Customer reviews of Packeos

9,1 /10

Based on 3 145 published reviews

5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié

Published on 13/04/2022 à 14h11 following a purchase from 04/04/2022

Affordable products except for the shipping costs which are a bit high

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Acheteur Vérifié

Published on 13/04/2022 à 13h47 following a purchase from 05/04/2022

Compliant with the order and fast shipping, thank youuuuu

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Acheteur Vérifié

Published on 12/04/2022 à 13h05 following a purchase from 17/03/2022

You are very attentive and that's great

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Acheteur Vérifié

Published on 11/04/2022 à 09h48 following a purchase from 25/03/2022

Everything went well, fast and careful shipping

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Acheteur Vérifié

Published on 11/04/2022 à 09h32 following a purchase from 25/03/2022

Very simple site to use
Fast shipping
Shipping costs too high
Average quality of boxes

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Acheteur Vérifié

Published on 11/04/2022 à 08h44 following a purchase from 31/03/2022

perfect

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Acheteur Vérifié

Published on 08/04/2022 à 13h14 following a purchase from 21/03/2022

fast

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Acheteur Vérifié

Published on 07/04/2022 à 07h51 following a purchase from 29/03/2022

Available, courteous, and good advice

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Acheteur Vérifié

Published on 06/04/2022 à 17h54 following a purchase from 23/03/2022

order delivered quickly and my wait for the product..thank you

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Acheteur Vérifié

Published on 05/04/2022 à 13h29 following a purchase from 21/03/2022

I did not receive my pastry bags 103
Will you resend them or refund me?

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Response from Packeos Published on 06/04/2022

Hello, We can refund you as we are unfortunately out of stock on this product. Normally my colleague has already asked you for your bank details to proceed with the refund. Could you please send it to us? Here is my email address: [email protected]. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 05/04/2022 à 10h49 following a purchase from 22/03/2022

The site is very good. Wide choice. Quality products. Competent service. Very good welcome in Colmar

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Acheteur Vérifié

Published on 04/04/2022 à 12h34 following a purchase from 20/03/2022

No problem, everything is in accordance with the order

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Acheteur Vérifié

Published on 04/04/2022 à 09h38 following a purchase from 19/03/2022

Good delivery on time

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Acheteur Vérifié

Published on 03/04/2022 à 08h51 following a purchase from 24/03/2022

Very good quality, low price, I recommend. Thank you.

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Acheteur Vérifié

Published on 02/04/2022 à 18h20 following a purchase from 24/03/2022

Very good site

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Acheteur Vérifié

Published on 02/04/2022 à 01h36 following a purchase from 20/03/2022

Good

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Acheteur Vérifié

Published on 30/03/2022 à 15h36 following a purchase from 22/03/2022

top site, excellent quality price

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Acheteur Vérifié

Published on 30/03/2022 à 13h04 following a purchase from 11/03/2022

Very clear and easy to use website. Responsive and very professional customer service. Fast delivery.

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Acheteur Vérifié

Published on 30/03/2022 à 09h27 following a purchase from 21/03/2022

High shipping costs, especially on evaluated. At the order, the weight of the package indicated 5.5kg. DPD announces a package of 3kg. Correct product price and fast customer service.

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Response from Packeos Published on 31/03/2022

Hello, We are currently updating all the weights and volumes of our items to match reality as closely as possible. Adding the volume will also allow us to know the number of packages or pallets in advance for an order. This will facilitate the transport of goods. I am sorry that there was this weight difference but I want to point out that it does not change the shipping costs present on the site as we operate by weight brackets, for now the brackets are from 1 to 15kg, and from 15 to 22kg by DPD. In a few weeks we will be working with a new carrier GLS and the brackets will be indicated kilo by kilo to better adjust the transport costs. Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 29/03/2022 à 14h47 following a purchase from 19/03/2022

Regarding the site, correct for product choice. For the choice of delivery location, the home delivery option is not easy to determine. I was offered a relay point that refused the package (Casino St Jean de Maurienne (73) then a second one that also refused. Intervention by email to have a home delivery. Delivery providers need to be reviewed.

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Response from Packeos Published on 30/03/2022

Hello, We are currently in the process of changing carriers, this should be effective by the end of April. It happens that some pickup points refuse packages when they have little space left, this does not necessarily depend on the carriers. The tracking link that will soon be available directly on your Packeos account will allow you to track your order and take action on it. This link will save time in case of issues. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 28/03/2022 à 20h24 following a purchase from 11/03/2022

Good product

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Acheteur Vérifié

Published on 28/03/2022 à 18h03 following a purchase from 18/03/2022

Simple and clear site

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Acheteur Vérifié

Published on 27/03/2022 à 21h40 following a purchase from 10/03/2022

Perfect, deadlines respected, merchandise compliant

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Acheteur Vérifié

Published on 25/03/2022 à 19h47 following a purchase from 16/03/2022

Efficient and respect for deadlines.

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Acheteur Vérifié

Published on 25/03/2022 à 13h52 following a purchase from 10/03/2022

The condition of some goods is borderline

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Response from Packeos Published on 28/03/2022

Hello, Did you receive any damaged goods? We are committed to always offering products of the best possible quality, and we do our utmost to protect these items during transport. If you wish, you can send me one or two photos to my address [email protected]. We will find a solution. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 25/03/2022 à 08h56 following a purchase from 09/03/2022

Overall good products at competitive prices.

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Acheteur Vérifié

Published on 24/03/2022 à 17h19 following a purchase from 14/03/2022

Good

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Acheteur Vérifié

Published on 24/03/2022 à 13h43 following a purchase from 16/03/2022

Very fast

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Acheteur Vérifié

Published on 24/03/2022 à 10h10 following a purchase from 09/03/2022

Perfect, fast delivery and quality product

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Acheteur Vérifié

Published on 23/03/2022 à 12h11 following a purchase from 12/03/2022

Top top top! Great products, great choice and excellent quality price ratio

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Acheteur Vérifié

Published on 23/03/2022 à 08h21 following a purchase from 13/03/2022

Nothing to say, very satisfied

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Acheteur Vérifié

Published on 19/03/2022 à 21h26 following a purchase from 10/03/2022

Very good, very clear. Works very well. Deliveries arrive on time.

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Acheteur Vérifié

Published on 19/03/2022 à 19h04 following a purchase from 10/03/2022

very good

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Acheteur Vérifié

Published on 19/03/2022 à 17h11 following a purchase from 10/03/2022

everything is ok

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Acheteur Vérifié

Published on 19/03/2022 à 14h57 following a purchase from 10/03/2022

Good

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Acheteur Vérifié

Published on 19/03/2022 à 09h40 following a purchase from 09/03/2022

Fairly readable. Nothing negative.

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Acheteur Vérifié

Published on 17/03/2022 à 16h26 following a purchase from 07/03/2022

Good quality and very satisfied

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Acheteur Vérifié

Published on 17/03/2022 à 09h51 following a purchase from 02/03/2022

Always very happy with the products ordered from Packéos! However, there was a problem with the GLS carrier delivery. When I ordered on the site, it was supposed to be DPD but the delivery was made by GLS... The order was supposed to be delivered to my home, I received an email stating that the package could not be delivered because there was an error in my address. On the GLS website, I therefore changed the delivery location by choosing the GLS depot which avoids any problems related to my address and is easier to manage with my working days. My husband then went to the GLS depot to pick up the package. The person at the reception informed him that the package was not at the depot but had been delivered to my home... My husband explained the situation to this person indicating that we had made a change to the delivery location. On the way back, my husband received a call from our neighbor, informing him that someone had rung his intercom without waiting for my neighbor to come down (not even knowing if my neighbor was present!!!) and left the package in front of the building door facing the road and without us being able to check the condition of the package! Moreover, the box was damaged and the cardboard soles had the corners crushed! This return does not place any blame on the Packéos site which I highly recommend, but I want to alert them about the delivery conditions of their GLS carrier whose delivery changes were not respected and the way the delivery person proceeded. I also thank my neighbor for being there because anyone could have taken the box that was left outside like that in front of the door (in the city center)! Even if it was just cardboard packaging, it was worth 60 euros and there was an urgent need for services!

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Response from Packeos Published on 18/03/2022

Hello, Thank you for your feedback! We will directly pass the information to our new carrier GLS. We have stopped working with DPD, this will be official by the end of April normally. On the site, you will have direct access to the package tracking. I invite you to get back to me with your next order so that I can ensure it reaches you without any issues. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 15/03/2022 à 17h09 following a purchase from 05/03/2022

Very satisfied with the site navigation and the speed of delivery! It was a first time and I will renew

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Acheteur Vérifié

Published on 15/03/2022 à 09h18 following a purchase from 28/02/2022

clear and pleasant website

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