Reviews Packeos

Currently a big supply problem for certain references

I am usually satisfied, but here I feel like I have been misled, as I placed 2 separate orders a few days apart so it is normal that I was charged for 2 deliveries, but I was delivered in one go, so I find it dishonest to charge me for 2 deliveries when my 2 boxes of products were in the same delivery. It's a shame!

Shipping costs are way too expensive

Damaged, opened and wet cartons

In mid-December, I ordered transparent bags. Since the shipping costs are quite significant, I added soles for logs. Without even asking for my opinion, I received an email saying that my soles were shipped but that the bags (which I absolutely needed) would be refunded because they were out of stock. If I had received a little message beforehand about the availability of the bags, I would not have ordered. Anyway. I also add that once I sent a message to Pakeos, they indicated that it was an automatic email and that if I wanted, I could keep the remaining bags (which I did) but that the bags would not be available until January and even then. Strangely, the famous bags were shipped the next day. I was a bit angry but the Pakeos service reacted quickly anyway.

Information about the log box soles. It is mentioned that the soles are 1 cm shorter than the log boxes, however once received; The soles do not fit into the boxes! I had sent an email before placing the order, but I never received a response. Moreover, customer service should have seen for themselves that my order did not match.

Long delivery and the delivery person delivered to my neighbor without checking that it was the right place

The order went well. The site is clear. But upon receiving the delivery, it's another story... a torn and damp package, luckily the damage is minor. Too bad. Note for later to take care of deliveries.

Package arrived damaged, fortunately nothing was broken inside.

High shipping costs

The packaging box arrived very damaged. The boxes were not affected but we prefer to inform you for future orders.

Mandatory credit card payment to receive the order within a reasonable time frame is excessive

I ordered 10x25 boxes and received 9x25. Did not open the box upon delivery, no complaint. Best regards

I had always been satisfied, all my orders were delivered to my home, my last order was made at a relay point, the box was completely open and bags everywhere

Big problem during delivery. My package was supposedly presented at my home. I was supposedly absent but I was present because I work from home. Then it was noted as "pending" for a week. I had to call to be told that since they didn't have my phone number or any of my contact details my package was BLOCKED. I was delivered the next day but if I hadn't called it would still be at their warehouse. No issue with the merchandise itself but a big delivery problem.

Well-structured site. The products are not of top quality. Everything is relative of course...

Punctual

It's a pity that the delivery person left the delivery on the sidewalk, we have a service door through which it easily passes, otherwise well done for the speed! However, a question: why don't you have a salesperson to pick up orders, and free delivery, I would order at least 2 times a month! And my colleagues too

Catastrophic delivery and very damaged package

I placed an order as usual with delivery to a relay point! In the end, they tried to deliver to my old home so I was not delivered on time while I was urgently waiting for my order

I only give two stars, it's a shame I wrote to customer service to inform that my order was incomplete, without ever receiving a response.

Delivery in more than 4 days, package tracking poor.

Delivery much too long a week to be delivered instead of 48h as usual

Navigation needs improvement. Lack of filters for better sorting. Delivery price is mixed, very expensive and to be picked up at a relay point. However, considering the price, it is fast if you order before noon! Deadline respected.

The products are very good but the delivery rates are astronomical! We are regular customers and no loyalty discount is applied, which is a real shame.

Good value for money but it's a shame that it's no longer possible to pay with PayPal and difficult to get delivery to certain areas

It's a shame that we can't order more!!! Delivery too expensive!!!

The carrier made a mistake with the delivery address and we had to pick up the package from another merchant even though we were open....not serious on the part of the carrier when the address was clearly indicated on the package label. A reprimand.....

To start, the products seem to be of good quality (we'll see when used) the prices are interesting so I say don't hesitate on this point. However, for the delivery system when ordering several cartons, it's average. The site only allows the choice of the relay point and the relay points refuse them (too big apparently in my case). I wanted to order more cartons because the site module offers free shipping from a certain number, but then the site blocks if we go for free shipping (strange). I think that 1 carton causes no issues. So I use quite a few products, but if the delivery is faulty every time, I worry a bit. It's a shame because I find the products quite good so it would be nice to review the delivery solutions and offer free shipping when ordering around 200 or 300 euros of goods.

The box not very sturdy for the weight

Interesting price but excessive shipping costs Lack of choice

Everything went well. Shipping too expensive considering the weight.

Hello, very good site, orders received on time but it's a shame that not all sizes are sold!!

Product no issues with the products but big problems with the delivery carrier and delivery platform not taking into account the opening hours indicated at the time of order and twice by phone delivered with a 10-day delay

Lack of choice in 40cm 50cm 60cm log boxes after fast and clean delivery

I have been a customer for over 5 years, I find that no reference I used to order is missing which complicates my product management for my shop. When a product is missing, I have to find another supplier and it can be complicated. I would like to be sure that I can always order my usual products.

Navigation could be improved. Creating a PRO account is not intuitive.

It should be specified when ordering that products are missing, it would avoid waiting for delivery !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Very good regarding the order, however for the delivery, I am not sure that DPD is very recommendable, my package wandered for almost a week and after numerous calls from us, finally our order arrived, too bad

Positive points: fast delivery, correct price, good quality of products. Negative points: Apart from the basic packaging, little choice, navigation not practical for choosing quantities, product descriptions too brief.