Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2017
Order shipped quickly with the ordered products. After several orders no missing items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2017
The Packeos service is good but the delivery service is really bad
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Response from Packeos
Hello Mr. Siboni,
We are doing everything possible to deliver to you as quickly as possible. As soon as the delay exceeds 8 days, we issue a warning to our carrier.
We thank you for your trust.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2017
Practical
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2017
interesting in terms of prices, quickly expensive in delivery. And sometimes lacks details on products (photos or dimensions) however, effective chat so by respecting the schedules we manage to get the answer.
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Response from Packeos
Hello Mrs. Sorin, You can enlarge the photos of our products by clicking on them. The dimensions are regularly indicated. We are in the process of providing the rest of the products that do not have precise dimensions. Thank you for your trust. Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2017
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
apparently the site is not up to date which generated a difficulty that you nevertheless managed to resolve quickly
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Response from Packeos
Hello Mrs. Merle, Following a change of supplier, the packaging of the aluminum pie dishes had changed. We thank you for your feedback and wish you good online shopping. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2017
very good site! fast if I don't give the maximum rating, it's because some of the products I want to order are often out of stock
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Response from Packeos
Hello Mr. Zerr,
We have implemented a new restocking system to be more responsive regarding stock shortages.
We do our best to avoid these shortages.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2017
there should be a loyalty service, and review the packaging of the pallets
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Response from Packeos
Hello Mr. Simonian,
We have recently given instructions to our logistics team to better protect your pallets.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2017
In a positive way: order, maintenance in case of problems, and delivery have been satisfactory so far.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2017
Goods conform, well packaged and good quality-price ratio. The issue remains with your carrier (Mazzet) that you will need to resolve quickly, I think.
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Response from Packeos
Hello Mr. Rampillon,
We do our best to satisfy all our customers. We will do what is necessary with our carrier to ensure that this problem does not occur again.
Best regards,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2017
Your carrier was extremely bad on this order, appointment postponed 4 times without us being informed, no contact on the delivery tracking page, response time unbelievable once the carrier's number was found on the internet, and finally no time slot given on the day of the final appointment. Must be reviewed imperatively, I have never seen such a complicated delivery in over 20 years of receiving packages! Moreover, I found myself out of stock of packaging boxes as the delivery dragged on....
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Response from Packeos
Hello Mrs. Leg,
Our carrier apparently had difficulties delivering to you because your company's name was not indicated at the delivery address.
We will do our best with our carrier so that they can deliver to you under better conditions during your next order.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2017
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2017
The delivery service should be improved and take into account customer requests regarding the times to be respected.
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Response from Packeos
Hello Mrs. Freitas-Herlin, We are doing our best to ensure that your requests are respected by our carrier. However, it happens that our carrier cannot take into account certain requests regarding delivery times. We apologize for the inconvenience caused. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2017
It's a shame there is no phone number for direct contact
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Response from Packeos
Hello Mr. Roche, We have improved our after-sales service. You can now contact us by phone at 0 892 350 005 (0.40€/min + call price). Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2017
good quality-price ratio and good after-sales service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2017
We received our order on time. There is a choice of products. Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2017
Very good products in general
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2017
Serious, efficient, fast, inexpensive and of quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2017
The transport is not great
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Response from Packeos
Hello Mr. Bernard, Thank you for your feedback, we are doing our best to ensure that you can be delivered within the indicated timeframes. We will inform the carrier so that in the future your orders are delivered as quickly as possible. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2017
This site references a number of interesting products for food industry professionals. Delivery costs are a bit high and only known after basket validation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2017
Satisfied with my first order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2017
Quality price ratio
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2017
The products are well referenced, you can easily find what you want.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2017
Average because the explanations from your advisor did not seem very convincing to me, telling me on the phone that you have prices on the boxes and that you will "double" the prices afterwards is a bit far-fetched!!!!!!
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Response from Packeos
Hello Mr. Olcay,
All our prices are displayed on our site www.packeos.com.
Shipping costs are calculated based on the weight of your order.
We offer low prices on the site all year round.
We look forward to serving you again
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2017
TOP! Good quality price ratio!
Fast shipping and well packaged. The only downside is the shipping price which I find a bit high... and no loyalty program, too bad.
Other than that, I recommend it with my eyes closed!
Thank you packeos!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2017
The site is well designed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2017
fast and close and suitable products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2017
Very responsive, fast delivery. Clear site, easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2017
easy and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2017
Very good site, fast and careful shipping, too bad the shipping costs are so high. I really think that the price of delivery can deter new customers. It's limited to 20 kg for individuals, too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2017
I was only looking for boxes about 30 cm, I found them and I am happy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2017
This is the first time I ordered, quite long delay (3 weeks, let's just say you need to plan ahead) and a part of a product missing upon delivery. Otherwise, careful shipping and products faithful to the description and of good quality for very reasonable prices!
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Response from Packeos
Hello,
We have recently improved our logistics service to reduce delivery times.
We do our best to satisfy you!
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2017
Overall we are satisfied with your products. However, the quality of transport leaves much to be desired: packages often damaged and very dirty!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2017
Good value for money. Too bad the shipping costs are a bit high for individuals like me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2017
not always precise in statements
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Response from Packeos
Hello,
The boxes you ordered on our site come with lids. There must be an error in preparation.
Would you like us to send a replacement package?
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2017
Excellent value for money... only regret is that before you could order as an individual up to 30 kg, now we have to settle for half and make several orders.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2017
Not too bad except the delivery times are way too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2017
clear precise fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2017
Good, but an 18kg package is very difficult to carry from the relay to the car!!
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