Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2019
The products are good but I still find the delivery prices have increased compared to your beginnings
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2019
I regularly order my supplies for our bakery from Packeos. Very happy with the value for money.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2019
Perfect and extra fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2019
Overall very good, the products offered are of excellent value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2019
I recommend Packeos. The online chat is very responsive. Orders are fulfilled seriously.
Only downside: the product descriptions are not always very clear... but I am sure they will be able to improve it!
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Response from Packeos
Hello,
Thank you for your feedback, could you please let me know which product(s) you would like more information about?
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2019
fast delivery and as requested
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
Correct delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
shipping costs are relatively expensive
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Response from Packeos
Hello Mrs. Corinne,
We have chosen to offer you the lowest possible prices for our products. Unfortunately, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2019
Easy navigation, this delivery was very fast. Too bad to always have to keep the transport pallet, to be reviewed with your carrier. Delivery cost is always expensive.
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Response from Packeos
Hello,
If your order is less than 100kg, you have the option to choose delivery by carton. This can save you from having to keep a pallet with each delivery.
Regarding shipping costs, we have chosen to offer you the lowest possible prices for our products right away, which is why we cannot reduce the fees. These are calculated directly based on the weight of the order. They are the rates of our carriers.
Best regards,
Ludovic from the Packeos customer service.
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2019
Good practical site and easy to access. BE CAREFUL with the delivery. I didn't sign anything, the package was set aside because the store didn't know who to give it to. I could have not been the recipient, I could have said I didn't receive it, they could have kept it too.
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Response from Packeos
Hello,
We have since fixed this bug for delivery to pickup points. Please know that we will do our best to ensure that your next order goes smoothly.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2019
The only negative point is the delivery cost which is very excessive.
When the orders are large, why not, but when the quantities are smaller, it's a real additional cost.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2019
Serious, fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2019
Very good, there was an issue with the relay point and they took very good care of me and delivered to my home, I recommend them 100%
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2019
Very happy with my order and the speed of delivery (2 days) except that I was not notified of the delivery to the relay point, so I waited 5 more days.
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Response from Packeos
Hello,
We are currently looking into why some of our customers are not notified of the arrival of their packages at relay points with our carrier.
Please know that we send you an email when preparing your order with your tracking link containing all the information to trace your package.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
Almost perfect supplier, it's really a shame that the weight of deliveries to relay points is limited and also expensive... Point to improve.
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Response from Packeos
Hello,
We cannot increase the weight of deliveries to relay points because otherwise they refuse the packages. Beyond a certain weight and volume, relay points have the right to refuse delivery. That is why we have set this limit of 18kg maximum.
Furthermore, we have also chosen to offer you the lowest possible prices for our products, therefore, we unfortunately cannot reduce the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2019
Top quality price. delivery fees which is the only downside
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, with very low margins. As a result, we cannot reduce the shipping costs. These are directly the rates of our carriers.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2019
Ultra fast delivery package in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2019
The lack of tracking for certain product models is annoying
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Response from Packeos
Hello Sophie,
Can you tell me what you mean by the non-follow-up of certain models?
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
easy to use for ordering
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2019
very efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2019
Items conforming. Order received within the indicated deadlines. Too bad there isn't a more economical delivery solution!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2019
Very good, I recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2019
Nothing to report on the site but the delivery needs to be reviewed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2019
Delivery conforms to the order. Fast delivery and very friendly delivery person
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2019
The site is clear, we can easily place an order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2019
the GOLD squares are top, I have been ordering from Packeos for several years now, I find it a shame to have removed the 11cm high boxes which were very useful
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Response from Packeos
Hello,
We have changed our supplier regarding the white square boxes, we now offer boxes with a height of 10cm.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2019
I just have a concern that I can't track my order because there is no link since I changed my email, please do what is necessary so that I can track and let me know when my order is delivered to the relay
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Response from Packeos
Hello,
I have just made the change in our database, you will receive our next emails at your new address!
I wish you a good day.
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2019
Very good but delivery too long for this order. I was used to faster deliveries on previous orders. Let's see next time...
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Response from Packeos
Hello,
you ordered on 22/04, the carrier tried to deliver on 26/04.
Since your address is not a commercial establishment, the carrier delivers by appointment.
Looking forward to serving you,
Laurent from packeos.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2019
Clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
Wide choice and low prices. Fast delivery, but expensive.
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Response from Packeos
Dear customer,
shipping costs are calculated based on weight and your delivery address.
These are the carrier's rates.
Note that rates are calculated in increments of 10 kg up to 100 kg of goods.
and in increments of 50 beyond that.
If you want to optimize your shipping costs, I invite you to make a cart as close as possible to the next higher ten (e.g.: order 29 kg rather than 22 kg)
Thank you for your trust,
Sébastien from packeos.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2019
The site is great, it's just that if you don't change the quality of products every time
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Response from Packeos
Hello,
Thank you for your feedback, we do our best to always offer you the best possible products, however, we sometimes have to change suppliers for certain products.
We look forward to serving you
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2019
Very pleasant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
just the box was torn, but no damage inside
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2019
First delivery in less than 72h top, second 10 days order before 3pm)... given the shipping costs it's average...
Nothing to complain about the rest, however, good site!
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Response from Packeos
Hello,
We have recently changed carriers. The delay regarding your order is due to some computer issues. It has since been resolved.
Please know that we will do our best for your next order to arrive in the best time possible!
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2019
A well-organized site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2019
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2019
very good but a bit complicated to order
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Response from Packeos
Hello Olivier G,
Can you tell me what difficulties you encountered when ordering on our site? Please know that I am available to assist you by phone, via live chat, or by email.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2019
Shipping costs a bit high
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Response from Packeos
Hello Frederic T,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce shipping costs. These are calculated based on the weights shipped. They are directly the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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