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Rating: 4 out of 5
Easy order, fast delivery but expensive (standard delivery). I ordered large boxes for nuggets, product OK, not the best quality but sufficient. Easy to assemble.
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Customer reviews of Packeos
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
Summary of reviews
Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Fast, efficient, prices are reasonable
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Rating: 4 out of 5
Very fast delivery, quality products. The packaging could be improved a bit / a bit damaged upon arrival but nothing serious.
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Rating: 4 out of 5
Goods received exactly as I expected!
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Rating: 3 out of 5
Just one small detail, I find the delivery fees a bit expensive.
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Response from Packeos
Hello, We have chosen to offer the lowest possible prices for our products, with very low margins, therefore, the shipping costs you see on the website are directly the rates from our carriers. This is what we then pay for the shipments. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 3 out of 5
The rating for the carrier: crushed and opened package!!!!!!
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Response from Packeos
Hello, Thank you for your feedback, I will forward this information to our contact at the carrier so they can take action with the agency that delivered your order. We do our best to always deliver under the best possible conditions. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
The packaging seems to be of good quality, however, we regret the condition of the boxes upon receipt, some were half open... it's a shame.
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Response from Packeos
Hello, Thank you for your feedback, I will be able to pass the information to our contact at the carrier. Can you send me one or two photos? Here is my address [email protected]. Please know that we are doing our best to improve the delivery service. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
In line with our expectations, in a word perfect
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Rating: 4 out of 5
Well received but confusion in the deadlines without consequence
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Rating: 4 out of 5
The plastic bag is torn so it will be complicated for storage
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Rating: 2 out of 5
1) the delivery person did not ring the bell and stuffed the box into the mailbox, it got damaged.
2) the lids do not fit the jars
I will not order from this site again
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2) the lids do not fit the jars
I will not order from this site again
Response from Packeos
Hello, We will pass the information to our carrier so that this does not happen again. The delivery method you chose on our site requires the driver to notify you upon delivery. If any products are damaged, I invite you to get back to me by email with one or two photos, this allows us to refund you and charge these items to GLS. Here is my email address: [email protected] Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
I have always been satisfied with my purchases I have nothing to say regarding the quality of the products however they have changed their delivery partner to GLS now and the shipping costs are thus more expensive... really a shame
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Rating: 2 out of 5
The package was very damaged!!!!
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Response from Packeos
Hello, Thank you for your feedback, we will pass the information to our carrier to be more vigilant. Were any products in your order damaged? Looking forward to serving you, Ludovic from the Packeos customer service "Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Very Good
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Rating: 4 out of 5
Order conforms and received quickly.
I recommend and I will not hesitate to reorder.
Thank you!
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I recommend and I will not hesitate to reorder.
Thank you!
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Rating: 4 out of 5
Good site well explained, too bad that product references change regularly, we can't search for a product with that reference already ordered.
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Rating: 4 out of 5
VERY GOOD DELIVERY TIME AND CONFORMING TO THE ORDER
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Rating: 4 out of 5
As an association, many difficulties in placing the order? I arrived thanks to the telephone assistance of an advisor.
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Response from Packeos
Hello, The Packeos account has been created as a personal account, I had switched it with you to a professional account so that you could have deliveries to your address without weight or product limits. For future orders, you will no longer have error messages! Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Not always easy to find your way among all these references. Add dimensions for the products (there are already many, but some are missing).
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Response from Packeos
Hello, We continue to add photos every day to showcase our products. It is a daily task, the new site that will be launched in a few days will allow you to see our items better, your browsing will be even more enjoyable! Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Very fast delivery
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Rating: 4 out of 5
Very simple site to use
Fast shipping
Shipping costs too high
Average quality of boxes
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Fast shipping
Shipping costs too high
Average quality of boxes
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Rating: 4 out of 5
fast
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Rating: 4 out of 5
No problem, everything is in accordance with the order
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Rating: 3 out of 5
High shipping costs, especially on evaluated. At the order, the weight of the package indicated 5.5kg. DPD announces a package of 3kg. Correct product price and fast customer service.
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Response from Packeos
Hello, We are currently updating all the weights and volumes of our items to match reality as closely as possible. Adding the volume will also allow us to know the number of packages or pallets in advance for an order. This will facilitate the transport of goods. I am sorry that there was this weight difference but I want to point out that it does not change the shipping costs present on the site as we operate by weight brackets, for now the brackets are from 1 to 15kg, and from 15 to 22kg by DPD. In a few weeks we will be working with a new carrier GLS and the brackets will be indicated kilo by kilo to better adjust the transport costs. Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"
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Rating: 3 out of 5
Regarding the site, correct for product choice. For the choice of delivery location, the home delivery option is not easy to determine. I was offered a relay point that refused the package (Casino St Jean de Maurienne (73) then a second one that also refused. Intervention by email to have a home delivery. Delivery providers need to be reviewed.
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Response from Packeos
Hello, We are currently in the process of changing carriers, this should be effective by the end of April. It happens that some pickup points refuse packages when they have little space left, this does not necessarily depend on the carriers. The tracking link that will soon be available directly on your Packeos account will allow you to track your order and take action on it. This link will save time in case of issues. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 3 out of 5
Simple and clear site
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Rating: 3 out of 5
The condition of some goods is borderline
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Response from Packeos
Hello, Did you receive any damaged goods? We are committed to always offering products of the best possible quality, and we do our utmost to protect these items during transport. If you wish, you can send me one or two photos to my address [email protected]. We will find a solution. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Overall good products at competitive prices.
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Rating: 4 out of 5
Very fast
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Rating: 4 out of 5
everything is ok
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
clear and pleasant website
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Rating: 4 out of 5
Good but products are too often out of stock and for too long. The weight-based shipping calculation is uncommon and sometimes discouraging.
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Response from Packeos
Hello, Thank you for your feedback, we are doing our best to avoid stock shortages, unfortunately, our suppliers are lacking raw materials such as cardboard or plastic to produce. The delays are extended and lead to shortages. Regarding the shipping costs on the website, these are directly the rates of our carriers. With the new site that will arrive in a few weeks, the interface will be simpler and will allow for a better understanding of the calculation of shipping costs. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 3 out of 5
The site lacks a lot of ergonomics, it's a shame
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Response from Packeos
Hello, The website is generally very appreciated for its ease of use and the ease of finding all the products searched. Please know that we are in the process of renewing the website. In a few weeks, it will be more modern and will have additional features to simplify your searches as well as your online purchases. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Conforming products nothing to say, package arrived after more than 5 working days for an order placed on 12/12/2021
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Rating: 4 out of 5
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Rating: 3 out of 5
I was not informed of a stock shortage on a product that was missing from my package and billed nonetheless
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Response from Packeos
Hello,
Can you tell me which product you did not receive please? Normally, when a product is out of stock, we automatically indicate it on the delivery note and we send an email to inform you. I need to check why you were not notified.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices
Best regards,
Ludovic
Can you tell me which product you did not receive please? Normally, when a product is out of stock, we automatically indicate it on the delivery note and we send an email to inform you. I need to check why you were not notified.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices
Best regards,
Ludovic
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Rating: 4 out of 5
it's always very unfortunate that the availability of products this year is not up to par
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Response from Packeos
Hello,
We are doing our best to always offer our products on the website. Unfortunately, our suppliers are facing shortages of raw materials, it is difficult for them to keep up, which is why our purchasing department is trying to find solutions to offer other products.
This year, for example, we have been able to offer 600 new items on our site to compensate for certain shortages.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We are doing our best to always offer our products on the website. Unfortunately, our suppliers are facing shortages of raw materials, it is difficult for them to keep up, which is why our purchasing department is trying to find solutions to offer other products.
This year, for example, we have been able to offer 600 new items on our site to compensate for certain shortages.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Very practical site. Maybe add photos of the products to evaluate before buying.
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Response from Packeos
Hello, We will be changing our website in a few weeks, which will be more user-friendly and we plan to add many product photos! It will be easier for you to see, for example, how the products can open, which will give you a better idea of what we can offer on Packeos. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Well done, lots of choices
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