Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2024
The site is quite good, I received the products quickly and the prices are interesting. But one of the products is damaged, all the lids of the macaron boxes are scratched. And the second product, some cupcake liners, were not well packaged, some stuck with tape from the packaging. If I hadn't needed them urgently, I would have returned everything.
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Response from Packeos
Hello, The entire Packeos team thanks you for your comment. We are truly sorry that you received damaged products in your order. As we mentioned in the email, we are working internally to resolve this issue. Please feel free to reach out to us for any comments or questions at the following email address: [email protected] Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
delivery problem at the indicated address, which delayed it. In case of a problem, it would be good to call the delivery location I think to guide the delivery person. Other than that, it's perfect.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. We are also sorry that the delivery was delayed. We will pass on the information to our carrier so they can address the issue. If you have any other comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2023
Rating 8/10 because more expensive at the relay point than at home
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Response from Packeos
Hello, The Packeos team thanks you for your comment on our site. The transport costs are the same for delivery to a relay point or directly to your home, as long as the delivery department and the weight of an order are identical. You must have encountered a display bug when viewing your cart. We apologize for the inconvenience caused. Please do not hesitate to contact us during your next order if you have any questions, we will be happy to answer them. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2023
Hello, I order from you because I like your products and prices. But I have trouble marking the products I regularly order as favorites. I spend a lot of time trying to find them. Best regards, The bakery full of mustache
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Response from Packeos
Hello, The entire Packeos team is delighted that you are satisfied with our products and services. Customer satisfaction being our primary goal, your satisfaction is ours. If you still recommend the same items, you can reorder the same products as your previous order by going to "My account" -> "Order history and details". You will have the option "Order again" next to your recent orders. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2023
I received my order yesterday, the transparent plastic boxes 94007c were very well packaged in a small closed box which was inside the shipping box with the rest. However, the square white boxes with handles had completely open packaging and the boxes were scattered in the large shipping box. The large shipping box was in perfect condition upon arrival. They were therefore sent like that! It's a bit average for food boxes!!!!!!
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Response from Packeos
Hello, The Packeos team thanks you for your feedback on your experience with us. We are truly sorry that you received poorly packaged products. We do not open the packaging from our suppliers, there must have been a fault on their part. Do you have unusable boxes due to their packaging? If so, please get back to us at the following address: [email protected]. We will be happy to provide you with a quick solution. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2023
Fast delivery, however, very defective cartons, mediocre packaging of boxes
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Response from Packeos
Hello, The entire Packeos team thanks you for your comment. We are sorry that you received your order in poor condition. Do you have any photos of the boxes? If so, could you send them to us at the following address: [email protected] Please feel free to get back to us if you have any damaged or unusable products. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2023
I would have liked to be informed that the calendars were not assembled. Otherwise very fast and beautiful design
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to comment on your experience. The calendars are indeed delivered unassembled to facilitate filling the boxes by our clients. If we delivered them assembled, the boxes on the front side would need to be open to be filled. If you encounter any problems during assembly, you can contact us at this email address: [email protected]. We will respond to you as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2023
The site is good but should have real photos of the product as it is misleading
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Response from Packeos
Hello, We are really sorry that you received a product that does not match the photo. We regularly update these photos so that the products we have in stock correspond to the images presented on our site. Could you please send us photos of the boxes received at the following address: [email protected]? We will then check with you the correspondence between your order and the products received. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2023
Despite the fact that I called to confirm the correspondence between the jar and the lid, I find that it does not hold well
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Response from Packeos
Hello, We are sorry that the products you received do not meet your expectations. Could you send us photos of the products and boxes received to the following email address: [email protected]? We will then verify with you the different elements of your order and see if there was any error. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
The packaging of the croissant bags is not suitable, the bags arrive folded, crumpled
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Response from Packeos
Hello, I am sorry that the packaging of our products does not meet your satisfaction. You are the first person to report such an issue with the packaging. Could you please send me photos of the croissant bag package to the following address: [email protected]? I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Hello, Thank you for your feedback on your experience with us. We are delighted that you are satisfied not only with our products but also with the exchanges you had with our sales service. Looking forward to serving you. Dylan from Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2023
Hello
For the order, nothing to say. The shipping costs are a bit expensive.
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Response from Packeos
Hello, Thank you for your feedback. We are delighted that our ordering system meets your satisfaction. Regarding shipping costs, our low prices do not allow us to offer free shipping on our site. Shipping costs are calculated based on the weights shipped. These are the rates of our carriers which operate by weight brackets. I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2023
Going to pick up my package at a relay point when I paid for home delivery deeply annoys me and it is systematic with this delivery company... too bad
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Response from Packeos
Hello, During your last order you selected delivery to a pickup point. As a private individual, you cannot choose the home delivery option. I remain at your disposal to answer your questions. Looking forward to serving you, The Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2023
The products offered really suit me, unfortunately the shipping costs are exorbitant, which makes me hesitate with each new order I want to place.
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Response from Packeos
Hello, Our low prices do not allow us to offer free shipping. Delivery rates are set by our carriers. Our carriers operate by weight brackets, it is more interesting to order several items at the same time than to order them one by one. We remain at your disposal to answer your questions. Looking forward to serving you. Dylan from Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2023
Shipping costs represent about 20% of the order and are added to the tax-exempt amount and also "benefit" from VAT. It's excessive! Too bad, because there are many choices and good products with very fast delivery.
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Response from Packeos
Hello, Our low prices do not allow us to offer free shipping. Delivery rates are set by our carriers. I invite you to make the same cart with our competitors, normally we will be cheaper even with shipping costs. We remain at your disposal to answer your questions.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2023
We should be able to keep a template list on your site so we don't have to reorder each product one by one? It's very long!!!
And I can't add items to favorites.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
Quality products and fast delivery, however my package arrived at the relay point completely open and the box was ripped. Fortunately, nothing was missing but for the price of delivery, not serious ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2023
Competitive prices but excessive shipping costs
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2023
Good products but shipping costs are overpriced... in these times, it's hard to understand such rates!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
Navigation on the site is not very practical. Too many proposed products are unavailable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Products at interesting prices and delivery went smoothly. However, one of the products I ordered was no longer available and I was only informed of this once my order was validated and paid. Packeos will refund me (normally) but I would have liked to know that this product was missing BEFORE ordering (because maybe I wouldn't have ordered from them then).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2022
The product is of good quality but the transport remains to be seen, torn box and torn plastic protection bag. Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2022
this delivery was all in bulk, the boxes were shattered and the delivery was scheduled on the store's closing day so the packages were delayed and ended up damaged (sic the delivery person)
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Response from Packeos
Hello, Thank you for your feedback, we will contact the carrier so that they can correct the issue directly with the driver to prevent this from happening again. If any products are damaged, I invite you to get back to me by email so that I can find a solution! Do you have the possibility to send me one or two photos of the packages? Here is my email: [email protected] Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2022
The order was delivered in two parts. The second delivery was made to a nearby store without notifying me!
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Response from Packeos
Hello, Thank you for your feedback, we will pass the information to our carrier so that they are more vigilant in the future. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2022
DISAPPOINTED WITH THIS ORDER BECAUSE THE BAG IS SEALED IN THE MIDDLE AND NOT ON THE SIDE. SO AESTHETICALLY IT IS NOT NICE
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Response from Packeos
Hello, The cardboard bottom bags have been offered with a seam at the back since the beginning on our website. The manufacturing cost is reduced thanks to this technique, and the seam is extremely strong. This allows us to offer these bags at very low prices. Generally, our clients present their cookies or candies with this seam present at the back. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2022
The website, prices, and customer service are impeccable. Unfortunately, the delivery is catastrophic, our products were delivered in the middle of the street, not even on the sidewalk, really on the street. It's a shame that everything else is ruined by the delivery.
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Response from Packeos
Hello, Thank you for your feedback, I will pass the information to our carrier. However, the law in France allows the delivery person to leave your pallet at your doorstep. If he brings your order inside himself and damages something that belongs to you, he is held responsible and the carrier's insurance will not cover it. Unfortunately, this is why some drivers refuse to take this risk. If you wish, you can select the GLS carrier for your future orders, as they deliver all orders under 100kg in cardboard. Unlike pallets, parcel deliveries can be made directly inside your establishment. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2022
Hello, unlike my first order where everything arrived intact, my second order arrived with a torn box. Two packs of discs, the packaging was torn and I found the discs loose in the box (torn at the bottom). It's a shame.
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Response from Packeos
Hello, Thank you for your feedback, did you take any photos of the packages? This allows us to pass the information to our carrier so that they can be more vigilant in the future. If any products are also damaged, please get back to me by email so we can find a solution: [email protected] Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2022
Just one small detail, I find the delivery fees a bit expensive.
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Response from Packeos
Hello, We have chosen to offer the lowest possible prices for our products, with very low margins, therefore, the shipping costs you see on the website are directly the rates from our carriers. This is what we then pay for the shipments. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2022
The rating for the carrier: crushed and opened package!!!!!!
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Response from Packeos
Hello, Thank you for your feedback, I will forward this information to our contact at the carrier so they can take action with the agency that delivered your order. We do our best to always deliver under the best possible conditions. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2022
High shipping costs, especially on evaluated. At the order, the weight of the package indicated 5.5kg. DPD announces a package of 3kg. Correct product price and fast customer service.
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Response from Packeos
Hello, We are currently updating all the weights and volumes of our items to match reality as closely as possible. Adding the volume will also allow us to know the number of packages or pallets in advance for an order. This will facilitate the transport of goods. I am sorry that there was this weight difference but I want to point out that it does not change the shipping costs present on the site as we operate by weight brackets, for now the brackets are from 1 to 15kg, and from 15 to 22kg by DPD. In a few weeks we will be working with a new carrier GLS and the brackets will be indicated kilo by kilo to better adjust the transport costs. Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2022
Regarding the site, correct for product choice. For the choice of delivery location, the home delivery option is not easy to determine. I was offered a relay point that refused the package (Casino St Jean de Maurienne (73) then a second one that also refused. Intervention by email to have a home delivery. Delivery providers need to be reviewed.
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Response from Packeos
Hello, We are currently in the process of changing carriers, this should be effective by the end of April. It happens that some pickup points refuse packages when they have little space left, this does not necessarily depend on the carriers. The tracking link that will soon be available directly on your Packeos account will allow you to track your order and take action on it. This link will save time in case of issues. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2022
Simple and clear site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2022
The condition of some goods is borderline
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Response from Packeos
Hello, Did you receive any damaged goods? We are committed to always offering products of the best possible quality, and we do our utmost to protect these items during transport. If you wish, you can send me one or two photos to my address [email protected]. We will find a solution. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2021
The site lacks a lot of ergonomics, it's a shame
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Response from Packeos
Hello, The website is generally very appreciated for its ease of use and the ease of finding all the products searched. Please know that we are in the process of renewing the website. In a few weeks, it will be more modern and will have additional features to simplify your searches as well as your online purchases. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
I was not informed of a stock shortage on a product that was missing from my package and billed nonetheless
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Response from Packeos
Hello,
Can you tell me which product you did not receive please? Normally, when a product is out of stock, we automatically indicate it on the delivery note and we send an email to inform you. I need to check why you were not notified.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices
Best regards,
Ludovic
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
As I say every time you ask me, the shipping costs are too high
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Response from Packeos
Hello,
We do our best to always offer the lowest prices possible on the internet. The shipping costs you see on the site are directly the rates from our carriers, that's what we pay afterwards.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
Too bad the shipping costs are expensive
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. The fees you see on the site are directly the rates from our carriers, we do not hide them in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
The cardboard packaging was not in a box but in an unprotected transparent bag. Some packaging was damaged.
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Response from Packeos
Hello, We package our products in boxes or pallets, if you received products packaged in plastic, it must be the carrier's fault. I will pass on the information so that they are more vigilant. Could you please provide me with the list of damaged products? Here is my email address: [email protected] Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
Received the order with missing products and out of stock items while on the day ordered the items were in stock
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Response from Packeos
Hello,
We are doing our best to always offer our products on the site in large quantities, unfortunately with the current context, it is difficult for us to ensure constant stocks. Suppliers are lacking raw materials to send us these items.
We generally proceed with the refund of out-of-stock products within the week, otherwise, you can get back to us so that we can resend once we have the products in stock.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
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