Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
The quality is declining regarding the deliveries of our orders.
Indeed, there are missing products that have been validated but are not present at delivery!
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Response from Packeos
Hello,
thank you for taking the time to leave a review.
Is this regarding your order from April?
For follow-up, I invite you to send us more information at our email address: [email protected]
Thank you for your trust
Sébastien from the packeos customer service
Phone: 03 89 23 43 18
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2021
I received half of my order with a manufacturing defect. All the boxes were poorly glued, so I had to unstick everything and use tape that doesn't look very nice
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Response from Packeos
Hello,
thank you for taking the time to leave a review.
This is the first time we have received negative feedback on this product, it is surely a batch issue.
For the follow-up of the case, do you have any photos to send us at our address: [email protected]
Thank you for your trust,
Sébastien from customer service.
Tel: 03 89 23 43 18
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
very good shop. We had a problem with the carrier and packeos was great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
Very responsive customer service. Satisfied with the service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2021
Good quality product but no longer available. Problem to have a constant range
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
Good site... but sometimes lacks references and/or stock
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
A good welcome and good site follow-up. Fast shipping times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
very good fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2021
The site is clear except for the delivery where I didn't immediately understand that over 18 kg it was impossible to get delivered so I removed an item from my order. For the preparation of the package, the box arrived a bit damaged so in my opinion not sturdy enough.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2021
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Good
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
Nothing to report,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2020
information about the log box soles.
It is mentioned that the soles are 1 cm shorter than the log boxes, however once received; The soles do not fit into the boxes!
I had sent an email before placing the order, but I never received a response. Moreover, customer service should have seen for themselves that my order did not match.
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Response from Packeos
Hello,
We have chosen to offer insoles of 1cm in length so that they can be used with the corresponding boxes. For example, we sell insoles 35x10cm with boxes of 35x11x11cm, as well as insoles 35x12cm with boxes 35x13x13cm.
If you wish, we can take back the insoles as well as the boxes.
Regarding your email, I regret to say that I cannot find any trace of it, could you please tell me at which address you sent it?
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Satisfied with the products although the delivery via the DPD carrier was very long. I had to contact them 3 times to find out where my order was. Supposedly a lack of delivery address information (which was not the case!), then they told me that the order had been postponed to the next day, as requested, when
I had not yet contacted them!
Anyway, my packaging arrived at the last minute, due to DPD.
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Response from Packeos
Hello,
Thank you for your feedback, please know that we are in the process of changing carriers. We are committed to always providing the best possible service.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
First deficient shipment, problem with the carrier.
Second shipment well managed.
Good quality bags, I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Very good products, delivered quickly.
Box arrived torn and left in front of my mailbox without a call from the delivery person, too bad.
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Response from Packeos
Hello,
Thank you for your feedback, the information will be passed on to our carrier. I also want to inform you that we will change carriers by the beginning of the year to ensure the best possible deliveries.
Looking forward to serving you,
Ludovic from Packeos customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
I would have given 5 stars if the shipping costs were not €15, at a relay point, for a light and small package.
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Response from Packeos
Hello,
Thank you for your feedback, shipping costs are calculated on the site based on the weight of the order. Since we offer our product prices as low as possible with very low margins, we cannot reduce these costs.
These are directly the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2020
Good, matches the order, small delivery problem due to the carrier apparently but rectified quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
What is offered is very good, but it lacks a bit of references and choice.
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Response from Packeos
Hello,
Thank you for your feedback, can you tell me what you need and cannot find on our site?
We regularly ask our customers about their needs in order to offer new products throughout the year.
Here is my email address: [email protected].
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
Delivery box exploded
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Response from Packeos
Hello,
Thank you for your feedback, were the products inside the box intact?
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Customer service: 03 89 23 43 18
We support local commerce
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
After a week's delay in delivery I contacted Packeos the company reacted quickly to deliver me the next day thank you very much
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
perfect! a very wide choice but exorbitant shipping costs.
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Response from Packeos
Hello,
thank you for your purchase.
Our shipping costs are calculated based on your delivery address and the weight of your order.
Rates increase every 10 kgs up to 100 kgs, and every 50 kgs beyond.
Looking forward to serving you,
Vincent from the packeos team
"Quality Food Packaging at DISCOUNT prices"
Customer service: 03 89 23 43 18
Pastry box starting from €0.09 per unit excluding tax
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2020
Satisfied overall
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
CHOICE IN REFERENCES,
DEADLINES RESPECTED FOR DELIVERY
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2020
Very satisfied with the products and the speed of shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2020
Easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
Compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
very practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
The ordered products are very good. Only small downside, delivery to the pickup point is not possible, you have to go pick up the package at the carrier's warehouse, nothing serious, everything went well. Thank you.
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Response from Packeos
Hello, Delivery to a pickup point is possible within a limit of 18kg and when the products are not too bulky. We had to set this limit to prevent pickup points from refusing packages due to lack of space in particular. Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
Everything is always very good except that we should be notified when the package is delivered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
Big problem with the carrier DPD, unscrupulous. Packeos reacted very well and did everything possible to resolve the issue.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2020
good, serious site! Delivery time a bit long for home delivery... in relay, the time is good but a bit expensive!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
package compliant
for delivery you have to go pick it up.
I would have preferred to be delivered but nothing mentions it in the tab. (impossible)
plan to resolve the problem
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Response from Packeos
Hello,
we offer 3 options for delivery:
1) Pickup of goods at our warehouse in Colmar (Alsace)
2) Delivery by DPD (-22 kgs)
3) Delivery by Kuehne Nagel (for businesses)
Looking forward to serving you,
Vincent from Packeos
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/07/2020
I had always been satisfied, all my orders were delivered to my home, my last order was made at a relay point, the box was completely open and bags everywhere
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Response from Packeos
Hello,
did you report the opening of the box on the receipt?
Can you send us photos so that our quality service can process your request.
To know, our logistics team checks the good condition of the packages before each shipment.
We remain at your disposal,
Sébastien from Packeos customer service.
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