The online store Padel Reference is recognized for its exceptional product quality, with many customers highlighting the performance and comfort of the rackets and sneakers purchased. The site is noted for its swift and careful shipping, often delivering items ahead of schedule, which adds to the overall positive shopping experience. Customers consistently mention the efficiency of the order process, noting that orders are easy to place and track throughout delivery.
Dear Victor, I am writing to follow up on my previous messages, as I have already responded to your email and contacted your support several times—both via email and through your website—without receiving any proper assistance or resolution. Due to the delivery issue caused by your carrier, I was unable to receive the parcel, and despite my attempts to communicate this, I received no effective help. I find this level of service highly disappointing. Given that the product was returned to your warehouse and I no longer wish to proceed with the order, I hereby request a full refund of the purchase amount. In accordance with Article 18 of Directive 2011/83/EU on consumer rights, I am granting you a 14-day deadline from the date of this email—until November 24, 2025—to process and return the full payment to the original payment method. Should this deadline pass without refund, I will have to consider further steps to enforce my consumer rights. Please confirm receipt of this message and provide written confirmation of the refund process. Kind regards, Shayan N.
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F
Farouk E.
Rating: 5 out of 5
following a purchase from 03/11/2025
Package received A good price
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D
Didier C.
Rating: 5 out of 5
following a purchase from 02/11/2025
Everything was perfect!!!
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Response from Padel Reference
Hello Didier,
Thank you for your feedback. Glad that everything was perfect.
The PadelReference team
A
Attilio L.
Rating: 1 out of 5
following a purchase from 01/11/2025
Ordered an Adidas METALBONE hrd 2025 paddle. If I hadn't asked when it would be shipped, I wouldn't have known that it was no longer available and they wanted to provide an Adidas metalbone 2025 paddle and a free shirt. I wrote several times that I was not interested asking for a refund of the first installment.
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Thomas S.
Rating: 5 out of 5
following a purchase from 02/11/2025
Order delivered quickly and with care.
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Response from Padel Reference
Hello Thomas,
Thank you for your feedback. Glad that the fast delivery and the care taken with the package satisfied you.
The PadelReference team
S
Sandrine S.
Rating: 5 out of 5
following a purchase from 01/11/2025
Compliant
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Response from Padel Reference
Hello Sandrine,
Thank you for your feedback. Glad that the order meets your expectations.
The PadelReference team
I
Ivan H.
Rating: 5 out of 5
following a purchase from 01/11/2025
-
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Luc C.
Rating: 5 out of 5
following a purchase from 01/11/2025
Effective and fast
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Response from Padel Reference
Hello Luc,
Thank you for your feedback. Glad that the efficiency and speed met your satisfaction.
The PadelReference team
F
Frederic B.
Rating: 5 out of 5
following a purchase from 31/10/2025
Fast delivery and careful packaging.
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Response from Padel Reference
Hello Frederic,
Thank you for your feedback. Glad that the fast delivery and careful packaging satisfied you.
The PadelReference team
C
Cedric R.
Rating: 5 out of 5
following a purchase from 30/10/2025
Nickel
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Response from Padel Reference
Hello Cedric,
Thank you for your feedback. Glad everything was great.
The PadelReference team
M
Mickael J.
Rating: 5 out of 5
following a purchase from 01/11/2025
Fast and efficient delivery, I highly recommend.
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Response from Padel Reference
Hello Mickael,
Thank you for your feedback. Glad that the fast delivery and efficiency fully satisfied you.
The PadelReference team
F
Fabio S.
Rating: 5 out of 5
following a purchase from 31/10/2025
Ok shipping and ordered material
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Christian W.
Rating: 5 out of 5
following a purchase from 31/10/2025
Fast delivery..... Great padel shoes, I recommend, very pleasant, super comfortable and responsive on the court. Thank you Chris
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Response from Padel Reference
Hello Christian,
Thank you for your feedback. Glad that the speed of delivery and the comfort of the shoes fully satisfied you on the field.
The PadelReference team
A
Afonso P.
Rating: 4 out of 5
following a purchase from 31/10/2025
Ok
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Response from Padel Reference
Hello Afonso,
Thank you for your feedback. Glad everything went well.
The PadelReference team
O
Olivier G.
Rating: 5 out of 5
following a purchase from 30/10/2025
Very well
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Response from Padel Reference
Hello Olivier,
Thank you for your feedback. Glad that everything satisfied you.
The PadelReference team
F
Faycel L.
Rating: 5 out of 5
following a purchase from 29/10/2025
Perfect and delivered quickly
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Response from Padel Reference
Hello Faycel,
Thank you for your feedback. Glad that everything was perfect and delivered quickly.
The PadelReference team
P
Pascal V.
Rating: 5 out of 5
following a purchase from 30/10/2025
Very good
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Response from Padel Reference
Hello Pascal,
Thank you for your feedback. Glad that everything satisfied you.
The PadelReference team
C
Cyril R.
Rating: 4 out of 5
following a purchase from 30/10/2025
A simple cover to protect the Tecnifibre racket would have deserved the 5th star.
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Response from Padel Reference
Hello Cyril,
Thank you for your feedback. Your comment is well noted and we will use it to improve our shipments.
The PadelReference team
A
Ašanin S.
Rating: 5 out of 5
following a purchase from 30/10/2025
Super all
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Response from Padel Reference
Hello Ašanin,
Thank you for your feedback. Glad that everything satisfied you.
The PadelReference team
R
Romain W.
Rating: 5 out of 5
following a purchase from 29/10/2025
Perfect
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Response from Padel Reference
Hello Romain,
Thank you for your feedback. Glad everything was perfect.
The PadelReference team
R
Ricky R.
Rating: 5 out of 5
following a purchase from 29/10/2025
Fast delivery!
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S
Sourrouille D.
Rating: 5 out of 5
following a purchase from 29/10/2025
Confirms the photos and quality
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Response from Padel Reference
Hello David,
Thank you for your feedback. Glad that the product meets the photos and the expected quality.
The PadelReference team
J
Jérôme D.
Rating: 5 out of 5
following a purchase from 29/10/2025
Completely satisfied with the delivery and my order
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Sasha D.
Rating: 5 out of 5
following a purchase from 28/10/2025
Perfect
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Response from Padel Reference
Hello Sasha,
Thank you for your feedback. Glad everything was perfect.
The PadelReference team
P
Paolo M.
Rating: 5 out of 5
following a purchase from 28/10/2025
Extremely serious and competent, excellent shopping experience!!!
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Response from Padel Reference
Hello Paolo,
Thank you for your feedback. Glad that your shopping experience fully satisfied you.
The PadelReference team
M
Marleen D.
Rating: 5 out of 5
following a purchase from 28/10/2025
Good fast delivery
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Pipieri P.
Rating: 5 out of 5
following a purchase from 28/10/2025
Top
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E
Elton lee F.
Rating: 5 out of 5
following a purchase from 26/10/2025
All happy with the service, thanks
S
Stéphane R.
Rating: 5 out of 5
following a purchase from 27/10/2025
Super racket with fast shipping thank you
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Response from Padel Reference
Hello Stephane,
Thank you for your feedback. Glad that the racket and the speed of delivery satisfied you.
The PadelReference team
S
Sven N.
Rating: 5 out of 5
following a purchase from 27/10/2025
Top delivery, top prices!
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Evan D.
Rating: 5 out of 5
following a purchase from 27/10/2025
Corresponds to the offer
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Response from Padel Reference
Hello Evan,
Thank you for your feedback. Glad that the order matches the offer.
The PadelReference team
B
Benoît L.
Rating: 5 out of 5
following a purchase from 27/10/2025
Excellent material, super fast delivery, thank you again
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Response from Padel Reference
Hello Benoît,
Thank you for your feedback and your positive response. We are delighted that the equipment and the speed of delivery have satisfied you.
The PadelReference team
S
Stephan M.
Rating: 5 out of 5
following a purchase from 27/10/2025
Top
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Response from Padel Reference
Hello Stephan,
Thank you for your feedback. We are glad that your experience was positive.
The PadelReference team
E
Evelyne L.
Rating: 5 out of 5
following a purchase from 27/10/2025
Very fast transport even in Corsica
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Response from Padel Reference
Hello Evelyne,
Thank you for your feedback and your positive response. We are delighted that the speed of delivery, including to Corsica, has satisfied you.
The PadelReference team
L
Lorenzo R.
Rating: 5 out of 5
following a purchase from 26/10/2025
Very pleasantly surprised by the speed and the price
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Response from Padel Reference
Hello Lorenzo,
Thank you for your feedback and your positive review. We are delighted that the speed and our prices pleasantly surprised you.
The PadelReference team
M
Mathieu C.
Rating: 5 out of 5
following a purchase from 26/10/2025
Very fast delivery!
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Response from Padel Reference
Hello,
Thank you for your feedback and positive review. We are glad that the delivery speed satisfied you.
The PadelReference team
P
Patrice T.
Rating: 5 out of 5
following a purchase from 26/10/2025
Hello, satisfied with my last order, where I was delivered quickly and it meets my needs. Not having had the opportunity to do so, I take this message to convey a remark of dissatisfaction regarding my previous order concerning two Bullpadel Vertex rackets. I was surprised and disappointed that these two rackets were delivered in bubble wrap and without a racket cover, unlike my equivalent order from one of your competitors last year. Remaining at your disposal, Best regards
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Response from Padel Reference
Hello,
Thank you for your feedback and detailed response. We are glad that your last order satisfied you and we understand your disappointment regarding the packaging of the Bullpadel Vertex rackets during your previous order. Your comment has been taken into account.
The PadelReference team
M
Mathieu P.
Rating: 5 out of 5
following a purchase from 26/10/2025
Very fast shipping and attractive price
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Response from Padel Reference
Hello,
Thank you for your feedback and positive response. We are delighted that the speed of delivery and our prices have satisfied you.
The PadelReference team
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Luís filipe A.
Rating: 5 out of 5
following a purchase from 26/10/2025
Thank you for your speed and the delivery of the racket.
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Response from Padel Reference
Hello,
Thank you for your feedback and positive review. We are delighted that the speed and delivery of the racket met your satisfaction.
The PadelReference team
S
Samuel R.
Rating: 5 out of 5
following a purchase from 26/10/2025
Order perfectly fulfilled and delivered quickly
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Response from Padel Reference
Hello Samuel,
Thank you for your feedback and positive response. We are delighted that your order met your satisfaction.
The PadelReference team
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