Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

4 star reviews

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
perfect
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
serious and the staff always attentive.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
the site is good but the '' validation'' is not very functional when it comes to delivery it's very chaotic ....
Translated reviews
Response from Packeos
Hello Olivier M.
Can you tell me what problems you encountered during your order?
Please know that we do our best to improve our customers' experience on our site, whether it's regarding order validation or delivery.
Here is our email address: [email protected]
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2019
Good, except for the shipping costs being too high!!!
Translated reviews
Response from Packeos
Hello Damien C.
As you can see, our prices are low and do not allow us to reduce shipping costs. Please note that these are directly the rates from our carriers and we do our best to offer you the most competitive prices possible on our site.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
I received everything quite quickly, satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2018
interesting product prices; shipping cost a bit excessive.
Translated reviews
Response from Packeos
Hello Mr. Henry,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce shipping costs. These are directly the rates from our carriers.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
very responsive, perfect packaging
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
compliant
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2018
Fast delivery, however, another means of transport should be made available for small packages! That's why I give 4 stars
Translated reviews
Response from Packeos
Hello Tracy N,
We offer three different modes of transport on our site, namely delivery to a relay point for individuals, which is the most practical and fastest mode for small orders, or delivery by DPD or MAZET for professionals with a shop or store.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2018
good site with good products
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2018
When placing an order, we do not have the possible date for pickup on site.
Having never been on site, I had difficulties finding the location (no sign) for package pickup. It would be easier to say that you are a subsidiary of Schneider and that the depot is located next door. Very satisfied with the quality-price ratio of the products.
Translated reviews
Response from Packeos
Hello,
When you choose to pick up your order directly from our warehouse in Colmar, we specify that the average pickup time is 24 hours. Once your order is ready, you will receive an automatic email indicating our hours, namely 8 am to 12 pm and from 1 pm to 4 pm from Monday to Friday.
When you are on Mittlerweg street, you can normally see our orange sign "Packeos" located above the door of our warehouse.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2018
Order processed quickly and shipped on time.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2018
good overall service - site to recommend
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2018
fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2018
FAST...Quality price top
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2018
Everything is fine!!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2018
A good site, you can easily find the products, the search bar is great.
There should be offers or promotions for good customers, too bad.
Translated reviews
Response from Packeos
Hello Nassim M,
We have decided on our site to offer you the lowest prices right away. The prices you see on Packeos are the best possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2018
My only regret is the shipping costs which are really too high.
Translated reviews
Response from Packeos
Hello Denis D.
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates of our carriers.
Best regards,
Ludovic from Packeos customer service,
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2018
Not very easy to find the product you are looking for but still good
Translated reviews
Response from Packeos
Hello,
We offer our products on our site among 3 main categories: bakery packaging, snacking packaging, and butcher packaging. You can navigate our site according to your needs, whether you are a professional or an individual.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2018
Hello, very good site in line with my expectations, delivery within the expected time, too bad the shipping costs are not taken into account from the start
Translated reviews
Response from Packeos
Hello Denis C,
We have chosen to offer you directly the lowest possible prices for our products. The shipping costs are indicated when you click on your cart. You must first provide a delivery address so that our software can calculate the shipping costs based on the weight of the cart and your department.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2018
Fast delivery
Shipping costs a bit high
Translated reviews
Response from Packeos
Hello Antoine L,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2018
Delivered quickly. Satisfactory products.
What a shame to be limited to 15kg per delivery as a private individual.
Translated reviews
Response from Packeos
Hello,
Delivery for individuals is done through our network of relay points. The limit of 18kg is present on our site to prevent relay points from refusing packages upon delivery.
If you have the possibility to have it delivered to a professional you know, I can change the status of your Packeos account.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2018
Item compliant with the description only downside the price of shipping and for individuals impossible to order items over 18 kilos
Translated reviews
Response from Packeos
Hello,
Delivery for individuals cannot exceed 18kg because relay points refuse packages that are too bulky or too heavy. The 18kg limit is there to avoid this kind of issue.
If you have the possibility to have it delivered to a professional you know, I can change the status of your account.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2018
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2018
PACKEOS very good, but delivery times too long
Translated reviews
Response from Packeos
Hello,
Your order was placed on October 26, it was delivered to you two days later knowing that you are located about 900km from our warehouse. We cannot be faster.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2018
Good service, too bad it is so difficult, if not impossible, to reach a Packeos representative by phone.
Translated reviews
Response from Packeos
Hello Ms. Gel,
I am available by phone at 0892 350 005 (0.40€/min + call cost) or via live chat on our site from Monday to Friday from 8:30 am to 12 pm and from 1 pm to 4:30 pm.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2018
simple to use site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2018
Easy to use site.
Very good value for money.
Could not find cheaper. The quality is the same as that of my previous supplier.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2018
I have been ordering for 3 years and I am generally very satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2018
5 stars if there were more choices
Translated reviews
Response from Packeos
Hello,
We are adding new products to our site throughout the year.
I invite you to follow our news on Facebook via our page: https://www.facebook.com/packeos.emballages.alimentaires/?fb_dtsg_ag=Adw8XsBoQX3wpx5N3MFZsK7bBW1vU6-bY4t8SeN14CTBiQ%3AAdxyo6KP-Nk0G7dIbbOKhtQiXBLVa_l347u3Qo_HIVshUw
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2018
It's a shame that it's impossible to order more than 17.9 kg because it's very expensive and we need to look for other suppliers if not qualified very well
Translated reviews
Response from Packeos
Hello,
Delivery for individuals cannot exceed 18kg because otherwise, the pickup points may refuse the packages.
Do you have the option to have it delivered to a professional location?
There is no weight or product limit for professionals.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2018
serious box. one downside, the shipping costs are too high.
Translated reviews
Response from Packeos
Hello,
As you can see, our product prices are already very low, we cannot reduce shipping costs. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2018
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2018
Very good and fast
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2018
NO PROBLEM
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2018
The site is well designed and easy to use, products are easy to find. Too bad it doesn't directly indicate the weight instead of finalizing and realizing that we've exceeded the limit...
Translated reviews
Response from Packeos
Hello,
You can know the weight of your cart by clicking on "your cart" then "cart". You do not need to finalize your cart to know this information.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2018
Very good and very fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2018
delivery quite fast, pallet to be unloaded manually as it was completely disintegrated on one side but goods in good condition.
Translated reviews
Response from Packeos
Hello,
Thank you for your feedback, we will ensure that the carrier pays more attention when handling our customers' orders.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We use cookies for audience measurement and improving user experience.