Customer reviews of Packeos

Very serious site, order received quickly nothing to report

Perfect fast delivery

Good

Difficult to cancel a previous cart. We had to reduce the quantities of an old order to make another one.

It would be nice to make invoices available in PDF format

No cardboard to pack my boxes, but a pallet with film, it doesn't look very clean to deliver a product intended for foodstuffs

Great price but very expensive shipping

Upon receiving my order, one product was missing. Customer service did their best to convince me that there was a stock shortage. It's a shame that just before receiving the order, the same service wrote to me that there were still 43 units in stock. Today the product is still available on the site. In short, I feel like they don't want to incur the additional shipping costs since the product price is 3 euros and shipping is 12 euros. I find it dishonest on their part since I paid for shipping and notified them before receiving the package that I was particularly interested in this product. And then already sending a package without notifying a customer that a product is missing inside is not very serious. If I hadn't claimed my product, they would have kept the money. In short, a negative experience with customer service. Otherwise, the quality-price ratio remains interesting. However, after this experience, I am not sure I will order again

Good product but expensive delivery service and poor quality

Good, but shipping costs are way too expensive.

2 orders, 2 times missing product, what a pity
when ordering we are not informed when a product is missing, credit card debited so not the same result on the invoice, you have to call for correction

Unfortunately, it is degrading more and more, frequent product shortages, poorly sealed croissant bags, random deliveries either 3 days or 10 days minimum, sometimes deliveries only by pallets while in the city center playing with cardboard on the sidewalk for ten minutes is not the dream.... While other times delivery in 3 working days in closed cartons and without any shortage is the ideal site but that is random, too bad

Average, I sent an email to Packeos regarding a packaging issue for my parcel... I have not received a response. Otherwise, regarding the products, they are of good quality and the prices are correct.

After a small payment issue quickly resolved following a message, my order was prepared immediately. Nothing to complain about. But where it gets tricky... is finding Packeos on the street! You have to ask around (when they know)! Apparently, I was not the first in this case.
I think it would be advisable to put up a sign and everything would be perfect!

The site is good but the delivery time (10 days from Sunday to Wednesday) is way too long. Mazet transports sent a text on Tuesday for the following week, but there was no delivery at the scheduled time. After a call on Tuesday evening, I was delivered the next day with a torn box in a truck where the boxes were upside down.

The ordered products are very good. Quick handling by Packeos but ... I am not satisfied with the delivery. Paying over 20€ and being delivered to my neighbors because there was no email, no text, or phone call from the carrier to inform about the delivery!

completely correct

interesting prices, quality of products, but poor stock management, many products are regularly out of stock which disrupts my orders since I have to buy elsewhere.

Order arrived in poor condition due to the not ergonomic packaging.

Beautiful site but not very attractive at first glance

delivery much too long "shipped on the 8th" received on the 15th.............

delivery delay and often the delivery people are often rushed and do not give you time to check the delivery

More than a week to receive products in stock is long. Especially living nearby (Nancy).

interesting in terms of prices, quickly expensive in delivery. And sometimes lacks details on products (photos or dimensions) however, effective chat so by respecting the schedules we manage to get the answer.

apparently the site is not up to date which generated a difficulty that you nevertheless managed to resolve quickly

Goods conform, well packaged and good quality-price ratio. The issue remains with your carrier (Mazzet) that you will need to resolve quickly, I think.

Your carrier was extremely bad on this order, appointment postponed 4 times without us being informed, no contact on the delivery tracking page, response time unbelievable once the carrier's number was found on the internet, and finally no time slot given on the day of the final appointment. Must be reviewed imperatively, I have never seen such a complicated delivery in over 20 years of receiving packages! Moreover, I found myself out of stock of packaging boxes as the delivery dragged on....

The delivery service should be improved and take into account customer requests regarding the times to be respected.

The transport is not great

Average because the explanations from your advisor did not seem very convincing to me, telling me on the phone that you have prices on the boxes and that you will "double" the prices afterwards is a bit far-fetched!!!!!!

This is the first time I ordered, quite long delay (3 weeks, let's just say you need to plan ahead) and a part of a product missing upon delivery. Otherwise, careful shipping and products faithful to the description and of good quality for very reasonable prices!

not always precise in statements

Not too bad except the delivery times are way too long

Very good except this time

Good site, easy to use

No phone to contact you, it can sometimes be complicated to do everything by email.

The prices are worth it but the after-sales service leaves something to be desired: impossible to ask a question directly, there is never anyone... interesting products are removed from their ranges without us knowing why. I asked questions but got no response... meh!

Good deal

Too much time to be delivered, then delivery in two parts.

Prices are very attractive, shipping costs are exaggerated, too much for a small order