★★★★★
based on 3059 reviews published
Latest neutral customer reviews
DISAPPOINTED WITH THIS ORDER BECAUSE THE BAG IS SEALED IN THE MIDDLE AND NOT ON THE SIDE. SO AESTHETICALLY IT IS NOT NICE
The website, prices, and customer service are impeccable. Unfortunately, the delivery is catastrophic, our products were delivered in the middle of the street, not even on the sidewalk, really on the street. It's a shame that everything else is ruined by the delivery.
Many products have been out of stock for several months. Updating the stock would be a big plus to avoid unpleasant surprises at delivery.
Hello, unlike my first order where everything arrived intact, my second order arrived with a torn box. Two packs of discs, the packaging was torn and I found the discs loose in the box (torn at the bottom). It's a shame.
Just one small detail, I find the delivery fees a bit expensive.
The rating for the carrier: crushed and opened package!!!!!!
1) the delivery person did not ring the bell and stuffed the box into the mailbox, it got damaged. 2) the lids do not fit the jars I will not order from this site again
The package was very damaged!!!!
High shipping costs, especially on evaluated. At the order, the weight of the package indicated 5.5kg. DPD announces a package of 3kg. Correct product price and fast customer service.
Regarding the site, correct for product choice. For the choice of delivery location, the home delivery option is not easy to determine. I was offered a relay point that refused the package (Casino St Jean de Maurienne (73) then a second one that also refused. Intervention by email to have a home delivery. Delivery providers need to be reviewed.
Simple and clear site
The condition of some goods is borderline
The site lacks a lot of ergonomics, it's a shame
I was not informed of a stock shortage on a product that was missing from my package and billed nonetheless
Can you tell me which product you did not receive please? Normally, when a product is out of stock, we automatically indicate it on the delivery note and we send an email to inform you. I need to check why you were not notified.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices
Best regards,
Ludovic
As I say every time you ask me, the shipping costs are too high
We do our best to always offer the lowest prices possible on the internet. The shipping costs you see on the site are directly the rates from our carriers, that's what we pay afterwards.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Too bad the shipping costs are expensive
We have chosen to offer the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. The fees you see on the site are directly the rates from our carriers, we do not hide them in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
The cardboard packaging was not in a box but in an unprotected transparent bag. Some packaging was damaged.
Received the order with missing products and out of stock items while on the day ordered the items were in stock
We are doing our best to always offer our products on the site in large quantities, unfortunately with the current context, it is difficult for us to ensure constant stocks. Suppliers are lacking raw materials to send us these items.
We generally proceed with the refund of out-of-stock products within the week, otherwise, you can get back to us so that we can resend once we have the products in stock.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
I order from China, I have no fees (not even delivery) to pay. I live in the same department as the company and they charge me 15 euros for delivery. If I go to the company's headquarters, they charge me more than 2 euros in fees. Find the error!
As you can see on our site, we have chosen to offer the lowest possible prices for our products. The shipping costs you see on the site correspond to the rates of our carriers. Regarding the €2.40 fee for on-site pickup, we believe it is fair to apply it to cover the preparation cost.
Having items delivered is never free, no carrier works for free, we have simply chosen not to hide these shipping costs in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Hello, I wanted to inform you that with each order placed, I note the opening and closing hours of the store for the delivery person, and every time, he comes during our closing hours; on his receipt: the hours are never indicated. Can you pass this information to the delivery service so that our goods are finally delivered during our opening hours? This is very unpleasant every time!
This is indeed a bug that was fixed a few weeks ago, it should not happen anymore, you can set your delivery times at the moment you confirm the order in the small box provided. The carrier now receives all your instructions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Some items crushed and damaged in certain places
Thank you for your feedback, could you please send us one or more photos so that I can show them to the carrier?
It is important for us to report all the information to raise their awareness as much as possible.
Here is my email address:
[email protected]
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Deplorable delivery!!!
I am sorry that the delivery went wrong with our carrier. Can you tell me what the problem was? I will pass on the information to him so he can improve.
We do our best to always ensure the best possible service. That is why we need feedback from our customers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Often we cannot visualize your products
Very expensive fees, the cost price of the chosen product is no longer the same after tax and fees paid
We have chosen to offer the lowest possible prices for our products. That is why we cannot reduce the shipping fees. These fees you see on our site are calculated based on weight and delivery department. They are directly the rates of our carriers.
Regarding VAT, it is 20% and we cannot remove it.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
I am still waiting for the delivery,,,, the delivery company being very difficult and unavailable.. I finally decided to have to go to their depot to pick up the order,, and for that I should close my shop and make a 50 km round trip ,, it would have been easier to go buy the items in Marseille !!
Thank you for your feedback.
We will pass the information to the carrier, so that they can improve.
On our side, we will soon offer a new additional carrier, in order to better meet the needs of our customers, always at the lowest rates.
We look forward to serving you,
Packeos Customer Service
"Quality Food Packaging at Discount prices"
0389234318
A bit disappointed because I did receive the ordered catering trays except that the top tray of some lots are damaged and aesthetically it's not great! Let's hope next time will be better...
Thank you for your feedback, as specified in the product comment, do you have the possibility to send me one or two photos of the damaged products to my address [email protected]?
This will allow me to pass the information to the carrier so that they are more vigilant.
Thank you for your help.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
I received my order completely open regarding the gold discs. They were scattered everywhere in the box. Very disappointed. I have always been well served...
Could you send me one or two photos of the received product? Here is my email address: [email protected]. We try to pack fragile products as best as we can, but unfortunately, the bags may sometimes open.
We can arrange for a replacement.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Order not compliant and no response to 2 emails sent; very disappointed with this 2nd order from the site while the 1st had been very satisfactory and especially no response to the emails sent to customer service
we have just become aware of your email dated May 13 (yesterday at 6:43 PM).
However, we did not receive your 2 previous emails, not even in the spam folder.
For your information, our follow-up email is as follows: [email protected]
Can you give us the reference of the product you received?
Thank you for your trust,
Sébastien from Packeos customer service
Tel: 03 89 23 43 18
I received a few torn boxes.
thank you for taking the time to write this review.
Was the box of your delivery damaged?
If so, did you make a reservation on the carrier's slip?
For tracking the file, please send us photos of the products.
Thank you for your trust,
Vincent from the packeos customer service
Tel: 03 89 23 43 18
The quality is declining regarding the deliveries of our orders. Indeed, there are missing products that have been validated but are not present at delivery!
thank you for taking the time to leave a review.
Is this regarding your order from April?
For follow-up, I invite you to send us more information at our email address: [email protected]
Thank you for your trust
Sébastien from the packeos customer service
Phone: 03 89 23 43 18
I received half of my order with a manufacturing defect. All the boxes were poorly glued, so I had to unstick everything and use tape that doesn't look very nice
thank you for taking the time to leave a review.
This is the first time we have received negative feedback on this product, it is surely a batch issue.
For the follow-up of the case, do you have any photos to send us at our address: [email protected]
Thank you for your trust,
Sébastien from customer service.
Tel: 03 89 23 43 18
Online payment not taken into account no response to my voicemail after the call, fast shipping without commercial gesture
the return interface of our bank displayed an error on your order.
Following your message and after verification, we proceeded with the shipment of it.
Our customer service is available from 8:00 AM to 12:00 PM and from 1:15 PM to 5:00 PM from Monday to Thursday and from 8:00 AM to 12:00 PM on Friday via: phone, chat on the site, and by email.
Thank you for your trust,
Dimitri from customer service
Waiting for my package arrived late due to the carrier, the Packeos manager wished me good luck for receiving the package in the coming days?
Good quality product but no longer available. Problem to have a constant range
The quality-price ratio is great. The packaging products fit perfectly. But as always, the delivery goes wrong. This time our package arrived in bulk, exploded cartons, some completely unpacked, to be picked up in the truck.
Thank you for your feedback, we are now reporting all orders with a delivery issue directly to our sales manager at Kuehne Nagel so that he can find the cause of the defective deliveries himself.
If possible for you, I would appreciate one or two photos of the damaged products at my address [email protected].
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Be careful with product tracking... We should have regular availability.
I understand your point of view, please know that we are doing our best to always offer our products throughout the year on our site. The shortages of raw materials that suppliers have been experiencing for over a year now are delaying the deliveries of food packaging. There have not been enough cartons, plastics, or papers produced in recent months.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
15 days to get delivered. It's too long
The boxes always arrive in poor condition, especially the torn edges. Fortunately, so far it hasn't affected the contents. But it would be good to pay more attention to this
Good, only downside is the delivery is too expensive
Thank you for your trust, we have chosen to offer the prices of our products as low as possible right away. This means that we cannot reduce the shipping costs.
What you pay on the site is also what the carriers charge us.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Average