Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Hello,
Thank you for your feedback, we have been using triple wall cardboard for a few days to better protect our products.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
Interesting price but excessive shipping costs
Lack of choice
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Regarding the lack of choice, could you please indicate which products might interest you?
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
everything went well. Shipping too expensive considering the weight.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2019
hello, very good site, orders received on time but it's a shame that not all sizes are sold!!
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Response from Packeos
Hello,
Could you please tell me which product you are referring to? We do our best to offer as many products as possible at the fairest price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2019
product no issues with the products but big problems with the delivery carrier and delivery platform not taking into account the opening hours indicated at the time of order and twice by phone delivered with a 10-day delay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2019
Lack of choice in 40cm 50cm 60cm log boxes after fast and clean delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2019
I have been a customer for over 5 years, I find that no reference I used to order is missing which complicates my product management for my shop. When a product is missing, I have to find another supplier and it can be complicated. I would like to be sure that I can always order my usual products.
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Response from Packeos
Hello,
Thank you for your feedback, we will pass the information to our purchasing department, please know that we do our best to always offer all products on our website throughout the year.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2019
Navigation could be improved. Creating a PRO account is not intuitive.
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Response from Packeos
Hello,
Thank you for your feedback, could you please tell me what steps caused you problems when creating your account?
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2019
It should be specified when ordering that products are missing, it would avoid waiting for delivery !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Response from Packeos
Hello,
When a product is out of stock, we send you an email at the time of order confirmation to inform you. Missing products are also indicated on the delivery note that we send you by email. Please know that we do our best to always ship all the products you want.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2019
very good regarding the order, however for the delivery, I am not sure that DPD is very recommendable, my package wandered for almost a week and after numerous calls from us, finally our order arrived, too bad
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Response from Packeos
Hello,
We will pass the information to our carrier.
I invite you during your next order to contact me via the live chat for example so that I can particularly follow your order.
We will do our best to ensure that your next order reaches you as quickly as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2019
Positive points: fast delivery, correct price, good quality of products. Negative points: Apart from the basic packaging, little choice, navigation not practical for choosing quantities, product descriptions too brief.
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Response from Packeos
Hello, We regularly add new products as well as new sizes on existing products. For example, we will be adding new eco-friendly products such as straws, cups, etc. throughout the year. If you wish, you can send me a list of products you would like to see on our site. Here is my email address: [email protected]. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
I do not receive any email saying that my order has arrived unlike previous orders
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Response from Packeos
Hello, It was a computer bug that has since been resolved. Please know that we will do everything to ensure that your next order reaches you in the best possible conditions. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2019
not very good, very unhappy, we pay 15 euros for shipping and the carrier does not bother to send me a text message to tell me that the order was delivered to the pickup point really disappointing one more day and the order was returned.
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Response from Packeos
Hello Mr. Christian,
We are currently checking with the carrier why they do not notify some of our customers.
However, please know that you receive an email from us when the order is prepared containing a tracking link.
We will do our best to ensure that your next order reaches you in the best possible conditions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2019
Not normal to have to keep the transport pallet from the delivery person !!!!!!!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2019
The order arrived in very good condition. However, the delivery was very long, several weeks... But the people I called about this did their best to ensure I was delivered as quickly as possible
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Response from Packeos
Hello Mrs. Marie,
Thank you for your trust, we will do our utmost to ensure your next order reaches you as soon as possible.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2019
Too bad there are many errors in delivery, missing items etc... and the shipping costs are very very high!!
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Response from Packeos
Hello,
We do our best to avoid stockouts on our site. When we cannot ship a product, we can refund you during the week or resend it as soon as we have it.
Regarding shipping costs, we have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce our carriers' rates.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2019
Good but a bit high tax
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Response from Packeos
Hello,
Shipping costs are calculated based on the weights shipped. These are the rates from our carriers. We have chosen to offer you the lowest possible prices for our products, which is why we cannot reduce these costs.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2019
attention to transport often damaged boxes
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Response from Packeos
Hello,
Thank you for your feedback. Please note that we will change carriers by March 1st to continue improving our service.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2018
The last two times I ordered, I was missing one item (out of stock), so I have to wait and reorder while paying the shipping fees again, which are very high just for one item. If I had known, I would have waited for it to be available to place my entire order and avoid paying shipping fees multiple times, which range between 12 and 15€!
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Response from Packeos
Hello Ms. Natacha,
If this happens again, I invite you to contact us by phone, email, or chat, and we will then be able to provide you with a restock date for any out-of-stock product.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2018
Satisfied with most of the products received.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
lots of choices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2018
Damaged packages, torn box
Fast delivery
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Response from Packeos
Hello,
Did you provide this information on the carrier's delivery slip?
Please note that we place great importance on shipping all our products intact and protected in cartons or on wrapped pallets.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
Considering the delivery price requested, the delivery is too slow, more than a week before receipt.
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Response from Packeos
Hello,
The carrier has been a bit delayed in deliveries due to the yellow vests protest across France. Please know that we are doing our best to ensure that orders are delivered as quickly as possible.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2018
Fast delivery but very expensive shipping
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Response from Packeos
Hello Christiane C,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2018
delivery times a bit long this time
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Response from Packeos
Hello Sandrine,
first of all, thank you for your trust.
We do our best to deliver you as quickly as possible.
We invite you to place your order before 12 PM for it to be shipped the same day.
Looking forward to serving you,
Ludovic from Packeos customer service
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2018
I have never been disappointed with your products except that this time the package was in bulk and I needed it so I had to keep it.
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Response from Packeos
Hello,
Thank you for your feedback, we have reported the information to our carrier to avoid this kind of issue in the future.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/08/2018
we are professionals at the store the goods were delivered to the pickup point
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Response from Packeos
Hello,
As a professional, you have the option to have your order delivered to the address of your choice via DPD or Mazet, or you can choose to have it delivered to a pickup point by selecting the transport mode: "Here-Pickup". This is the second option you chose when validating your order.
I sent you an email on August 20 to see if you wanted me to cancel this order, unfortunately, I did not receive a response from you, which is why your order was delivered to the pickup point.
I invite you to select the DPD carrier or the Mazet carrier for your next order to have it delivered to your store address.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2018
Products with superior quality compared to competitors.
And a super fast shipment.
Only downside, the shipping cost which is, in my opinion, way too high.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce shipping costs. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2018
Not expensive for a decent product but delivery with a super long wait and no communication before delivery....3 weeks of waiting....
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Response from Packeos
Hello,
We do our best to ensure that your order reaches you as quickly as possible and without issues. We will pass the information to our carrier.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2018
the site is simple, ordering is easy and the prices are correct but one item was missing from the delivery box
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2018
My order was not taken into account contrary to what the received email said... then after a message, they sent me this order.. and it arrived at the wrong pickup point...
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Response from Packeos
Hello Ms. Cuevas Portilla,
Your order had a payment error for an unknown reason. That is why the preparation time was a bit longer than expected.
I will also pass the information to our carrier so that your next order reaches you at the pickup point of your choice.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2018
PRODUCTS OK BUT DELIVERY DISAPPOINTING ONCE AGAIN
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Response from Packeos
Hello,
We have informed our carrier DPD to be more careful when handling our packages.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
Practical
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
Delivery out of price and does not respect any delivery instructions, lucky I was there. The delivery person was not very pleasant either!!! Nonsense.
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Response from Packeos
Hello,
Thank you for your feedback, we will contact the carrier to report the problem you encountered during your delivery. Please know that we are in the process of changing carriers to offer you the best possible service at the best price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2018
Shipping costs a bit high for small packages.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products right away. Therefore, we cannot reduce or offer shipping costs. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2018
Good cheap product, but it catches up on the delivery costs which are exorbitant.
There are quite a few sites where delivery costs are free from a certain amount.
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Response from Packeos
Hello Mr. Cronie,
We have chosen to offer you the lowest possible prices for our products right away. Therefore, we cannot reduce or offer shipping costs. These are the rates of our carriers.
Most of our competitors have higher product prices to hide shipping costs.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2018
The boxes arrived in a completely torn packaging but they were not too damaged.
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Response from Packeos
Hello,
We will report the information to the carrier to avoid this kind of problem as much as possible. Please know that we do our best to protect the products by using thick cartons.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2018
Delivery too long. However, the package arrived in very good condition. Very well taped. Thank you
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Response from Packeos
Hello,
Orders paid by bank transfer like yours always take an additional delay to be prepared because we have to wait to receive the transfer before unlocking your order.
Then in the case of delivery through Mazet transport, we announce an average delay of 8 days. This delay has been respected by the carrier in this case.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
Good
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