Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
High shipping costs, especially on evaluated. At the order, the weight of the package indicated 5.5kg. DPD announces a package of 3kg. Correct product price and fast customer service.
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Response from Packeos
Hello, We are currently updating all the weights and volumes of our items to match reality as closely as possible. Adding the volume will also allow us to know the number of packages or pallets in advance for an order. This will facilitate the transport of goods. I am sorry that there was this weight difference but I want to point out that it does not change the shipping costs present on the site as we operate by weight brackets, for now the brackets are from 1 to 15kg, and from 15 to 22kg by DPD. In a few weeks we will be working with a new carrier GLS and the brackets will be indicated kilo by kilo to better adjust the transport costs. Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2022
Regarding the site, correct for product choice. For the choice of delivery location, the home delivery option is not easy to determine. I was offered a relay point that refused the package (Casino St Jean de Maurienne (73) then a second one that also refused. Intervention by email to have a home delivery. Delivery providers need to be reviewed.
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Response from Packeos
Hello, We are currently in the process of changing carriers, this should be effective by the end of April. It happens that some pickup points refuse packages when they have little space left, this does not necessarily depend on the carriers. The tracking link that will soon be available directly on your Packeos account will allow you to track your order and take action on it. This link will save time in case of issues. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2022
Simple and clear site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2022
The condition of some goods is borderline
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Response from Packeos
Hello, Did you receive any damaged goods? We are committed to always offering products of the best possible quality, and we do our utmost to protect these items during transport. If you wish, you can send me one or two photos to my address [email protected]. We will find a solution. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
Overall good products at competitive prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2022
Very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2022
everything is ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2022
clear and pleasant website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2022
Good but products are too often out of stock and for too long. The weight-based shipping calculation is uncommon and sometimes discouraging.
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Response from Packeos
Hello, Thank you for your feedback, we are doing our best to avoid stock shortages, unfortunately, our suppliers are lacking raw materials such as cardboard or plastic to produce. The delays are extended and lead to shortages. Regarding the shipping costs on the website, these are directly the rates of our carriers. With the new site that will arrive in a few weeks, the interface will be simpler and will allow for a better understanding of the calculation of shipping costs. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2021
The site lacks a lot of ergonomics, it's a shame
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Response from Packeos
Hello, The website is generally very appreciated for its ease of use and the ease of finding all the products searched. Please know that we are in the process of renewing the website. In a few weeks, it will be more modern and will have additional features to simplify your searches as well as your online purchases. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Conforming products nothing to say, package arrived after more than 5 working days for an order placed on 12/12/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
I was not informed of a stock shortage on a product that was missing from my package and billed nonetheless
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Response from Packeos
Hello,
Can you tell me which product you did not receive please? Normally, when a product is out of stock, we automatically indicate it on the delivery note and we send an email to inform you. I need to check why you were not notified.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices
Best regards,
Ludovic
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
it's always very unfortunate that the availability of products this year is not up to par
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Response from Packeos
Hello,
We are doing our best to always offer our products on the website. Unfortunately, our suppliers are facing shortages of raw materials, it is difficult for them to keep up, which is why our purchasing department is trying to find solutions to offer other products.
This year, for example, we have been able to offer 600 new items on our site to compensate for certain shortages.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
Very practical site. Maybe add photos of the products to evaluate before buying.
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Response from Packeos
Hello, We will be changing our website in a few weeks, which will be more user-friendly and we plan to add many product photos! It will be easier for you to see, for example, how the products can open, which will give you a better idea of what we can offer on Packeos. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Well done, lots of choices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
As I say every time you ask me, the shipping costs are too high
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Response from Packeos
Hello,
We do our best to always offer the lowest prices possible on the internet. The shipping costs you see on the site are directly the rates from our carriers, that's what we pay afterwards.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
The bags are good and of quality. However, the shipping costs are too expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
There were fewer choices than usual.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
nothing to report
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
Too bad the shipping costs are expensive
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. The fees you see on the site are directly the rates from our carriers, we do not hide them in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
Good overall. Except for the pastry boxes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
Correct quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
The cardboard packaging was not in a box but in an unprotected transparent bag. Some packaging was damaged.
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Response from Packeos
Hello, We package our products in boxes or pallets, if you received products packaged in plastic, it must be the carrier's fault. I will pass on the information so that they are more vigilant. Could you please provide me with the list of damaged products? Here is my email address: [email protected] Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
As usual it's okay, but quite a few products missing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
Received the order with missing products and out of stock items while on the day ordered the items were in stock
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Response from Packeos
Hello,
We are doing our best to always offer our products on the site in large quantities, unfortunately with the current context, it is difficult for us to ensure constant stocks. Suppliers are lacking raw materials to send us these items.
We generally proceed with the refund of out-of-stock products within the week, otherwise, you can get back to us so that we can resend once we have the products in stock.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2021
Very good except for the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2021
Clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Very good serious site. Order received very quickly, well packaged.
The only downside is that the restocking of products should be faster and the shipping costs a little lower than the competition!
In any case, I would recommend very soon and recommend this site 100%
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
Transport too expensive for certain products. For the rest, it's fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2021
perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2021
Some items crushed and damaged in certain places
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Response from Packeos
Hello,
Thank you for your feedback, could you please send us one or more photos so that I can show them to the carrier?
It is important for us to report all the information to raise their awareness as much as possible.
Here is my email address: [email protected]
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Very satisfied with the product, fast delivery, one downside is the shipping costs. Had to order a large quantity to offset them. Paying €15 for a package worth €10, we need to think about finding a solution, unless this is intentional!!
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products. We cannot reduce shipping costs. These are calculated based on weight and delivery department. The fees you see on our site are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
Deplorable delivery!!!
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Response from Packeos
Hello,
I am sorry that the delivery went wrong with our carrier. Can you tell me what the problem was? I will pass on the information to him so he can improve.
We do our best to always ensure the best possible service. That is why we need feedback from our customers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
Often we cannot visualize your products
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Response from Packeos
Hello, We are currently looking with our communication team to add the missing photos. This will allow you to better visualize the products we sell. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
Well received except the cake cardboard packaging was a bit crushed at the end
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
Delivery a bit long
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