Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2017
Very good service with the online chat very practical for asking questions with quick responses
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2017
I was well informed and I received my order very quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2017
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2017
Great site, good quality items. The only negative point is the delivery costs which are way too high for a simple individual like me, too bad otherwise I would order much more often.
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Response from Packeos
Hello Mrs. Gasmi,
The shipping costs are calculated based on the weights shipped. These are those of our carrier.
Please know that we do our best to offer you the lowest possible prices.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2017
Super fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2017
Professional and accessible site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2017
Honestly top-notch. My order was placed on a Friday evening and I was delivered on Monday. What more could you ask for. PROFESSIONALS. Even regarding contact with the advisors, nothing to complain about!! Thank you again Packeos and see you very soon
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2017
After a small payment issue quickly resolved following a message, my order was prepared immediately. Nothing to complain about. But where it gets tricky... is finding Packeos on the street! You have to ask around (when they know)! Apparently, I was not the first in this case.
I think it would be advisable to put up a sign and everything would be perfect!
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Response from Packeos
Hello Mrs. Loos,
Thank you for your feedback, we are located at Mittlerweg street in Colmar (Alsace, 68000). It is the large white building, our stock already has a sign with our logo. Please know that we will improve this point so that in the future, you can find our warehouse without difficulties.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2017
Quick and perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2017
The site is good but the delivery time (10 days from Sunday to Wednesday) is way too long. Mazet transports sent a text on Tuesday for the following week, but there was no delivery at the scheduled time. After a call on Tuesday evening, I was delivered the next day with a torn box in a truck where the boxes were upside down.
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Response from Packeos
Hello Mr. Etienne,
We apologize for the inconvenience caused. The average delivery time is 5 to 8 days on average through Mazet transports. We will pass the information to the carrier so that your next order can reach you under the best possible conditions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2017
Very GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2017
very fast, products meet my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2017
VERY GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2017
Hello, I have been ordering from your site for several years and, until now, I have never been disappointed with the products I have ordered from you. This is why I remain loyal to you. I hope to see you very soon for my next order if I need it.
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Response from Packeos
Hello Mrs. Faure,
Thank you for your feedback, we will pass the information to our quality service to offer you the best possible service.
Looking forward to serving you,
Ludovic from PACKEOS customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2017
Everything was perfect except for the cardboard discs, one was torn and punctured
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2017
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2017
I will remain a loyal customer, thank you for quality products at reasonable prices, and I also thank the Mazet delivery drivers for their kindness.
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Response from Packeos
Hello Mrs. Hammoumi,
Thank you for your trust. We do our best to ship your order under the best possible conditions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2017
Very good site, but the shipping costs are still high especially for a small order. Other delivery methods exist: post, mondial relay, etc...
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Response from Packeos
Hello Mr. Bourdier,
Shipping costs are calculated based on the weights shipped. These are the rates of our carrier.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2017
CAN YOU SUGGEST A CHEAPER CARRIER;;;;MAZET IS TOO EXPENSIVE!!! or a pickup at the warehouse if you are in the Île-de-France, thank you
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Response from Packeos
Hello,
We are currently evaluating other carriers to offer you the best possible delivery service at the best price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2017
fast delivery but shipping costs a bit expensive
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Response from Packeos
Hello Mrs. Pichon,
As you can see, our prices are low and do not allow us to reduce shipping costs.
These are calculated based on the weights shipped. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2017
The ordered products are very good. Quick handling by Packeos but ... I am not satisfied with the delivery. Paying over 20€ and being delivered to my neighbors because there was no email, no text, or phone call from the carrier to inform about the delivery!
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Response from Packeos
Hello Mrs. Graff-Najel,
To ensure that your next order is delivered to you under the best possible conditions, please provide a professional address. If you are a private individual, please let us know so that we can switch your account to private. Delivery for individuals is done through a network of relay points.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2017
order ready quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2017
ultra fast delivery: nothing to say!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2017
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2017
the items lack description and there are too many unreported missing items when ordering.
However, the delivery times are appreciable.
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Response from Packeos
Hello Mrs. Fournier,
As indicated on our product sheet, the polypropylene roll has a width of 50cm. Please know that we are doing everything possible to avoid shortages in your orders.
Thank you for your trust,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2017
Everything was Perfect !!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2017
clear site, very good visibility
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2017
Very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2017
It's a good site where you can find everything you need in terms of packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2017
Order properly packaged and delivered quickly. Nice quality of the ordered product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2017
Internet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2017
Very large selection, very satisfied with the quality/price ratio, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2017
compliant with the order, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2017
Good site, quality product. Lacks a bit of choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2017
serious, fast shipping, perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2017
very practical
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2017
Practical and clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2017
Always very satisfied with your services and very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2017
satisfied with my order, however I find it a shame not to be able to reach someone directly.
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Response from Packeos
Hello,
I am available to advise you by phone at 0 892 350 005 (0.40€/min + call price) from Monday to Friday from 8:30 am to 12:00 pm and from 1:00 pm to 4:30 pm. I am also available via live chat on our site or by email at [email protected].
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at PACKEOS prices"
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