Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 2, 3 and 4 stars

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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2017
I appreciate it, and the ordered products too
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2017
Average, I sent an email to Packeos regarding a packaging issue for my parcel... I have not received a response. Otherwise, regarding the products, they are of good quality and the prices are correct.
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Response from Packeos
Hello,
We apologize for the packaging issues. Please know that we do our best to ship orders in impeccable condition. We will ensure that your future orders arrive in the best possible conditions.
Best regards,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/11/2017
Very disappointed with the delivery service!
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Response from Packeos
Hello Mr. Rogeau,
Please know that we are changing carriers to offer you the best possible service at the fairest price. We do our utmost to ship all our orders in impeccable condition.
I wish you a good day,
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2017
I haven't used it yet so I can't give my opinion. Please ask me again later for feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2017
The order went very well. The packaging is of good quality.
All that remains is to produce them in an ecological and responsible manner with sustainably managed resources, to earn the 5th star!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2017
The site is clear and easy to use.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2017
I ordered 30*10 log soles and you sent me 29*10, I immediately sent an email to report the error without any response to date, so no I am not satisfied with your services.
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Response from Packeos
Hello Mr. Mory Wanyombet,
Our cardboard Or soles always have a 1cm offset to fit perfectly into our log boxes.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2017
Effective and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
Reactive, order received in 48h
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
Very good products, in line with descriptions and quality. Only downside is the non-compressible shipping costs on very small orders.
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Response from Packeos
Hello Mrs. Cornillon,
Shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
Please know that we do our best to offer you the lowest possible prices.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2017
Good products, great prices and no delivery issues: to consume!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
The proposed material is great the only downside: shipping costs 15€ much too high !!!!!
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Response from Packeos
Hello Mrs. Scaringella,
As you can see, our prices are low and do not allow us to reduce transport costs. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service,
Quality Food Packaging at DISCOUNT prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
Very fast, good quality overall, but transport is always very expensive
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Response from Packeos
Hello Mr. Bouffard
Shipping costs are calculated based on the weights shipped. Our low prices do not allow us to reduce transport costs. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service,
Quality Food Packaging at DISCOUNT prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
Fast delivery, in line with my order. I regret the shipping cost is a bit high.
Nevertheless, serious. I recommend.
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Response from Packeos
Hello,
The shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
Please know that we do our best to offer you the lowest possible prices.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
Good. But disappointed not to have the round lace anymore otherwise great site
With good value for money.
For improvement, add more food products
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Response from Packeos
Hello Mr. Pomport,
We regularly add new products to our site. If you want to be informed about our new products, you can subscribe to our newsletter or follow us on our Facebook page: https://www.facebook.com/packeos.emballages.alimentaires/
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2017
execution speed
all products meet our expectations
delivery quality not always up to par
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Response from Packeos
Hello Mr. Vimond,
We do our best to ship all orders under the best possible conditions.
Our carrier commits to deliver within a maximum of 8 days.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2017
readable and well explained
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2017
The site is very good, the products are at very competitive prices. The only downside is the shipping costs, this has already been noted by other customers in their comments. Advice: Try to find a cheaper carrier and you will gain even more customers.
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Response from Packeos
Hello,
The shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
We do our best to offer you the lowest prices.
Best regards,
Ludovic from the Packeos customer service,
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2017
very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2017
Great site, good quality items. The only negative point is the delivery costs which are way too high for a simple individual like me, too bad otherwise I would order much more often.
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Response from Packeos
Hello Mrs. Gasmi,
The shipping costs are calculated based on the weights shipped. These are those of our carrier.
Please know that we do our best to offer you the lowest possible prices.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2017
After a small payment issue quickly resolved following a message, my order was prepared immediately. Nothing to complain about. But where it gets tricky... is finding Packeos on the street! You have to ask around (when they know)! Apparently, I was not the first in this case.
I think it would be advisable to put up a sign and everything would be perfect!
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Response from Packeos
Hello Mrs. Loos,
Thank you for your feedback, we are located at Mittlerweg street in Colmar (Alsace, 68000). It is the large white building, our stock already has a sign with our logo. Please know that we will improve this point so that in the future, you can find our warehouse without difficulties.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2017
The site is good but the delivery time (10 days from Sunday to Wednesday) is way too long. Mazet transports sent a text on Tuesday for the following week, but there was no delivery at the scheduled time. After a call on Tuesday evening, I was delivered the next day with a torn box in a truck where the boxes were upside down.
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Response from Packeos
Hello Mr. Etienne,
We apologize for the inconvenience caused. The average delivery time is 5 to 8 days on average through Mazet transports. We will pass the information to the carrier so that your next order can reach you under the best possible conditions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2017
Very GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2017
Very good site, but the shipping costs are still high especially for a small order. Other delivery methods exist: post, mondial relay, etc...
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Response from Packeos
Hello Mr. Bourdier,
Shipping costs are calculated based on the weights shipped. These are the rates of our carrier.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2017
CAN YOU SUGGEST A CHEAPER CARRIER;;;;MAZET IS TOO EXPENSIVE!!! or a pickup at the warehouse if you are in the Île-de-France, thank you
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Response from Packeos
Hello,
We are currently evaluating other carriers to offer you the best possible delivery service at the best price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2017
The ordered products are very good. Quick handling by Packeos but ... I am not satisfied with the delivery. Paying over 20€ and being delivered to my neighbors because there was no email, no text, or phone call from the carrier to inform about the delivery!
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Response from Packeos
Hello Mrs. Graff-Najel,
To ensure that your next order is delivered to you under the best possible conditions, please provide a professional address. If you are a private individual, please let us know so that we can switch your account to private. Delivery for individuals is done through a network of relay points.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/10/2017
I had to fight with your delivery person to agree on an appointment ... he proposed a delivery window of 3 to 4 hours!! Even EDF today no longer practices such a thing.
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Response from Packeos
Hello Mr. Guemazi,
You have the option to add additional information at step 3 of your order validation so that it can reach you under the best possible conditions.
Best regards,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2017
the items lack description and there are too many unreported missing items when ordering.
However, the delivery times are appreciable.
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Response from Packeos
Hello Mrs. Fournier,
As indicated on our product sheet, the polypropylene roll has a width of 50cm. Please know that we are doing everything possible to avoid shortages in your orders.
Thank you for your trust,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2017
Excellent products and prices but always always timing issues with deliveries! Sometimes over 15 days...
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Response from Packeos
Hello Mrs. Isckia,
Our carrier experienced a malfunction during the delivery of your order.
We have reported the information to their quality service.
Please know that we are doing everything possible to ensure that all orders are shipped under the best possible conditions.
Best regards,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2017
clear site, very good visibility
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2017
It's a good site where you can find everything you need in terms of packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2017
Good site, quality product. Lacks a bit of choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2017
very practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2017
Super well arrived in no time, nothing to say frankly, too bad they don't deliver directly to home
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Response from Packeos
Hello Mrs. Dejdje,
As you can see, our prices are low and do not allow us to deliver to your home. Delivery for individuals is done through a network of pickup points.
Best regards,
Ludovic from Packeos customer service,
"Quality Food Packaging at DISCOUNT prices."
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2017
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2017
completely correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2017
interesting prices, quality of products, but poor stock management, many products are regularly out of stock which disrupts my orders since I have to buy elsewhere.
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Response from Packeos
Hello Mr. Maquart,
We are in the process of implementing a system that will allow us to optimize restocking so that you no longer have problems.
Thank you for your loyalty.
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices."
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2017
Order arrived in poor condition due to the not ergonomic packaging.
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Response from Packeos
Hello Mrs. Ferreira,
We will inform the quality service of our carrier. Please know that initially, we ship all your products packaged and protected as much as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices."
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