Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2023
everything is almost clear. 1 star less due to the delivery being a bit excessive and where we must be available for the delivery person (very limited time slot 8am to 4pm) blocks a workday. too bad they don't call us
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to comment on your experience. Shipping costs are calculated based on the weights shipped and the delivery destination. These are the rates of our carriers. They do their best to ensure deliveries quickly, but they cannot guarantee delivery at a fixed time. We will pass on your comments to improve our services in the future. Looking forward to working with you again. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
Products conform to the presentation. A bit expensive and boxes damaged upon delivery. But satisfied
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. Furthermore, I am sorry that your order was damaged during transport. If any products were unusable because of this, please do not hesitate to contact us at the following email address: [email protected]. We will look together at possible solutions. We look forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2023
Okay all good
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please do not hesitate to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to serving you. Dylan from Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2023
For the first time, it is satisfying and I will check the site later to form an opinion.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to let us know at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2023
good
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2023
Problem choosing the Mondial Relay pickup point...
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Response from Packeos
Hello, Thank you for your evaluation. We are delighted that you are satisfied with our products and services. We use a plugin from our carrier to determine the different pickup points available in your region. Can you give me more details about the issue you encountered? You can reply to me at the following address: [email protected] I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2023
Easy-to-access site
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Response from Packeos
Hello, Thank you for your feedback on our site and our various products. Do not hesitate to get back to us if you have any questions or suggestions. We look forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
The packaging of the croissant bags is not suitable, the bags arrive folded, crumpled
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Response from Packeos
Hello, I am sorry that the packaging of our products does not meet your satisfaction. You are the first person to report such an issue with the packaging. Could you please send me photos of the croissant bag package to the following address: [email protected]? I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2023
Too expensive for what it is!
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Response from Packeos
Hello, Thank you for your feedback on your experience with us. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers which operate by weight brackets. For more information on this subject, please feel free to get back to us during your next order. I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2023
Top-notch and very fast. I highly recommend
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very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Hello, Thank you for your feedback on your experience with us. We are delighted that you are satisfied not only with our products but also with the exchanges you had with our sales service. Looking forward to serving you. Dylan from Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2023
Fast and efficient
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Response from Packeos
We are very satisfied, both with the phone exchanges with your sales service and with the first delivery we received this morning. But a small reminder: deliveries are preferable on Mondays, Wednesdays, or Fridays from 10:00 AM to 4:00 PM = our opening days. Please specify this to your carrier. Have a very good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2023
Hello
For the order, nothing to say. The shipping costs are a bit expensive.
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Response from Packeos
Hello, Thank you for your feedback. We are delighted that our ordering system meets your satisfaction. Regarding shipping costs, our low prices do not allow us to offer free shipping on our site. Shipping costs are calculated based on the weights shipped. These are the rates of our carriers which operate by weight brackets. I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2023
Going to pick up my package at a relay point when I paid for home delivery deeply annoys me and it is systematic with this delivery company... too bad
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Response from Packeos
Hello, During your last order you selected delivery to a pickup point. As a private individual, you cannot choose the home delivery option. I remain at your disposal to answer your questions. Looking forward to serving you, The Packeos customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
Very correct navigation on the site. The only point to improve in my opinion is the ordering part. Once the products are ordered, the site does not immediately offer to download the invoice, which is precisely what interests us. To download the invoice, it seems that you have to go back to recent orders and select the invoice. It would be better if it were offered as soon as the order is placed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2023
Good products, too bad for the missing items and that delivery is only by pallet. When they deliver to me, they fill the store, which is a bit unpleasant.
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Response from Packeos
Hello, I am sorry that you received your incomplete order. Can you send me the list of missing products to this email address: [email protected]? Regarding the delivery, I am sorry that this is cluttering your store. The delivery people do their best to deliver to you as quickly as possible and drop off the orders where they can. I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2023
The products offered really suit me, unfortunately the shipping costs are exorbitant, which makes me hesitate with each new order I want to place.
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Response from Packeos
Hello, Our low prices do not allow us to offer free shipping. Delivery rates are set by our carriers. Our carriers operate by weight brackets, it is more interesting to order several items at the same time than to order them one by one. We remain at your disposal to answer your questions. Looking forward to serving you. Dylan from Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2023
Shipping costs represent about 20% of the order and are added to the tax-exempt amount and also "benefit" from VAT. It's excessive! Too bad, because there are many choices and good products with very fast delivery.
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Response from Packeos
Hello, Our low prices do not allow us to offer free shipping. Delivery rates are set by our carriers. I invite you to make the same cart with our competitors, normally we will be cheaper even with shipping costs. We remain at your disposal to answer your questions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2023
I find that when there is a stock shortage, it takes quite a long time for you to restock, fast delivery and product conforming to my expectations.
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Response from Packeos
Hello Mrs. Poletto, thank you for your comment. Please know that we are doing our best to minimize our stock shortages. To pass the information to our purchasing department, would it be possible to know which products have caused you problems? Have a nice day, Vincent from the customer service packeos.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2023
The boxes I buy are well kept, especially the rounded models
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2023
Very well designed site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2023
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2023
too bad some products are often missing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
Very good products but shipping costs are not cheap...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2023
We should be able to keep a template list on your site so we don't have to reorder each product one by one? It's very long!!!
And I can't add items to favorites.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2023
Lots of choices, products and sizes, beautiful quality
shipping costs a bit excessive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2023
Fast delivery, the only downside is that the packages always come torn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Good and readable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
Quality products and fast delivery, however my package arrived at the relay point completely open and the box was ripped. Fortunately, nothing was missing but for the price of delivery, not serious ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
GOOD and varied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2023
Competitive prices but excessive shipping costs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
I find the fluidity of the site and the information perfect. However, if I may suggest, it would be good to indicate the base of the bags, as considering the indicated dimensions can be misleading when ordering.
I am also pleasantly surprised by the quality of customer service, following my mistake on my order, I was called back and advised, top notch!!
I will certainly place another order
For now, I am waiting for the one I just placed, but it seems extremely fast, let's see the quality of the delivery for the fifth star!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/01/2023
Hello, during the last delivery 50% of the grouping bags are not sealed at the ends. Same for the sliced bread bags
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Response from Packeos
Hello, I am sorry that you had defective products. I am contacting you to resolve this issue. Looking forward to serving you, Dan from Packeos Customer Service « Quality Food Packaging at Discount Prices » 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2023
Good products but shipping costs are overpriced... in these times, it's hard to understand such rates!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2022
Does not meet the delivery deadlines set before Christmas, it is true that boxes for logs after Christmas are very useful, in short, very disappointed
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Response from Packeos
Hello, We are facing a major surplus of activities, and our preparation times are longer than usual. When you placed your order on 15/12, it was indicated several times during the carrier selection that we could no longer guarantee delivery before Christmas. Your order will indeed not be shipped before Christmas. Looking forward to serving you, Dan from the Packeos Customer Service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Great
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2022
You shouldn't be in a hurry, it's been a week since I ordered an item and the order is still being prepared.
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Response from Packeos
Hello, I apologize for the unusual delay in preparing the order. We are facing a major surge in activities, and our delivery times are longer than usual. That is why we indicated on our site that orders take longer to be shipped. Looking forward to serving you, Dan from Packeos Customer Service "Quality Food Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
During an order, I had a small problem with some items, the customer service was very responsive and resolved the issue quickly, deliveries are fast, and the products are a good value for money.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2022
Simple and effective.
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