Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
As I say every time you ask me, the shipping costs are too high
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Response from Packeos
Hello,
We do our best to always offer the lowest prices possible on the internet. The shipping costs you see on the site are directly the rates from our carriers, that's what we pay afterwards.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
The bags are good and of quality. However, the shipping costs are too expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
There were fewer choices than usual.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
nothing to report
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
Too bad the shipping costs are expensive
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. The fees you see on the site are directly the rates from our carriers, we do not hide them in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
Good overall. Except for the pastry boxes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
Correct quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
The cardboard packaging was not in a box but in an unprotected transparent bag. Some packaging was damaged.
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Response from Packeos
Hello, We package our products in boxes or pallets, if you received products packaged in plastic, it must be the carrier's fault. I will pass on the information so that they are more vigilant. Could you please provide me with the list of damaged products? Here is my email address: [email protected] Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
As usual it's okay, but quite a few products missing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
Received the order with missing products and out of stock items while on the day ordered the items were in stock
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Response from Packeos
Hello,
We are doing our best to always offer our products on the site in large quantities, unfortunately with the current context, it is difficult for us to ensure constant stocks. Suppliers are lacking raw materials to send us these items.
We generally proceed with the refund of out-of-stock products within the week, otherwise, you can get back to us so that we can resend once we have the products in stock.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2021
Very good except for the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2021
Clear
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/10/2021
I order from China, I have no fees (not even delivery) to pay.
I live in the same department as the company and they charge me 15 euros for delivery.
If I go to the company's headquarters, they charge me more than 2 euros in fees.
Find the error!
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Response from Packeos
Hello,
As you can see on our site, we have chosen to offer the lowest possible prices for our products. The shipping costs you see on the site correspond to the rates of our carriers. Regarding the €2.40 fee for on-site pickup, we believe it is fair to apply it to cover the preparation cost.
Having items delivered is never free, no carrier works for free, we have simply chosen not to hide these shipping costs in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Very good serious site. Order received very quickly, well packaged.
The only downside is that the restocking of products should be faster and the shipping costs a little lower than the competition!
In any case, I would recommend very soon and recommend this site 100%
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/10/2021
Hello,
I wanted to inform you that with each order placed, I note the opening and closing hours of the store for the delivery person, and every time, he comes during our closing hours; on his receipt: the hours are never indicated. Can you pass this information to the delivery service so that our goods are finally delivered during our opening hours?
This is very unpleasant every time!
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Response from Packeos
Hello,
This is indeed a bug that was fixed a few weeks ago, it should not happen anymore, you can set your delivery times at the moment you confirm the order in the small box provided. The carrier now receives all your instructions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
Transport too expensive for certain products. For the rest, it's fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2021
perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2021
Some items crushed and damaged in certain places
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Response from Packeos
Hello,
Thank you for your feedback, could you please send us one or more photos so that I can show them to the carrier?
It is important for us to report all the information to raise their awareness as much as possible.
Here is my email address: [email protected]
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Very satisfied with the product, fast delivery, one downside is the shipping costs. Had to order a large quantity to offset them. Paying €15 for a package worth €10, we need to think about finding a solution, unless this is intentional!!
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products. We cannot reduce shipping costs. These are calculated based on weight and delivery department. The fees you see on our site are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
Deplorable delivery!!!
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Response from Packeos
Hello,
I am sorry that the delivery went wrong with our carrier. Can you tell me what the problem was? I will pass on the information to him so he can improve.
We do our best to always ensure the best possible service. That is why we need feedback from our customers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
Often we cannot visualize your products
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Response from Packeos
Hello, We are currently looking with our communication team to add the missing photos. This will allow you to better visualize the products we sell. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
Well received except the cake cardboard packaging was a bit crushed at the end
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
Delivery a bit long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
Very expensive fees, the cost price of the chosen product is no longer the same after tax and fees paid
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products. That is why we cannot reduce the shipping fees. These fees you see on our site are calculated based on weight and delivery department. They are directly the rates of our carriers.
Regarding VAT, it is 20% and we cannot remove it.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2021
Non-contractual photos
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2021
I am still waiting for the delivery,,,, the delivery company being very difficult and unavailable.. I finally decided to have to go to their depot to pick up the order,, and for that I should close my shop and make a 50 km round trip ,, it would have been easier to go buy the items in Marseille !!
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Response from Packeos
Hello,
Thank you for your feedback.
We will pass the information to the carrier, so that they can improve.
On our side, we will soon offer a new additional carrier, in order to better meet the needs of our customers, always at the lowest rates.
We look forward to serving you,
Packeos Customer Service
"Quality Food Packaging at Discount prices"
0389234318
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2021
Product easy to find on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2021
The photos of the plastic bag models do not reflect reality
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Response from Packeos
Hello,
Can you confirm that you have received white bags, and not transparent bags?
Do you have the possibility to send me photos of the products you have received?
You can contact me at the following email address: [email protected]
Looking forward to serving you,
Dan from Packeos customer service
"Quality Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2021
A delivery problem a bit long to resolve but the order is compliant and the bags remain at a correct price.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2021
A bit disappointed because I did receive the ordered catering trays except that the top tray of some lots are damaged and aesthetically it's not great! Let's hope next time will be better...
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Response from Packeos
Hello,
Thank you for your feedback, as specified in the product comment, do you have the possibility to send me one or two photos of the damaged products to my address [email protected]?
This will allow me to pass the information to the carrier so that they are more vigilant.
Thank you for your help.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2021
Good, but the bags were open, and the boxes dirty! But the package seems to have been mishandled by DPD delivery..... Who also made delivery errors!
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Response from Packeos
Hello,
Thank you for your feedback, could you send me one or two photos of the received products so that I can show them to the carrier?
You can send them to my address [email protected]
Looking forward to serving you
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2021
Very good service and fast delivery. Too bad the jars are made in China and not in Europe!...
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Response from Packeos
Hello,
About 90% of our products if not more are made in Europe. We do our best to offer CE origin products. However, to offer competitive prices in the market we also work with a Chinese supplier. If the kraft cardboard pots were made in Europe, the price would probably not be the same at all.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2021
good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2021
The products are good and the price is affordable. However, some products keep increasing, so to compensate, we have to change sizes to not lose too much margin on our activity.
Very positive point: often new products appear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2021
Clear and fast
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/05/2021
I received my order completely open regarding the gold discs. They were scattered everywhere in the box. Very disappointed. I have always been well served...
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Response from Packeos
Hello,
Could you send me one or two photos of the received product? Here is my email address: [email protected]. We try to pack fragile products as best as we can, but unfortunately, the bags may sometimes open.
We can arrange for a replacement.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2021
Second order no surprises
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Nothing to report.
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