Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
All OK. A downside, the GLS delivery person who does not give either an exact date or a time slot for the delivery of the package
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Response from Packeos
Hello, We thank you for taking the time to leave us a review. The satisfaction of our customers being at the heart of our concerns, we are delighted to know that you are satisfied. Regarding delivery, carriers are still not able to provide a precise date or time for deliveries. You should have received an email with a tracking link to follow your order from our tracking platform Boxia. If you have not received it, we will look to correct that for your future orders. We hope to have the pleasure of working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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C D.
Rating: 4 out of 5
following a purchase from 01/10/2024
Products conforming and fast shipping despite a delivery issue that was perfectly managed by Packeos. Thank you for the professionalism
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to comment on your experience with us. The satisfaction of our customers being our main goal, we are delighted when we see good comments on our site. We apologize again for the issue you encountered with the delivery and we will be happy to work with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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M L.
Rating: 4 out of 5
following a purchase from 18/09/2024
Very good quality/price ratio
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Response from Packeos
Hello, The entire Packeos team is delighted that you are satisfied with our products and services. Customer satisfaction being our primary goal, your satisfaction is ours. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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A V.
Rating: 4 out of 5
following a purchase from 14/09/2024
Very good. A choice that suits me despite some stock shortages. Very fast delivery. I give 4 stars because I find that the cost of delivery weighs heavily on the bill.
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to leave a comment on your experience with us. We are facing the cessation of activity of one of our suppliers. We are doing everything we can to quickly find similar items that we can always offer you at the best price. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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C S.
Rating: 4 out of 5
following a purchase from 17/09/2024
I find the quality of the products very good, however I regret that the delivery service is so expensive. Additionally, one of my packages was completely damaged and my cylinders inside were partially crushed.
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Can you please get back to us by email regarding the damaged cylinders? We will do our best to compensate you as fairly as possible. Here is the email address to contact us: [email protected] We will respond to you as soon as possible. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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S C.
Rating: 3 out of 5
following a purchase from 17/09/2024
3 STARS.
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to leave a comment on your experience with us. Can you please provide us with more details on the points that led you to give this rating on our site? Customer satisfaction being our main goal, we are always looking to improve our services to satisfy as many customers as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2024
Unfortunately, the delivery service "gls" is really not good. With every order, I have a problem retrieving my package. Either the chosen relay point no longer accepts gls packages or the package does not fit in the locker. This is the second time I have had to go pick up my package in a different department than mine. An express delivery turns into a 10-day delivery. Please do something. Not to mention the Packeos fees which are way too high.
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Response from Packeos
Hello, We are sorry that you are experiencing issues with our carrier. As soon as this happens, do not contact them directly, but the sales service of Packeos. We will then take the necessary steps to ensure that the package is delivered to you, either directly at your home or at another nearby pickup point. We will also report your experience to the carrier so that your experience can improve. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2024
Order received late and in a terrible state. Fortunately, the after-sales service in chat has always been attentive to me. A refund must be made.
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Response from Packeos
Hello, We are still sorry for the delivery issues you encountered with this order. We have reported the incident to the transport company in charge in your area, hoping that the service improves for your future orders. The refund for the products as well as for the delivery was initiated yesterday. You should receive the money shortly. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2024
clear site and delivery in a week
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Response from Packeos
Hello, The entire Packeos team is delighted that you are satisfied with our products and services. Customer satisfaction being our primary goal, your satisfaction is ours. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2024
TOO SMALL
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Response from Packeos
Hello, We are sorry that the products you ordered do not suit you. Please do not hesitate to contact us next time if you have doubts about the dimensions indicated on the site to avoid this problem. If you wish to return them, you can contact us by email at the following address so that we can provide you with the procedure. [email protected] We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2024
Shipping costs are excessive!
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond to you as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2024
Delivery not received within the deadlines
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to leave a comment about your experience with us. We are still sorry that you did not receive your order on time... We have also taken the necessary steps to compensate you for the shipping costs of your order and also to pass on the information to our carrier so that they can improve their service in your area. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2024
nothing to report, thank you
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products and services. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2024
My order corresponds very well to what I wanted. However, I find that the delivery is a bit too expensive, it would be nice to make it free after a certain amount of purchase
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2024
Very expensive delivery
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. Additionally, you ordered glass items and we only send them by pallet to limit breakage during transport. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2024
The product is of quality. However, the packaging is very defective: the bags placed in a carton that is too small are torn at the ends. Not acceptable, especially since the shipping costs were high.
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Response from Packeos
Hello, The entire Packeos team is delighted that you are satisfied with our products and services. Customer satisfaction being our primary goal, your satisfaction is ours. We are surprised that the packaging is not suitable, as it is the one our supplier uses directly to package their product. Can you send us photos of the product you received? You can send them to the following email address: [email protected] We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2024
Fast delivery but expensive. Very sturdy box. Serious site.
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2024
Satisfied, however delivery was long and shipping costs were high
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. We apologize for the longer delays than usual due to the public holidays in May. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2024
The site is quite well made
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Response from Packeos
Hello, Thank you for your feedback. The entire Packeos team is delighted to know that our site has satisfied you. If you have any comments or suggestions, please feel free to send them to us at the following address: [email protected] We are committed to responding to you as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2024
GOOD - ORDER AS EXPECTED
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2024
Always delivered on time! Quality product and when certain products are defective, customer service is responsive.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2024
Thank you for the delivery but for payment, please give us the option to pay by card directly without further formalities.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. Payment by credit card is available for everyone through our website. The security codes requested during this step have been implemented directly by banks to prevent fraud and data theft. If you have any questions, please feel free to share them with us at the following email address: [email protected] We will respond as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2024
Very well delivered as expected even if the delivery tracking is non-existent Nothing to say, trust!
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. You should have received an email from our parcel tracking platform: Boxia. The email may have arrived in your spam or junk folder. We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2024
Good, correct delay
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2024
Smooth site, just missing a call before delivery.
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Response from Packeos
We are delighted that you are satisfied with your experience with our website. Your satisfaction is our main concern and we are happy that our products met your expectations. We hope to have the opportunity to serve you again in the near future. Best regards, The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2024
The plastic around the glass jars is too fragile.
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Response from Packeos
Hello, Thank you for your feedback. Do you have the possibility to send us a photo of the products you received so that we can see what is happening? You can send us the photos at this address: [email protected] We do everything possible to ensure your satisfaction. We look forward to serving you, The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2024
Happy with the products. fast shipping.
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Response from Packeos
Hello, We are delighted that you are happy with your experience at Packeos. Your satisfaction is our absolute priority and we are pleased that our products fully met your expectations. We hope to have the opportunity to serve you again. Best regards, The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2024
There should be a direct option for self-pickup in the ordering process.
Otherwise, everything went perfectly.
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Response from Packeos
Good day! The entire Packeos team is pleased that you are satisfied with our products and services. Since customer satisfaction is our top priority, your satisfaction is also ours. If you want to pick up the order at our warehouse in Colmar, simply create a delivery address using the address of our warehouse: Rue Mittler-Weg 68000 Colmar. The option will then be visible in the delivery section of your cart. We look forward to working with you again. The customer service of Packeos « Quality Food Packaging at Discount Prices » 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2024
Order compliant
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Response from Packeos
Hello, We are delighted that you are satisfied with your experience with Packeos. Your positive feedback is a reward for our commitment to quality and service. We look forward to assisting you again in your future projects. Best regards, The customer service of Packeos « Quality Food Packaging at Discount Prices » 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2024
Fairly quick delivery.. No issues
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2024
Delivery was correct within the deadlines
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2024
Package received within the indicated timeframe, and in good condition
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2024
Fast shipping, shipping costs + when you order +
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2024
Too bad, incomplete order due to stock shortage
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. We apologize for the stock shortage on some items in your order. We will check if the stock of these items needs to be adjusted to better satisfy you next time. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2024
High shipping costs which forces to order more, thus stock that sleeps
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2024
Received the package but with a flat bag that was open and therefore loose inside. Delivery time too long. The package stayed 3 days in the delivery depot near my home before being delivered to me. Otherwise, the order was perfect for the rest.
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to leave a comment about your experience with us. We are sorry that the delivery was delayed and that a package opened during transport. We will report the information to our carrier to improve your experience for your future purchases. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2024
Very good. Just be careful with the packaging of the aluminum trays that I find crushed.
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to leave a comment about your experience with us. Customer satisfaction being our main goal, we are delighted when we see good comments on our site. Could you send us photos of the aluminum trays you received at the following email address [email protected]? Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2024
Very satisfied. Too bad the shipping costs are so high
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2024
The site is quite good, I received the products quickly and the prices are interesting. But one of the products is damaged, all the lids of the macaron boxes are scratched. And the second product, some cupcake liners, were not well packaged, some stuck with tape from the packaging. If I hadn't needed them urgently, I would have returned everything.
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Response from Packeos
Hello, The entire Packeos team thanks you for your comment. We are truly sorry that you received damaged products in your order. As we mentioned in the email, we are working internally to resolve this issue. Please feel free to reach out to us for any comments or questions at the following email address: [email protected] Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
delivery problem at the indicated address, which delayed it. In case of a problem, it would be good to call the delivery location I think to guide the delivery person. Other than that, it's perfect.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. We are also sorry that the delivery was delayed. We will pass on the information to our carrier so they can address the issue. If you have any other comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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