Customer reviews of Packeos

Hello, I apologize for the unusual delay in preparing the order. We are facing a major surge in activities, and our delivery times are longer than usual. That is why we indicated on our site that orders take longer to be shipped. Looking forward to serving you, Dan from Packeos Customer Service "Quality Food Packaging at Discount Prices"

Hello, We have chosen to offer the lowest possible prices for our products. Therefore, we unfortunately cannot reduce the shipping costs on the site. The fees you see are directly the rates from our carriers. This is the actual delivery cost. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Thank you for your feedback, we will contact the carrier so that they can correct the issue directly with the driver to prevent this from happening again. If any products are damaged, I invite you to get back to me by email so that I can find a solution! Do you have the possibility to send me one or two photos of the packages? Here is my email: [email protected] Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"

Hello, As you can see, the prices of our products are already very low. That is why we cannot reduce the shipping costs on the website. These costs you pay are directly the rates of our carriers. We are transparent unlike what is mostly done on the internet, we do not hide the shipping costs in the margins of our products. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, At Packeos, we have chosen to offer the lowest possible prices for our products, which is why shipping costs may seem high. These are the actual delivery rates charged to us by various carriers. Unlike what is commonly done on the internet, we do not hide these costs in the margins of our items. Furthermore, the diesel tax that carriers must pay has skyrocketed in recent months. We have been forced to apply it; otherwise, we would lose money on our shipments. We look forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Thank you for your feedback, we will pass the information to our carrier so that they are more vigilant in the future. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Thank you for your feedback, we have passed the information to our carrier so that they can improve their delivery service. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Our supplier is lacking raw materials to produce its items. We wanted to prioritize the white boxes to ensure we have pastry boxes for our customers. Please know that we are doing our best to always offer as many items as possible on our site at discount prices! Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, If you have damaged products upon delivery, I invite you to contact us by phone, email, or live chat. We are here to find a solution! Regarding shipping costs, we have chosen to apply the rates of our carriers directly because, as you can see, the prices of our products are already very low. We cannot offer or reduce these costs, otherwise we would lose money on our shipments. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, The cardboard bottom bags have been offered with a seam at the back since the beginning on our website. The manufacturing cost is reduced thanks to this technique, and the seam is extremely strong. This allows us to offer these bags at very low prices. Generally, our clients present their cookies or candies with this seam present at the back. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Thank you for your feedback, we have already reported the information to our supplier, it is possible that it is a batch of bags different from the usual orders. Please know that we are doing our best to offer the best possible products at the fairest prices. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, We have chosen to work with GLS for cardboard deliveries. They specialize in shipping packages from one to several dozen kilos. We have improved our delivery service since we stopped with DPD. We do our best to always offer the best possible service at the fairest price. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, As you can see, we offer our products at the lowest possible prices, with very low margins, that is why the shipping costs you see on our site are directly those of our carriers. We are transparent about this unlike what can be done on the internet: we do not hide shipping costs in the margins of our products. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Thank you for your feedback, I will pass the information to our carrier. However, the law in France allows the delivery person to leave your pallet at your doorstep. If he brings your order inside himself and damages something that belongs to you, he is held responsible and the carrier's insurance will not cover it. Unfortunately, this is why some drivers refuse to take this risk. If you wish, you can select the GLS carrier for your future orders, as they deliver all orders under 100kg in cardboard. Unlike pallets, parcel deliveries can be made directly inside your establishment. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"