparation time was a bit longer than expected.
I will also pass the information to our carrier so that your next order reaches you at the pickup point of your choice.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2018
PRODUCTS OK BUT DELIVERY DISAPPOINTING ONCE AGAIN
Translated reviews
Response from Packeos
Hello,
We have informed our carrier DPD to be more careful when handling our packages.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
Practical
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2018
The products are well organized and easy to find.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
Delivery out of price and does not respect any delivery instructions, lucky I was there. The delivery person was not very pleasant either!!! Nonsense.
Translated reviews
Response from Packeos
Hello,
Thank you for your feedback, we will contact the carrier to report the problem you encountered during your delivery. Please know that we are in the process of changing carriers to offer you the best possible service at the best price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2018
fast and in accordance with the product descriptions.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2018
Shipping costs a bit high for small packages.
Translated reviews
Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products right away. Therefore, we cannot reduce or offer shipping costs. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2018
Good cheap product, but it catches up on the delivery costs which are exorbitant.
There are quite a few sites where delivery costs are free from a certain amount.
Translated reviews
Response from Packeos
Hello Mr. Cronie,
We have chosen to offer you the lowest possible prices for our products right away. Therefore, we cannot reduce or offer shipping costs. These are the rates of our carriers.
Most of our competitors have higher product prices to hide shipping costs.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2018
Fast delivery - Quality products
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2018
Super nice when we come to pick up the order otherwise shipping costs too high
Translated reviews
Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. We cannot reduce shipping costs. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/05/2018
ultimately not very interesting compared to local suppliers the cost of transport makes the order lose its interest
Translated reviews
Response from Packeos
Hello,
We have chosen to offer you products at the lowest possible prices. Therefore, we cannot reduce shipping costs. These are the rates of our carriers.
Please note that we are in the process of changing carriers to offer you the best possible delivery service at the fairest price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Super happy with the ordered products
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2018
The boxes arrived in a completely torn packaging but they were not too damaged.
Translated reviews
Response from Packeos
Hello,
We will report the information to the carrier to avoid this kind of problem as much as possible. Please know that we do our best to protect the products by using thick cartons.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
The site is very easy to use.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2018
Delivery too long. However, the package arrived in very good condition. Very well taped. Thank you
Translated reviews
Response from Packeos
Hello,
Orders paid by bank transfer like yours always take an additional delay to be prepared because we have to wait to receive the transfer before unlocking your order.
Then in the case of delivery through Mazet transport, we announce an average delay of 8 days. This delay has been respected by the carrier in this case.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2018
Nice responsiveness. Prices defying all competition. Small downside on the quality of some products...but nothing catastrophic
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
Good but no discount for loyal customers knowing more than 10,000 boxes per year.......
Translated reviews
Response from Packeos
Hello,
As you can see, our prices are low and do not allow us to make additional discounts, even for large orders. We have chosen to offer you the best prices right away.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2018
In accordance with the order
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2018
Very good service, it's a shame that delivery is limited
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2018
Problem with the film roll.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
SERIOUS
CHOICE AND CORRECT PRICES
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
Very serious site, order received quickly nothing to report
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/04/2018
The site is good, but the delivery time is too long
Translated reviews
Response from Packeos
Hello,
If you place an order in the morning, we commit to dispatch your order in the afternoon. The average delivery times for orders over 18kg are 5 to 8 days.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
Good site with an interesting range of products
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
It's a very good site, I find very good products as an individual and pastry chef
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2018
Perfect fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2018
A lot of choices, correct prices, shipping costs a bit high for small orders.
Translated reviews
Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products.
Shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
Best regards,
Vincent from Packeos
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2018
If the shipping costs had been reasonable, I would have given you 5 stars. But unfortunately, way too high..
Translated reviews
Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce shipping costs. These are those of our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2018
Difficult to cancel a previous cart. We had to reduce the quantities of an old order to make another one.
Translated reviews
Response from Packeos
Hello Mr. Grison,
To delete your cart, you can click on the small gray crosses next to each product line.
You can also create a new order from an old one.
Best regards,
Sébastien from Packeos.
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2018
Very good site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2018
Great, there is a lot of choice
I love
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2018
pretty patterns not yet exploited A LITTLE HICCUP however the downloads arrive in SPAM
Translated reviews
Response from Packeos
Hello Mr. Colette,
You can add our email address to your contacts. You will then receive our emails directly in your inbox.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2018
good
Translated reviews
We use cookies for audience measurement and improving user experience.