Customer reviews of Packeos

9,1 /10

Based on 3 145 published reviews

5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 21/02/2018 à 16h07 following a purchase from 10/02/2018

Perfect

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Acheteur Vérifié

Published on 20/02/2018 à 07h18 following a purchase from 04/02/2018

Very good except for the shipping costs which are high

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Response from Packeos Published on 26/02/2018

Hello,
Shipping costs are calculated based on the weights shipped. These are the rates of our carriers. Please know that we strive to always offer you the lowest possible prices.
Best regards,
Sébastien from Packeos
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 18/02/2018 à 18h46 following a purchase from 06/02/2018

good products and fast delivery

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Acheteur Vérifié

Published on 16/02/2018 à 17h27 following a purchase from 07/02/2018

Fast delivery, merchandise conforms, no problems, prices defying all competition

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Acheteur Vérifié

Published on 16/02/2018 à 09h28 following a purchase from 05/02/2018

Very good.
One question, do you have other sizes of bread bags? Same width but shorter, to wrap 250g loaves, and wider (double) and shorter,
Very good quality.

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Response from Packeos Published on 19/02/2018

Hello Mr. Delcuse,
We will inquire to see if it is possible to offer other sizes of bags to meet all our customers' needs.
I invite you to follow our news via our Facebook page for example (https://www.facebook.com/packeos.emballages.alimentaires/?ref=bookmarks) or our homepage where we regularly post our new arrivals.
Looking forward to serving you,
Vincent from Packeos customer service

Acheteur Vérifié

Published on 14/02/2018 à 23h41 following a purchase from 30/01/2018

Very very good

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Acheteur Vérifié

Published on 14/02/2018 à 23h00 following a purchase from 30/01/2018

Raas

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Acheteur Vérifié

Published on 14/02/2018 à 15h13 following a purchase from 30/01/2018

very good

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Acheteur Vérifié

Published on 10/02/2018 à 12h25 following a purchase from 01/02/2018

Navigation on the site is simple.
You can easily find what you are looking for.

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Acheteur Vérifié

Published on 09/02/2018 à 17h41 following a purchase from 30/01/2018

Very serious site, orders are processed in the best possible time.

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Acheteur Vérifié

Published on 09/02/2018 à 17h07 following a purchase from 15/01/2018

efficient after-sales service following a delivery problem.
the items are in accordance with the description
I would order again
thank you

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Acheteur Vérifié

Published on 09/02/2018 à 12h18 following a purchase from 30/01/2018

Good service

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Acheteur Vérifié

Published on 09/02/2018 à 04h21 following a purchase from 26/01/2018

Great price but very expensive shipping

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Response from Packeos Published on 09/02/2018

Hello Ms. Duvault,
Our low prices do not allow us to reduce shipping costs. These are calculated based on the weights shipped. These are the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 04/02/2018 à 14h08 following a purchase from 24/01/2018

Conform and fast

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Acheteur Vérifié

Published on 04/02/2018 à 12h17 following a purchase from 26/01/2018

easy access

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Acheteur Vérifié

Published on 03/02/2018 à 08h11 following a purchase from 22/01/2018

Upon receiving my order, one product was missing. Customer service did their best to convince me that there was a stock shortage. It's a shame that just before receiving the order, the same service wrote to me that there were still 43 units in stock. Today the product is still available on the site. In short, I feel like they don't want to incur the additional shipping costs since the product price is 3 euros and shipping is 12 euros. I find it dishonest on their part since I paid for shipping and notified them before receiving the package that I was particularly interested in this product. And then already sending a package without notifying a customer that a product is missing inside is not very serious. If I hadn't claimed my product, they would have kept the money. In short, a negative experience with customer service. Otherwise, the quality-price ratio remains interesting. However, after this experience, I am not sure I will order again

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Response from Packeos Published on 05/02/2018

Hello Ms. Gasparian,
We are working on a solution to automatically inform our customers if their order is incomplete. For your information, missing products are listed on the delivery note that we automatically send you by email when preparing your order.
Regarding the transparent tab supports, we are unfortunately out of stock on this product, but due to a computer issue, the stock is not up to date on this product. We will remove it from the site while we find the cause of this bug.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 02/02/2018 à 20h12 following a purchase from 23/01/2018

Very good.

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Acheteur Vérifié

Published on 02/02/2018 à 11h54 following a purchase from 19/01/2018

Satisfied

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Acheteur Vérifié

Published on 01/02/2018 à 17h01 following a purchase from 23/01/2018

Extra

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Acheteur Vérifié

Published on 01/02/2018 à 08h50 following a purchase from 16/01/2018

Serious, Quality, and speed.

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Acheteur Vérifié

Published on 31/01/2018 à 17h44 following a purchase from 21/01/2018

The best
An optimum quality thank you

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Acheteur Vérifié

Published on 31/01/2018 à 13h56 following a purchase from 22/01/2018

Fast and perfect. Very well packaged

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Acheteur Vérifié

Published on 27/01/2018 à 12h31 following a purchase from 17/01/2018

Great quality price ratio! Just a pity that we are limited to 18 kilos given the delivery price, that's my only negative point

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Response from Packeos Published on 29/01/2018

Hello,
Delivery for individuals is done through a network of relay points. The maximum weight accepted by the relay points is 18kg. Beyond this limit, relay points generally refuse packages.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 26/01/2018 à 20h44 following a purchase from 16/01/2018

Good product but expensive delivery service and poor quality

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Response from Packeos Published on 29/01/2018

Hello Mrs. Lherault,
We are changing carriers to offer you the best possible delivery service at the lowest price. The change will take place in a few days.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 26/01/2018 à 15h06 following a purchase from 15/01/2018

Everything is perfect the quality, the purchase, the delivery
except if they could also deliver from 18kg so that I don't have to make a trip to pick up the package at Packeos
best regards

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Response from Packeos Published on 29/01/2018

Hello,
We can deliver to a professional location for all orders over 18kg. For orders under 18kg, delivery is done through our network of relay points.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 25/01/2018 à 19h01 following a purchase from 16/01/2018

Super fast and correct delivery

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Acheteur Vérifié

Published on 24/01/2018 à 09h50 following a purchase from 09/01/2018

First order surprised by the delivery cost, many of my bakers do not know you. I am the president of the bakers of Aisne and the Hauts-de-France region thank you

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Response from Packeos Published on 25/01/2018

Hello Mr. Petiteaux,
We have chosen to offer you the lowest possible prices for our products. We cannot reduce shipping costs. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 23/01/2018 à 16h50 following a purchase from 12/01/2018

very interesting

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Acheteur Vérifié

Published on 22/01/2018 à 06h20 following a purchase from 03/01/2018

Good, but shipping costs are way too expensive.

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Response from Packeos Published on 22/01/2018

Hello Mr. Noizat,
We have chosen to offer you the prices of our products as low as possible right away. The shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 21/01/2018 à 22h16 following a purchase from 09/01/2018

Delivery time respected. Excellent condition of the package

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Acheteur Vérifié

Published on 21/01/2018 à 00h20 following a purchase from 11/01/2018

Good products, correct price, too bad the delivery is not to home

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Response from Packeos Published on 22/01/2018

Hello Mr. Gillet,
The carriers we use are not suitable for home delivery. Delivery for individuals is done through a network of pickup points.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 19/01/2018 à 13h24 following a purchase from 10/01/2018

No problem, order received very quickly. I am delighted to order from Packeos for a little over a year now.

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Acheteur Vérifié

Published on 19/01/2018 à 12h27 following a purchase from 10/01/2018

Very well arrived, quickly

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Acheteur Vérifié

Published on 18/01/2018 à 21h52 following a purchase from 07/01/2018

Good products, very correct prices and fast delivery, thank you.

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Acheteur Vérifié

Published on 18/01/2018 à 12h58 following a purchase from 08/01/2018

Very satisfied with the products as well as the delivery!

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Acheteur Vérifié

Published on 17/01/2018 à 16h09 following a purchase from 04/01/2018

2 orders, 2 times missing product, what a pity
when ordering we are not informed when a product is missing, credit card debited so not the same result on the invoice, you have to call for correction

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Response from Packeos Published on 18/01/2018

Hello Mr. Evrard,
We are working on a system to automatically notify our customers when we cannot deliver all the goods.
Please know that we do our best to avoid shortages during order preparation.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 08/01/2018 à 12h28 following a purchase from 27/12/2017

Perfect

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Acheteur Vérifié

Published on 05/01/2018 à 15h53 following a purchase from 25/12/2017

The prices are very interesting, fast delivery, site to recommend

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Acheteur Vérifié

Published on 31/12/2017 à 07h11 following a purchase from 15/12/2017

Very serious, very professional and fast delivery

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Acheteur Vérifié

Published on 30/12/2017 à 12h49 following a purchase from 20/12/2017

Fast and professional

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