Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2023
happy with our entire order
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to leave a comment about your experience. Customer satisfaction being our main goal, we are delighted when we see good comments on our site. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2023
The photos are not 100 percent reliable. The composition is missing for bags (pp, polyethylene, ...)
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Response from Packeos
Hello, The Packeos team thanks you for your feedback. We do our best to keep our site up to date, however the photos are not contractual, this is indicated in our legal notices. The composition of our items is generally indicated in their description located below the product list. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2023
The order was delivered but late
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Response from Packeos
Hello, The entire Packeos team thanks you for your comment. We apologize for the inconvenience caused. Due to the storm that hit your region, deliveries have been delayed. We remain at your disposal to answer your questions at the following email address: [email protected] Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2023
nothing to blame your site but delivery before 7am in front of my house outside in the rain I am not really happy without warning without anything it's lamentable if we get a box stolen we have no recourse not normal at all
thank you
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Response from Packeos
Hello, The entire Packeos team thanks you for your comment on our site. Regarding delivery, even if the driver drops off a package without taking your signature, you can always get back to us to report if any products are damaged or to report a delivery error. We will do what is necessary to find a solution together. I will also pass on your remark to our carrier so that they can also improve the quality of their service. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2023
Very good site easy to use. The delivery is fast, well packaged and the products meet expectations. I would just like to find items with more choices in colors or designs ....
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. We only sell standard products on our site. If you want custom or personalized packaging, you can contact our parent company Schneider Emballage. They are specialists in quality custom packaging. Here is their contact: Schneider Packaging 5 Avenue de la Foire aux Vins, 68000 Colmar 03 89 21 63 00 [email protected] We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2023
Very good product serves me to put some begging.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2023
Happy
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to comment on your experience. Customer satisfaction being our main goal, we are delighted when we see good comments on our site. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2023
Delivery price increases according to quantity and is expensive
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is our priority. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond to you as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2023
Delivery was as expected and completed without any problems.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2023
Very clear site, promise kept, perfect delivery
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2023
Perfect on the ordering site and in the delivery times
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2023
nothing to report
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Response from Packeos
Hello, The entire Packeos team is delighted that you are satisfied with our products and services. Customer satisfaction is our primary goal. We look forward to working with you again. Dylan from Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
SIMPLE AND EFFECTIVE
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please do not hesitate to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2023
everything is almost clear. 1 star less due to the delivery being a bit excessive and where we must be available for the delivery person (very limited time slot 8am to 4pm) blocks a workday. too bad they don't call us
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to comment on your experience. Shipping costs are calculated based on the weights shipped and the delivery destination. These are the rates of our carriers. They do their best to ensure deliveries quickly, but they cannot guarantee delivery at a fixed time. We will pass on your comments to improve our services in the future. Looking forward to working with you again. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
Products conform to the presentation. A bit expensive and boxes damaged upon delivery. But satisfied
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. Furthermore, I am sorry that your order was damaged during transport. If any products were unusable because of this, please do not hesitate to contact us at the following email address: [email protected]. We will look together at possible solutions. We look forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2023
Okay all good
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please do not hesitate to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to serving you. Dylan from Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2023
For the first time, it is satisfying and I will check the site later to form an opinion.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to let us know at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2023
good
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2023
Problem choosing the Mondial Relay pickup point...
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Response from Packeos
Hello, Thank you for your evaluation. We are delighted that you are satisfied with our products and services. We use a plugin from our carrier to determine the different pickup points available in your region. Can you give me more details about the issue you encountered? You can reply to me at the following address: [email protected] I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2023
Easy-to-access site
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Response from Packeos
Hello, Thank you for your feedback on our site and our various products. Do not hesitate to get back to us if you have any questions or suggestions. We look forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2023
Too expensive for what it is!
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Response from Packeos
Hello, Thank you for your feedback on your experience with us. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers which operate by weight brackets. For more information on this subject, please feel free to get back to us during your next order. I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2023
Fast and efficient
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Response from Packeos
We are very satisfied, both with the phone exchanges with your sales service and with the first delivery we received this morning. But a small reminder: deliveries are preferable on Mondays, Wednesdays, or Fridays from 10:00 AM to 4:00 PM = our opening days. Please specify this to your carrier. Have a very good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
Very correct navigation on the site. The only point to improve in my opinion is the ordering part. Once the products are ordered, the site does not immediately offer to download the invoice, which is precisely what interests us. To download the invoice, it seems that you have to go back to recent orders and select the invoice. It would be better if it were offered as soon as the order is placed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2023
Good products, too bad for the missing items and that delivery is only by pallet. When they deliver to me, they fill the store, which is a bit unpleasant.
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Response from Packeos
Hello, I am sorry that you received your incomplete order. Can you send me the list of missing products to this email address: [email protected]? Regarding the delivery, I am sorry that this is cluttering your store. The delivery people do their best to deliver to you as quickly as possible and drop off the orders where they can. I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2023
I find that when there is a stock shortage, it takes quite a long time for you to restock, fast delivery and product conforming to my expectations.
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Response from Packeos
Hello Mrs. Poletto, thank you for your comment. Please know that we are doing our best to minimize our stock shortages. To pass the information to our purchasing department, would it be possible to know which products have caused you problems? Have a nice day, Vincent from the customer service packeos.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2023
The boxes I buy are well kept, especially the rounded models
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2023
Very well designed site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2023
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2023
too bad some products are often missing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
Very good products but shipping costs are not cheap...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2023
Lots of choices, products and sizes, beautiful quality
shipping costs a bit excessive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2023
Fast delivery, the only downside is that the packages always come torn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Good and readable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
GOOD and varied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
I find the fluidity of the site and the information perfect. However, if I may suggest, it would be good to indicate the base of the bags, as considering the indicated dimensions can be misleading when ordering.
I am also pleasantly surprised by the quality of customer service, following my mistake on my order, I was called back and advised, top notch!!
I will certainly place another order
For now, I am waiting for the one I just placed, but it seems extremely fast, let's see the quality of the delivery for the fifth star!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
During an order, I had a small problem with some items, the customer service was very responsive and resolved the issue quickly, deliveries are fast, and the products are a good value for money.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2022
Simple and effective.
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