Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Very expensive fees, the cost price of the chosen product is no longer the same after tax and fees paid
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products. That is why we cannot reduce the shipping fees. These fees you see on our site are calculated based on weight and delivery department. They are directly the rates of our carriers.
Regarding VAT, it is 20% and we cannot remove it.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2021
Non-contractual photos
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2021
Product easy to find on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2021
The photos of the plastic bag models do not reflect reality
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Response from Packeos
Hello,
Can you confirm that you have received white bags, and not transparent bags?
Do you have the possibility to send me photos of the products you have received?
You can contact me at the following email address: [email protected]
Looking forward to serving you,
Dan from Packeos customer service
"Quality Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2021
A delivery problem a bit long to resolve but the order is compliant and the bags remain at a correct price.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2021
A bit disappointed because I did receive the ordered catering trays except that the top tray of some lots are damaged and aesthetically it's not great! Let's hope next time will be better...
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Response from Packeos
Hello,
Thank you for your feedback, as specified in the product comment, do you have the possibility to send me one or two photos of the damaged products to my address [email protected]?
This will allow me to pass the information to the carrier so that they are more vigilant.
Thank you for your help.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2021
Good, but the bags were open, and the boxes dirty! But the package seems to have been mishandled by DPD delivery..... Who also made delivery errors!
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Response from Packeos
Hello,
Thank you for your feedback, could you send me one or two photos of the received products so that I can show them to the carrier?
You can send them to my address [email protected]
Looking forward to serving you
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2021
Very good service and fast delivery. Too bad the jars are made in China and not in Europe!...
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Response from Packeos
Hello,
About 90% of our products if not more are made in Europe. We do our best to offer CE origin products. However, to offer competitive prices in the market we also work with a Chinese supplier. If the kraft cardboard pots were made in Europe, the price would probably not be the same at all.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2021
good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2021
The products are good and the price is affordable. However, some products keep increasing, so to compensate, we have to change sizes to not lose too much margin on our activity.
Very positive point: often new products appear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2021
Clear and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2021
Second order no surprises
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
PRACTICAL
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2021
Very good site, new products are regularly available. Shipping costs are a bit high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
I just received an order on Monday, May 10 and the state of the delivery is deplorable, I took photos because at the price of your delivery service we can expect the best and there I have several damaged products.
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Response from Packeos
Hello,
thank you for taking the time to write this review, we will pass the information to the quality service of our transporter. Did you file a complaint on the transporter's slip?
For the follow-up of the file, I invite you to send us the photos of the box and the damaged products.
Thank you for your trust,
Laurent from Packeos customer service
Tel: 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
real-time order tracking would be a plus.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2021
I received a few torn boxes.
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Response from Packeos
Hello,
thank you for taking the time to write this review.
Was the box of your delivery damaged?
If so, did you make a reservation on the carrier's slip?
For tracking the file, please send us photos of the products.
Thank you for your trust,
Vincent from the packeos customer service
Tel: 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2021
online payment not taken into account
no response to my voicemail
after the call, fast shipping without commercial gesture
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Response from Packeos
Hello,
the return interface of our bank displayed an error on your order.
Following your message and after verification, we proceeded with the shipment of it.
Our customer service is available from 8:00 AM to 12:00 PM and from 1:15 PM to 5:00 PM from Monday to Thursday and from 8:00 AM to 12:00 PM on Friday via: phone, chat on the site, and by email.
Thank you for your trust,
Dimitri from customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
very good shop. We had a problem with the carrier and packeos was great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
Very responsive customer service. Satisfied with the service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2021
Waiting for my package arrived late due to the carrier, the Packeos manager wished me good luck for receiving the package in the coming days?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2021
The quality-price ratio is great. The packaging products fit perfectly. But as always, the delivery goes wrong. This time our package arrived in bulk, exploded cartons, some completely unpacked, to be picked up in the truck.
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Response from Packeos
Hello,
Thank you for your feedback, we are now reporting all orders with a delivery issue directly to our sales manager at Kuehne Nagel so that he can find the cause of the defective deliveries himself.
If possible for you, I would appreciate one or two photos of the damaged products at my address [email protected].
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
Good site... but sometimes lacks references and/or stock
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
A good welcome and good site follow-up. Fast shipping times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2021
Be careful with product tracking... We should have regular availability.
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Response from Packeos
Hello,
I understand your point of view, please know that we are doing our best to always offer our products throughout the year on our site. The shortages of raw materials that suppliers have been experiencing for over a year now are delaying the deliveries of food packaging. There have not been enough cartons, plastics, or papers produced in recent months.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
very good fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2021
15 days to get delivered. It's too long
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Response from Packeos
Hello, Currently, delivery times are longer due to high activity. Please know that we will do our best to ensure your next order reaches you as quickly as possible. Best regards; Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
The boxes always arrive in poor condition, especially the torn edges. Fortunately, so far it hasn't affected the contents. But it would be good to pay more attention to this
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Response from Packeos
Hello, Thank you for your feedback, we will raise awareness with the carrier to be more vigilant in your area. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2021
Good, only downside is the delivery is too expensive
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Response from Packeos
Hello,
Thank you for your trust, we have chosen to offer the prices of our products as low as possible right away. This means that we cannot reduce the shipping costs.
What you pay on the site is also what the carriers charge us.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2021
The site is clear except for the delivery where I didn't immediately understand that over 18 kg it was impossible to get delivered so I removed an item from my order. For the preparation of the package, the box arrived a bit damaged so in my opinion not sturdy enough.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2021
Average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2021
Currently a big supply problem for certain references
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Response from Packeos
Hello,
We will do our best to correct these supply issues, especially with the cutlery kits. Additionally, please note that we have recently added the fork, knife, napkin kits to the site.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
I am usually satisfied, but here I feel like I have been misled, as I placed 2 separate orders a few days apart so it is normal that I was charged for 2 deliveries, but I was delivered in one go, so I find it dishonest to charge me for 2 deliveries when my 2 boxes of products were in the same delivery. It's a shame!
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Response from Packeos
Hello,
This is an error, normally, if two orders are placed, we do send the goods in two shipments.
Since there was only one shipment, I will refund the shipping costs of one of the two orders.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2021
Shipping costs are way too expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2021
Damaged, opened and wet cartons
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Response from Packeos
Hello,
Thank you for your feedback.
Were any products damaged?
If you have some photos, I would appreciate it if you could send them to me so I can follow up with the carrier.
Here is my email address: [email protected].
Please know that we will do our best to ensure your next order arrives without issues.
Best regards,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2021
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