Customer reviews of Packeos

9,1 /10

Based on 3 145 published reviews

5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

4 star reviews

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Acheteur Vérifié

Published on 20/08/2021 à 13h37 following a purchase from 12/08/2021

A delivery problem a bit long to resolve but the order is compliant and the bags remain at a correct price.

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Acheteur Vérifié

Published on 03/08/2021 à 19h58 following a purchase from 25/07/2021

Good, but the bags were open, and the boxes dirty! But the package seems to have been mishandled by DPD delivery..... Who also made delivery errors!

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Response from Packeos Published on 04/08/2021

Hello,
Thank you for your feedback, could you send me one or two photos of the received products so that I can show them to the carrier?
You can send them to my address [email protected]
Looking forward to serving you
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 30/06/2021 à 08h38 following a purchase from 19/06/2021

Very good service and fast delivery. Too bad the jars are made in China and not in Europe!...

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Response from Packeos Published on 02/07/2021

Hello,
About 90% of our products if not more are made in Europe. We do our best to offer CE origin products. However, to offer competitive prices in the market we also work with a Chinese supplier. If the kraft cardboard pots were made in Europe, the price would probably not be the same at all.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 22/06/2021 à 16h49 following a purchase from 03/06/2021

good quality

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Acheteur Vérifié

Published on 08/06/2021 à 17h58 following a purchase from 28/05/2021

The products are good and the price is affordable. However, some products keep increasing, so to compensate, we have to change sizes to not lose too much margin on our activity.
Very positive point: often new products appear

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Acheteur Vérifié

Published on 04/06/2021 à 16h01 following a purchase from 26/05/2021

Clear and fast

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Acheteur Vérifié

Published on 30/05/2021 à 19h50 following a purchase from 18/05/2021

Second order no surprises

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Acheteur Vérifié

Published on 25/05/2021 à 16h23 following a purchase from 16/05/2021

Nothing to report.

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Acheteur Vérifié

Published on 22/05/2021 à 21h24 following a purchase from 11/05/2021

PRACTICAL

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Acheteur Vérifié

Published on 12/05/2021 à 06h48 following a purchase from 01/05/2021

Very good site, new products are regularly available. Shipping costs are a bit high.

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Acheteur Vérifié

Published on 10/05/2021 à 20h59 following a purchase from 19/04/2021

I just received an order on Monday, May 10 and the state of the delivery is deplorable, I took photos because at the price of your delivery service we can expect the best and there I have several damaged products.

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Response from Packeos Published on 14/05/2021

Hello,
thank you for taking the time to write this review, we will pass the information to the quality service of our transporter. Did you file a complaint on the transporter's slip?
For the follow-up of the file, I invite you to send us the photos of the box and the damaged products.
Thank you for your trust,
Laurent from Packeos customer service
Tel: 03 89 23 43 18

Acheteur Vérifié

Published on 07/05/2021 à 14h57 following a purchase from 28/04/2021

real-time order tracking would be a plus.

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Acheteur Vérifié

Published on 17/04/2021 à 15h21 following a purchase from 23/03/2021

very good shop. We had a problem with the carrier and packeos was great

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Acheteur Vérifié

Published on 08/04/2021 à 23h36 following a purchase from 30/03/2021

Very responsive customer service. Satisfied with the service.

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Acheteur Vérifié

Published on 27/03/2021 à 12h22 following a purchase from 16/03/2021

Good site... but sometimes lacks references and/or stock

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Acheteur Vérifié

Published on 24/03/2021 à 07h36 following a purchase from 07/03/2021

A good welcome and good site follow-up. Fast shipping times.

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Acheteur Vérifié

Published on 23/03/2021 à 18h48 following a purchase from 14/03/2021

Good

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Acheteur Vérifié

Published on 14/03/2021 à 06h49 following a purchase from 03/03/2021

very good fast delivery

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Acheteur Vérifié

Published on 13/03/2021 à 18h03 following a purchase from 01/03/2021

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Acheteur Vérifié

Published on 05/03/2021 à 13h46 following a purchase from 19/02/2021

The site is clear except for the delivery where I didn't immediately understand that over 18 kg it was impossible to get delivered so I removed an item from my order. For the preparation of the package, the box arrived a bit damaged so in my opinion not sturdy enough.

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Acheteur Vérifié

Published on 09/02/2021 à 19h16 following a purchase from 29/01/2021

Good

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Acheteur Vérifié

Published on 01/02/2021 à 23h56 following a purchase from 17/01/2021

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Acheteur Vérifié

Published on 13/01/2021 à 16h03 following a purchase from 04/01/2021

Good

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Acheteur Vérifié

Published on 31/12/2020 à 14h50 following a purchase from 17/12/2020

Nothing to report,

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Acheteur Vérifié

Published on 26/12/2020 à 13h27 following a purchase from 15/12/2020

Satisfied with the products although the delivery via the DPD carrier was very long. I had to contact them 3 times to find out where my order was. Supposedly a lack of delivery address information (which was not the case!), then they told me that the order had been postponed to the next day, as requested, when
I had not yet contacted them!
Anyway, my packaging arrived at the last minute, due to DPD.

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Response from Packeos Published on 28/12/2020

Hello,
Thank you for your feedback, please know that we are in the process of changing carriers. We are committed to always providing the best possible service.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 20/12/2020 à 15h36 following a purchase from 25/11/2020

First deficient shipment, problem with the carrier.
Second shipment well managed.
Good quality bags, I recommend.

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Acheteur Vérifié

Published on 19/12/2020 à 23h43 following a purchase from 09/12/2020

Very good products, delivered quickly.
Box arrived torn and left in front of my mailbox without a call from the delivery person, too bad.

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Response from Packeos Published on 23/12/2020

Hello,
Thank you for your feedback, the information will be passed on to our carrier. I also want to inform you that we will change carriers by the beginning of the year to ensure the best possible deliveries.
Looking forward to serving you,
Ludovic from Packeos customer service

Acheteur Vérifié

Published on 10/12/2020 à 13h29 following a purchase from 01/12/2020

nothing to say

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Acheteur Vérifié

Published on 23/11/2020 à 23h14 following a purchase from 09/11/2020

I would have given 5 stars if the shipping costs were not €15, at a relay point, for a light and small package.

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Response from Packeos Published on 25/11/2020

Hello,
Thank you for your feedback, shipping costs are calculated on the site based on the weight of the order. Since we offer our product prices as low as possible with very low margins, we cannot reduce these costs.
These are directly the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 20/11/2020 à 15h26 following a purchase from 10/11/2020

Good

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Acheteur Vérifié

Published on 19/11/2020 à 15h07 following a purchase from 01/11/2020

Good, matches the order, small delivery problem due to the carrier apparently but rectified quickly

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Acheteur Vérifié

Published on 18/11/2020 à 12h23 following a purchase from 08/11/2020

What is offered is very good, but it lacks a bit of references and choice.

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Response from Packeos Published on 25/11/2020

Hello,
Thank you for your feedback, can you tell me what you need and cannot find on our site?
We regularly ask our customers about their needs in order to offer new products throughout the year.
Here is my email address: [email protected].
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Acheteur Vérifié

Published on 04/11/2020 à 16h32 following a purchase from 22/10/2020

Delivery box exploded

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Response from Packeos Published on 05/11/2020

Hello,
Thank you for your feedback, were the products inside the box intact?
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Customer service: 03 89 23 43 18
We support local commerce

Acheteur Vérifié

Published on 15/10/2020 à 15h36 following a purchase from 03/10/2020

After a week's delay in delivery I contacted Packeos the company reacted quickly to deliver me the next day thank you very much

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Acheteur Vérifié

Published on 07/10/2020 à 11h15 following a purchase from 22/09/2020

perfect! a very wide choice but exorbitant shipping costs.

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Response from Packeos Published on 13/10/2020

Hello,
thank you for your purchase.
Our shipping costs are calculated based on your delivery address and the weight of your order.
Rates increase every 10 kgs up to 100 kgs, and every 50 kgs beyond.
Looking forward to serving you,
Vincent from the packeos team
"Quality Food Packaging at DISCOUNT prices"
Customer service: 03 89 23 43 18
Pastry box starting from €0.09 per unit excluding tax

Acheteur Vérifié

Published on 02/10/2020 à 16h54 following a purchase from 24/09/2020

nothing to report

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Acheteur Vérifié

Published on 29/09/2020 à 13h52 following a purchase from 19/09/2020

Satisfied overall

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Acheteur Vérifié

Published on 26/09/2020 à 17h29 following a purchase from 17/09/2020

CHOICE IN REFERENCES,
DEADLINES RESPECTED FOR DELIVERY

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Acheteur Vérifié

Published on 22/09/2020 à 14h50 following a purchase from 03/09/2020

Very satisfied with the products and the speed of shipping.

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Acheteur Vérifié

Published on 21/09/2020 à 11h59 following a purchase from 10/09/2020

Easy

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