9.1/10
★★★★★
based on 3059 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Unfortunately, the delivery service "gls" is really not good. With every order, I have a problem retrieving my package. Either the chosen relay point no longer accepts gls packages or the package does not fit in the locker. This is the second time I have had to go pick up my package in a different department than mine. An express delivery turns into a 10-day delivery. Please do something. Not to mention the Packeos fees which are way too high.

User icon
Acheteur Vérifié
purchased on 02/09/2024
Translated review
Answer from Packeos
Hello, We are sorry that you are experiencing issues with our carrier. As soon as this happens, do not contact them directly, but the sales service of Packeos. We will then take the necessary steps to ensure that the package is delivered to you, either directly at your home or at another nearby pickup point. We will also report your experience to the carrier so that your experience can improve. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

TOO SMALL

User icon
Acheteur Vérifié
purchased on 06/07/2024
Translated review
Answer from Packeos
Hello, We are sorry that the products you ordered do not suit you. Please do not hesitate to contact us next time if you have doubts about the dimensions indicated on the site to avoid this problem. If you wish to return them, you can contact us by email at the following address so that we can provide you with the procedure. [email protected] We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

Shipping costs are excessive!

User icon
Acheteur Vérifié
purchased on 04/07/2024
Translated review
Answer from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond to you as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

Delivery not received within the deadlines

User icon
Acheteur Vérifié
purchased on 03/07/2024
Translated review
Answer from Packeos
Hello, The Packeos team thanks you for taking the time to leave a comment about your experience with us. We are still sorry that you did not receive your order on time... We have also taken the necessary steps to compensate you for the shipping costs of your order and also to pass on the information to our carrier so that they can improve their service in your area. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

The product is of quality. However, the packaging is very defective: the bags placed in a carton that is too small are torn at the ends. Not acceptable, especially since the shipping costs were high.

User icon
Acheteur Vérifié
purchased on 29/05/2024
Translated review
Answer from Packeos
Hello, The entire Packeos team is delighted that you are satisfied with our products and services. Customer satisfaction being our primary goal, your satisfaction is ours. We are surprised that the packaging is not suitable, as it is the one our supplier uses directly to package their product. Can you send us photos of the product you received? You can send them to the following email address: [email protected] We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

The site is quite well made

User icon
Acheteur Vérifié
purchased on 18/05/2024
Translated review
Answer from Packeos
Hello, Thank you for your feedback. The entire Packeos team is delighted to know that our site has satisfied you. If you have any comments or suggestions, please feel free to send them to us at the following address: [email protected] We are committed to responding to you as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

Fairly quick delivery.. No issues

User icon
Acheteur Vérifié
purchased on 10/03/2024
Translated review
Answer from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

Delivery was correct within the deadlines

User icon
Acheteur Vérifié
purchased on 04/03/2024
Translated review
Answer from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
2 /5
★★☆☆☆

Encountered many delivery problems

User icon
Acheteur Vérifié
purchased on 19/02/2024
Translated review
Answer from Packeos
Hello, We thank you for your feedback on your experience using our site. We are sorry that you encountered delivery problems. We have reported the incident to our carrier so that they can improve their service. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
2 /5
★★☆☆☆

Hello, delivered in my absence and I found the box outside on the ground under a downpour of rain, soaked box, fortunately the inside was not too damaged.

User icon
Acheteur Vérifié
purchased on 05/02/2024
Translated review
Answer from Packeos
Hello, We are sorry that the delivery went this way. We will report your experience to our carrier hoping that it improves their service in your area. Do you have the possibility to send us photos of the box at the following address: [email protected]? We will then have something to support our arguments with them. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

The site is quite good, I received the products quickly and the prices are interesting. But one of the products is damaged, all the lids of the macaron boxes are scratched. And the second product, some cupcake liners, were not well packaged, some stuck with tape from the packaging. If I hadn't needed them urgently, I would have returned everything.

User icon
Acheteur Vérifié
purchased on 19/01/2024
Translated review
Answer from Packeos
Hello, The entire Packeos team thanks you for your comment. We are truly sorry that you received damaged products in your order. As we mentioned in the email, we are working internally to resolve this issue. Please feel free to reach out to us for any comments or questions at the following email address: [email protected] Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

Delivery problem at the indicated address, which delayed it. In case of a problem, it would be good to call the delivery location I think to guide the delivery person. Other than that, it's perfect.

User icon
Acheteur Vérifié
purchased on 10/01/2024
Translated review
Answer from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. We are also sorry that the delivery was delayed. We will pass on the information to our carrier so they can address the issue. If you have any other comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
2 /5
★★☆☆☆

Extremely long delay. Kuehne+Nagel carrier not cooperative at all, who kept the goods for about ten days before delivering and did not bother to come to the door of the establishment and did not carry a single package.

User icon
Acheteur Vérifié
purchased on 22/12/2023
Translated review
Answer from Packeos
Hello, We are sorry that you were delivered late. The end of year period being a busy time, delivery times are often extended and orders just before Christmas are the most affected. We will ask KN for explanations regarding this delivery, as we were not informed of the situation. Regarding unloading assistance, drivers are only obligated to drop off the goods and inform you. Any additional service is at the driver's discretion and especially depends on the time available. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

Rating 8/10 because more expensive at the relay point than at home

User icon
Acheteur Vérifié
purchased on 17/12/2023
Translated review
Answer from Packeos
Hello, The Packeos team thanks you for your comment on our site. The transport costs are the same for delivery to a relay point or directly to your home, as long as the delivery department and the weight of an order are identical. You must have encountered a display bug when viewing your cart. We apologize for the inconvenience caused. Please do not hesitate to contact us during your next order if you have any questions, we will be happy to answer them. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
2 /5
★★☆☆☆

No information on the preparation of the goods as well as on the deadlines! I just received information that a product was not available and a few days later a credit note while it is the company that is not doing the job! A way of functioning from another time! Too bad I will not order from you again! I will obviously modify my comment if you find a solution!

User icon
Acheteur Vérifié
purchased on 17/12/2023
Translated review
Answer from Packeos
Hello, We are sorry that you did not receive information about your order. We communicate via automated emails for order preparation. Perhaps they ended up in the Spam/Junk folder of your email? You can also contact us via instant messaging, email, or phone to ask for information. We will be happy to provide you with answers. Your order was prepared the day after you placed it. If you still haven't picked it up, our depot in Colmar is open from 8 am to 4 pm non-stop from Monday to Thursday and from 8 am to 12 pm on Friday. The credit note was generated on our side to justify the accounting reimbursement of the item that was out of stock during the preparation of your order. We are at your disposal to answer your questions. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

Hello, I order from you because I like your products and prices. But I have trouble marking the products I regularly order as favorites. I spend a lot of time trying to find them. Best regards, The bakery full of mustache

User icon
Acheteur Vérifié
purchased on 04/12/2023
Translated review
Answer from Packeos
Hello, The entire Packeos team is delighted that you are satisfied with our products and services. Customer satisfaction being our primary goal, your satisfaction is ours. If you still recommend the same items, you can reorder the same products as your previous order by going to "My account" -> "Order history and details". You will have the option "Order again" next to your recent orders. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

I received my order yesterday, the transparent plastic boxes 94007c were very well packaged in a small closed box which was inside the shipping box with the rest. However, the square white boxes with handles had completely open packaging and the boxes were scattered in the large shipping box. The large shipping box was in perfect condition upon arrival. They were therefore sent like that! It's a bit average for food boxes!!!!!!

User icon
Acheteur Vérifié
purchased on 24/11/2023
Translated review
Answer from Packeos
Hello, The Packeos team thanks you for your feedback on your experience with us. We are truly sorry that you received poorly packaged products. We do not open the packaging from our suppliers, there must have been a fault on their part. Do you have unusable boxes due to their packaging? If so, please get back to us at the following address: [email protected]. We will be happy to provide you with a quick solution. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

Fast delivery, however, very defective cartons, mediocre packaging of boxes

User icon
Acheteur Vérifié
purchased on 01/11/2023
Translated review
Answer from Packeos
Hello, The entire Packeos team thanks you for your comment. We are sorry that you received your order in poor condition. Do you have any photos of the boxes? If so, could you send them to us at the following address: [email protected] Please feel free to get back to us if you have any damaged or unusable products. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

I would have liked to be informed that the calendars were not assembled. Otherwise very fast and beautiful design

User icon
Acheteur Vérifié
purchased on 25/10/2023
Translated review
Answer from Packeos
Hello, The Packeos team thanks you for taking the time to comment on your experience. The calendars are indeed delivered unassembled to facilitate filling the boxes by our clients. If we delivered them assembled, the boxes on the front side would need to be open to be filled. If you encounter any problems during assembly, you can contact us at this email address: [email protected]. We will respond to you as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

The site is good but should have real photos of the product as it is misleading

User icon
Acheteur Vérifié
purchased on 29/08/2023
Translated review
Answer from Packeos
Hello, We are really sorry that you received a product that does not match the photo. We regularly update these photos so that the products we have in stock correspond to the images presented on our site. Could you please send us photos of the boxes received at the following address: [email protected]? We will then check with you the correspondence between your order and the products received. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

Despite the fact that I called to confirm the correspondence between the jar and the lid, I find that it does not hold well

User icon
Acheteur Vérifié
purchased on 25/08/2023
Translated review
Answer from Packeos
Hello, We are sorry that the products you received do not meet your expectations. Could you send us photos of the products and boxes received to the following email address: [email protected]? We will then verify with you the different elements of your order and see if there was any error. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

The packaging of the croissant bags is not suitable, the bags arrive folded, crumpled

User icon
Acheteur Vérifié
purchased on 02/07/2023
Translated review
Answer from Packeos
Hello, I am sorry that the packaging of our products does not meet your satisfaction. You are the first person to report such an issue with the packaging. Could you please send me photos of the croissant bag package to the following address: [email protected]? I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
2 /5
★★☆☆☆

Top-notch and very fast. I highly recommend

User icon
Acheteur Vérifié
purchased on 22/06/2023
Translated review
Answer from Packeos
very good
3 /5
★★★☆☆

Hello, Thank you for your feedback on your experience with us. We are delighted that you are satisfied not only with our products but also with the exchanges you had with our sales service. Looking forward to serving you. Dylan from Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

User icon
Acheteur Vérifié
purchased on 21/06/2023
Translated review
3 /5
★★★☆☆

Hello For the order, nothing to say. The shipping costs are a bit expensive.

User icon
Acheteur Vérifié
purchased on 05/06/2023
Translated review
Answer from Packeos
Hello, Thank you for your feedback. We are delighted that our ordering system meets your satisfaction. Regarding shipping costs, our low prices do not allow us to offer free shipping on our site. Shipping costs are calculated based on the weights shipped. These are the rates of our carriers which operate by weight brackets. I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

Going to pick up my package at a relay point when I paid for home delivery deeply annoys me and it is systematic with this delivery company... too bad

User icon
Acheteur Vérifié
purchased on 26/05/2023
Translated review
Answer from Packeos
Hello, During your last order you selected delivery to a pickup point. As a private individual, you cannot choose the home delivery option. I remain at your disposal to answer your questions. Looking forward to serving you, The Packeos customer service
3 /5
★★★☆☆

The products offered really suit me, unfortunately the shipping costs are exorbitant, which makes me hesitate with each new order I want to place.

User icon
Acheteur Vérifié
purchased on 30/04/2023
Translated review
Answer from Packeos
Hello, Our low prices do not allow us to offer free shipping. Delivery rates are set by our carriers. Our carriers operate by weight brackets, it is more interesting to order several items at the same time than to order them one by one. We remain at your disposal to answer your questions. Looking forward to serving you. Dylan from Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
3 /5
★★★☆☆

Shipping costs represent about 20% of the order and are added to the tax-exempt amount and also "benefit" from VAT. It's excessive! Too bad, because there are many choices and good products with very fast delivery.

User icon
Acheteur Vérifié
purchased on 27/04/2023
Translated review
Answer from Packeos
Hello, Our low prices do not allow us to offer free shipping. Delivery rates are set by our carriers. I invite you to make the same cart with our competitors, normally we will be cheaper even with shipping costs. We remain at your disposal to answer your questions.
3 /5
★★★☆☆

We should be able to keep a template list on your site so we don't have to reorder each product one by one? It's very long!!! And I can't add items to favorites.

User icon
Acheteur Vérifié
purchased on 01/03/2023
Translated review
3 /5
★★★☆☆

Quality products and fast delivery, however my package arrived at the relay point completely open and the box was ripped. Fortunately, nothing was missing but for the price of delivery, not serious ...

User icon
Acheteur Vérifié
purchased on 05/02/2023
Translated review
3 /5
★★★☆☆

Competitive prices but excessive shipping costs

User icon
Acheteur Vérifié
purchased on 29/01/2023
Translated review
2 /5
★★☆☆☆

Hello, during the last delivery 50% of the grouping bags are not sealed at the ends. Same for the sliced bread bags

User icon
Acheteur Vérifié
purchased on 06/01/2023
Translated review
Answer from Packeos
Hello, I am sorry that you had defective products. I am contacting you to resolve this issue. Looking forward to serving you, Dan from Packeos Customer Service « Quality Food Packaging at Discount Prices » 03 89 23 43 18
3 /5
★★★☆☆

Good products but shipping costs are overpriced... in these times, it's hard to understand such rates!

User icon
Acheteur Vérifié
purchased on 10/01/2023
Translated review
2 /5
★★☆☆☆

Does not meet the delivery deadlines set before Christmas, it is true that boxes for logs after Christmas are very useful, in short, very disappointed

User icon
Acheteur Vérifié
purchased on 15/12/2022
Translated review
Answer from Packeos
Hello, We are facing a major surplus of activities, and our preparation times are longer than usual. When you placed your order on 15/12, it was indicated several times during the carrier selection that we could no longer guarantee delivery before Christmas. Your order will indeed not be shipped before Christmas. Looking forward to serving you, Dan from the Packeos Customer Service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
2 /5
★★☆☆☆

You shouldn't be in a hurry, it's been a week since I ordered an item and the order is still being prepared.

User icon
Acheteur Vérifié
purchased on 12/12/2022
Translated review
Answer from Packeos
Hello, I apologize for the unusual delay in preparing the order. We are facing a major surge in activities, and our delivery times are longer than usual. That is why we indicated on our site that orders take longer to be shipped. Looking forward to serving you, Dan from Packeos Customer Service "Quality Food Packaging at Discount Prices"
3 /5
★★★☆☆

Navigation on the site is not very practical. Too many proposed products are unavailable.

User icon
Acheteur Vérifié
purchased on 01/12/2022
Translated review
3 /5
★★★☆☆

Products at interesting prices and delivery went smoothly. However, one of the products I ordered was no longer available and I was only informed of this once my order was validated and paid. Packeos will refund me (normally) but I would have liked to know that this product was missing BEFORE ordering (because maybe I wouldn't have ordered from them then).

User icon
Acheteur Vérifié
purchased on 16/11/2022
Translated review
3 /5
★★★☆☆

The product is of good quality but the transport remains to be seen, torn box and torn plastic protection bag. Too bad.

User icon
Acheteur Vérifié
purchased on 09/11/2022
Translated review
3 /5
★★★☆☆

This delivery was all in bulk, the boxes were shattered and the delivery was scheduled on the store's closing day so the packages were delayed and ended up damaged (sic the delivery person)

User icon
Acheteur Vérifié
purchased on 24/09/2022
Translated review
Answer from Packeos
Hello, Thank you for your feedback, we will contact the carrier so that they can correct the issue directly with the driver to prevent this from happening again. If any products are damaged, I invite you to get back to me by email so that I can find a solution! Do you have the possibility to send me one or two photos of the packages? Here is my email: [email protected] Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"
3 /5
★★★☆☆

The order was delivered in two parts. The second delivery was made to a nearby store without notifying me!

User icon
Acheteur Vérifié
purchased on 14/09/2022
Translated review
Answer from Packeos
Hello, Thank you for your feedback, we will pass the information to our carrier so that they are more vigilant in the future. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"