Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Not satisfied with the preparation of the package, the rounds are practically all open and are moving around in the package.
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Response from Packeos
Hello Mr. FERRU,
We are sincerely sorry to learn that the preparation of your package did not meet your expectations. Your feedback is important to us and we would like to discuss it with you in order to find a solution to this situation.
We invite you to contact us privately so that we can assist you better.
Best regards,
The Packeos team
S
sebastien P.
Rating: 2 out of 5
following a purchase from 09/04/2026
Shipping costs too expensive!
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Response from Packeos
Hello Sébastien,
Thank you for taking the time to share your opinion.
We understand that shipping costs are an important point in your purchasing experience.
We choose to offer our products at the fairest possible price. Shipping costs are therefore charged separately and remain visible at the time of the order. They are calculated based on the weight of the order as well as the delivery location.
Best regards,
The Packeos team
Y
Yann B.
Rating: 2 out of 5
following a purchase from 08/04/2026
Order delivered in two parts, no communication
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Response from Packeos
Hello Yann,
Thank you for your feedback. We are sorry to hear that your order was not delivered as planned.
Sometimes packages can be separated during handling by the carrier.
Your comment on communication is very important to us and we are constantly working to improve it. Please feel free to contact us with any questions, we will be happy to help.
Best regards,
The Packeos team.
D
Delphine B.
Rating: 2 out of 5
following a purchase from 23/02/2026
Small problem with the 125g boxes, the glue does not hold! I have to tape them! Otherwise perfect
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to learn that you encountered a problem with the glue on our boxes. Could you please send us an email with photos of the problem to the following address: [email protected]. We will look into compensating you. Please feel free to contact us if you have any other comments or needs. Best regards. The Packeos team
A
Amaury L.
Rating: 2 out of 5
following a purchase from 10/02/2026
fingerprints on the bags with cardboard bottom almost every order
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Response from Packeos
Hello, We thank you for your feedback and are sorry to learn of your dissatisfaction regarding the marks on the bags. Please feel free to contact us directly when such issues arise so that we can quickly correct the problem encountered. Could you send us photos of the received products to the email address: [email protected]? Best regards. The packeos team
P
Pauline D.
Rating: 2 out of 5
following a purchase from 29/12/2025
The delivery was very late and I did not receive any compensation for this issue
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Response from Packeos
Hello, We are sorry that your delivery was late and that it caused you inconvenience. We will refund the shipping costs related to your order to apologize for this. Best regards. The packeos team
M
Marc P.
Rating: 2 out of 5
following a purchase from 27/12/2025
extremely slow delivery. Does not respect the announced deadlines!!!
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to hear that you encountered delivery delays that did not meet your expectations. Your feedback is valuable and helps us improve. Please feel free to contact us directly for any additional assistance with your next order. Best regards. The packeos team
T
Thierry L.
Rating: 2 out of 5
following a purchase from 29/11/2025
not enough details on the products
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Response from Packeos
Hello, Thank you for taking the time to share your opinion. We are sorry to learn that you find our product descriptions insufficient. Please feel free to contact us through the various means on the site (chat, customer service, email, phone) for additional information about the products. Best regards. The packeos team
C
CEDRIC T.
Rating: 2 out of 5
following a purchase from 01/12/2025
I had already ordered the first time everything went very well, everything was very fast but the second time, a few days ago, the package took an enormous amount of time to arrive, package handed over to GLS, no way to know where the package is or when it will be delivered, and as a result, we had to travel 80 km to find the product concerned in the order, so personally we will not order from them again
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Response from Packeos
Hello, We are sorry to learn that your last experience did not meet your expectations. During your previous orders, you had ordered during a normal influx period. At the end of the year, the influx of orders is such that we experience delays in deliveries. A message is present on the site to this effect just before the payment step to inform all customers. Best regards. The packeos team
V
VIRGINIE C.
Rating: 2 out of 5
following a purchase from 08/11/2025
Everything went very well
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Response from Packeos
Hello, We warmly thank you for your positive feedback! We are delighted to learn that your experience with us met your expectations. Please feel free to reach out to us if you need anything. Best regards. The packeos team
G
Gicquiaud N.
Rating: 2 out of 5
following a purchase from 28/10/2025
Damaged palette and bulk items in a large half-empty box........... without any protection (Ordered jars, received broken). Packaging to be reviewed
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to learn that your order did not meet your expectations and that the items arrived damaged. Your feedback is valuable and will help us improve our packaging. We have replied to your email asking you to indicate the number of unusable products so that we can compensate you as fairly as possible. Best regards. The Packeos team
L
Laurence F.
Rating: 2 out of 5
following a purchase from 21/10/2025
Order of 7 packages. I first received 6 packages and then my package was rescheduled for delivery for 5 days. I was therefore stuck at home. Every evening the package was rescheduled for delivery the next day. Moreover, to justify the non-delivery, it was noted that I was absent while I was present.
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Response from Packeos
Hello, Thank you for your feedback and we are truly sorry to learn about the inconveniences encountered during the delivery of your order. Please know that we understand your frustration and that we will forward your comments to the carrier. The next time you have a delivery issue, please contact us as soon as possible via the contacts available on the site so that we can help you resolve the situation. We are here for that. Best regards. The Packeos team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2024
Encountered many delivery problems
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Response from Packeos
Hello, We thank you for your feedback on your experience using our site. We are sorry that you encountered delivery problems. We have reported the incident to our carrier so that they can improve their service. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2024
Hello, delivered in my absence and I found the box outside on the ground under a downpour of rain, soaked box, fortunately the inside was not too damaged.
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Response from Packeos
Hello, We are sorry that the delivery went this way. We will report your experience to our carrier hoping that it improves their service in your area. Do you have the possibility to send us photos of the box at the following address: [email protected]? We will then have something to support our arguments with them. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2023
Extremely long delay. Kuehne+Nagel carrier not cooperative at all, who kept the goods for about ten days before delivering and did not bother to come to the door of the establishment and did not carry a single package.
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Response from Packeos
Hello, We are sorry that you were delivered late. The end of year period being a busy time, delivery times are often extended and orders just before Christmas are the most affected. We will ask KN for explanations regarding this delivery, as we were not informed of the situation. Regarding unloading assistance, drivers are only obligated to drop off the goods and inform you. Any additional service is at the driver's discretion and especially depends on the time available. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2023
No information on the preparation of the goods as well as on the deadlines! I just received information that a product was not available and a few days later a credit note while it is the company that is not doing the job! A way of functioning from another time! Too bad I will not order from you again! I will obviously modify my comment if you find a solution!
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Response from Packeos
Hello, We are sorry that you did not receive information about your order. We communicate via automated emails for order preparation. Perhaps they ended up in the Spam/Junk folder of your email? You can also contact us via instant messaging, email, or phone to ask for information. We will be happy to provide you with answers. Your order was prepared the day after you placed it. If you still haven't picked it up, our depot in Colmar is open from 8 am to 4 pm non-stop from Monday to Thursday and from 8 am to 12 pm on Friday. The credit note was generated on our side to justify the accounting reimbursement of the item that was out of stock during the preparation of your order. We are at your disposal to answer your questions. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2023
Top-notch and very fast. I highly recommend
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Response from Packeos
very good
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/01/2023
Hello, during the last delivery 50% of the grouping bags are not sealed at the ends. Same for the sliced bread bags
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Response from Packeos
Hello, I am sorry that you had defective products. I am contacting you to resolve this issue. Looking forward to serving you, Dan from Packeos Customer Service « Quality Food Packaging at Discount Prices » 03 89 23 43 18
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2022
Does not meet the delivery deadlines set before Christmas, it is true that boxes for logs after Christmas are very useful, in short, very disappointed
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Response from Packeos
Hello, We are facing a major surplus of activities, and our preparation times are longer than usual. When you placed your order on 15/12, it was indicated several times during the carrier selection that we could no longer guarantee delivery before Christmas. Your order will indeed not be shipped before Christmas. Looking forward to serving you, Dan from the Packeos Customer Service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2022
You shouldn't be in a hurry, it's been a week since I ordered an item and the order is still being prepared.
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Response from Packeos
Hello, I apologize for the unusual delay in preparing the order. We are facing a major surge in activities, and our delivery times are longer than usual. That is why we indicated on our site that orders take longer to be shipped. Looking forward to serving you, Dan from Packeos Customer Service "Quality Food Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2022
Many products have been out of stock for several months. Updating the stock would be a big plus to avoid unpleasant surprises at delivery.
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Response from Packeos
Hello, Stock shortages have been present for several months and are likely to last a long time given the current situation, the lack of raw materials, and the explosion in demand for paper, cardboard, and plastic worldwide. The suppliers themselves are unable to process all orders due to this lack of raw materials. We are doing our best to always offer the same products on our site throughout the year, but we are subject to the same constraints as everyone else at the moment. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2022
1) the delivery person did not ring the bell and stuffed the box into the mailbox, it got damaged.
2) the lids do not fit the jars
I will not order from this site again
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Response from Packeos
Hello, We will pass the information to our carrier so that this does not happen again. The delivery method you chose on our site requires the driver to notify you upon delivery. If any products are damaged, I invite you to get back to me by email with one or two photos, this allows us to refund you and charge these items to GLS. Here is my email address: [email protected] Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
The package was very damaged!!!!
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Response from Packeos
Hello, Thank you for your feedback, we will pass the information to our carrier to be more vigilant. Were any products in your order damaged? Looking forward to serving you, Ludovic from the Packeos customer service "Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/10/2021
I order from China, I have no fees (not even delivery) to pay.
I live in the same department as the company and they charge me 15 euros for delivery.
If I go to the company's headquarters, they charge me more than 2 euros in fees.
Find the error!
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Response from Packeos
Hello,
As you can see on our site, we have chosen to offer the lowest possible prices for our products. The shipping costs you see on the site correspond to the rates of our carriers. Regarding the €2.40 fee for on-site pickup, we believe it is fair to apply it to cover the preparation cost.
Having items delivered is never free, no carrier works for free, we have simply chosen not to hide these shipping costs in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/10/2021
Hello,
I wanted to inform you that with each order placed, I note the opening and closing hours of the store for the delivery person, and every time, he comes during our closing hours; on his receipt: the hours are never indicated. Can you pass this information to the delivery service so that our goods are finally delivered during our opening hours?
This is very unpleasant every time!
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Response from Packeos
Hello,
This is indeed a bug that was fixed a few weeks ago, it should not happen anymore, you can set your delivery times at the moment you confirm the order in the small box provided. The carrier now receives all your instructions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2021
I am still waiting for the delivery,,,, the delivery company being very difficult and unavailable.. I finally decided to have to go to their depot to pick up the order,, and for that I should close my shop and make a 50 km round trip ,, it would have been easier to go buy the items in Marseille !!
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Response from Packeos
Hello,
Thank you for your feedback.
We will pass the information to the carrier, so that they can improve.
On our side, we will soon offer a new additional carrier, in order to better meet the needs of our customers, always at the lowest rates.
We look forward to serving you,
Packeos Customer Service
"Quality Food Packaging at Discount prices"
0389234318
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/05/2021
I received my order completely open regarding the gold discs. They were scattered everywhere in the box. Very disappointed. I have always been well served...
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Response from Packeos
Hello,
Could you send me one or two photos of the received product? Here is my email address: [email protected]. We try to pack fragile products as best as we can, but unfortunately, the bags may sometimes open.
We can arrange for a replacement.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/04/2021
order not compliant and no response to 2 emails sent; very disappointed with this 2nd order from the site while the 1st had been very satisfactory and especially no response to the emails sent to customer service
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Response from Packeos
Hello,
we have just become aware of your email dated May 13 (yesterday at 6:43 PM).
However, we did not receive your 2 previous emails, not even in the spam folder.
For your information, our follow-up email is as follows: [email protected]
Can you give us the reference of the product you received?
Thank you for your trust,
Sébastien from Packeos customer service
Tel: 03 89 23 43 18
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/04/2021
The quality is declining regarding the deliveries of our orders.
Indeed, there are missing products that have been validated but are not present at delivery!
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Response from Packeos
Hello,
thank you for taking the time to leave a review.
Is this regarding your order from April?
For follow-up, I invite you to send us more information at our email address: [email protected]
Thank you for your trust
Sébastien from the packeos customer service
Phone: 03 89 23 43 18
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2021
I received half of my order with a manufacturing defect. All the boxes were poorly glued, so I had to unstick everything and use tape that doesn't look very nice
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Response from Packeos
Hello,
thank you for taking the time to leave a review.
This is the first time we have received negative feedback on this product, it is surely a batch issue.
For the follow-up of the case, do you have any photos to send us at our address: [email protected]
Thank you for your trust,
Sébastien from customer service.
Tel: 03 89 23 43 18
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2021
Good quality product but no longer available. Problem to have a constant range
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2020
information about the log box soles.
It is mentioned that the soles are 1 cm shorter than the log boxes, however once received; The soles do not fit into the boxes!
I had sent an email before placing the order, but I never received a response. Moreover, customer service should have seen for themselves that my order did not match.
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Response from Packeos
Hello,
We have chosen to offer insoles of 1cm in length so that they can be used with the corresponding boxes. For example, we sell insoles 35x10cm with boxes of 35x11x11cm, as well as insoles 35x12cm with boxes 35x13x13cm.
If you wish, we can take back the insoles as well as the boxes.
Regarding your email, I regret to say that I cannot find any trace of it, could you please tell me at which address you sent it?
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/07/2020
I had always been satisfied, all my orders were delivered to my home, my last order was made at a relay point, the box was completely open and bags everywhere
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Response from Packeos
Hello,
did you report the opening of the box on the receipt?
Can you send us photos so that our quality service can process your request.
To know, our logistics team checks the good condition of the packages before each shipment.
We remain at your disposal,
Sébastien from Packeos customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/05/2020
I only give two stars, it's a shame I wrote to customer service to inform that my order was incomplete, without ever receiving a response.
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Response from Packeos
Hello,
I'm sorry, I can't find any trace of your email, either via the live chat, or at the address [email protected] or at my address [email protected].
I invite you to contact me at 03 89 23 43 18, or via the live chat or directly at my address [email protected].
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/08/2019
I placed an order in my daughter's name so she could pick it up, as I was unable to move. Unfortunately, the order was put in my name, and when my daughter wanted to pick up the order at the pickup point, the lady never wanted to give her the package, which I understand very well. I had to move. The order form was indeed in my daughter's name.
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Response from Packeos
Hello, Our computer software had retained the information from your first order unfortunately. That is why the name on the label was not correct. I invite you during your next order to contact me via chat, email, or phone so that I can ensure that it reaches you without any issues. I apologize for the inconvenience caused. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2019
Very disappointed with this new order identical to the previous one from last year. The quality of the plastic has really decreased, making it very difficult to put the lids on the small jars. The small jars barely "wrinkle" when you press to put the lid on.
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Response from Packeos
Hello,
We indeed changed suppliers a few months ago, however, the quality is supposed to be the same. Thank you for your feedback, I will be able to pass the information to our purchasing department so they can discuss with the supplier to always offer you the best possible products on our website.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/06/2019
Really sorry not to be able to work with this company, being abroad, on an island. This is the first time I encounter this kind of problem... and moreover, it has been a week since my order was refused and I still haven't received the refund...
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Response from Packeos
Hello,
We deliver to certain countries in Europe and some islands close to the coasts. Unfortunately, you are located more than 3500km from our warehouse, and the carrier added additional fees of several hundred euros to deliver to you. That is why we had to cancel your order.
Regarding the refund, our accountant was unfortunately unavailable last week, but he was able to process it on Monday.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/04/2019
cups more expensive than competitors which was not the case before.
the 1000 cups 12cl went from 13 to 26 €. Double.
the stirrers remain reasonable
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Response from Packeos
Hello,
We had to increase our prices due to a change of supplier. The rise in raw material prices has also impacted the price of our cups. We do our best to always offer you the lowest possible prices.
Please also know that we will be offering eco-friendly and biodegradable cups during the year. Other products such as straws will be offered.
Looking forward to serving you,
Ludovic from Packeos customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2019
My last order was lost. So a salesperson delivered it directly to me, but bad surprise, the croissant bags did not match my order. I received the first prices instead of the kraft packaging.
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Response from Packeos
Hello,
Can you tell me what you received so that we can proceed with the exchange please?
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2019
Bad delivery service, the delivery person leaves the pallet in the street, asks for extra fees for delivery to the store
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Response from Packeos
Hello Mrs. Fang J.
We will forward the information to our quality service in order to improve our delivery service.
Please know that we will do everything possible for your next order to arrive in the best possible conditions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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