Customer reviews of Padel Reference

Fast delivery, product as described. Just one racket a bit damaged and I'm still waiting for a return...

Arrival time within the norm. But product arrived with obvious aesthetic damage

Not happy with the Delivery, paid 30,00 EU for Home Delivery after a week of waiting I was informed to go and pick it up.

The racket was marked from 350 to 360 g and arrived at 345 g.

Je vous ai déjà contacté concernant une erreur d'adresse sur ma commande. Vous n'avez pas pu m'aider et vous m'avez simplement dit d'attendre que la livraison échoue. Or, la livraison a échoué à cause de cette erreur d'adresse. Vous avez donc déposé le colis dans un point relais. Je vous rappelle que je ne suis pas à Paris et que personne ne pourra venir le récupérer. Merci de me renvoyer le colis à l'adresse du vendeur « Padel Reference » afin que je puisse la corriger et vous le retourner. Cela fait maintenant plus de 10 jours que j'attends et j'ai clairement indiqué dès le départ que l'adresse était erronée ! Je vous remercie de votre réactivité. Cordialement, Layale.

The weight is not what is stated on the package and since I asked for a lightweight racket I cannot be satisfied

Article arrived intact but package broken!

Sometimes you had to switch back to German because of the French language, that was annoying, otherwise everything was great

Delay between the order placement and receipt disappointing

Racket delivered in less than 24 hours and very well packaged! However, when you want to use the discount coupons in euros earned through the loyalty program, it's less interesting than the promo codes constantly given on the site... and since (of course) you can't combine the two...

They advertised a 2024 racket and I received a 2023 racket

Punctual and precise

Fast delivery and shovel just as expected.

Very good

Overall, it went well, except for the lack of a gift ball that was normally offered with the purchase of a box of heads balls.

Nothing to say, order received as expected.

Great site, affordable prices, wide selection of products, fast shipping

I clicked on Head coello pro pack 2026 and it arrived without a box.

The packaging was in very poor condition — the box was torn and crushed, and the racket had clearly been pressed by other boxes during transport. It didn’t have any visible damage, which is why I didn’t send it back to you. I will not shop with you again.

Quickly delivered, super product, package only slightly damaged (contents were fine), but probably more due to UPS. After 3 days in Germany.

The courier leaves the package with 2 Coello Pro 2026 at the door, package stolen, 20 emails written and always the same response that the signature of the courier PianoPo would be the proof that I would have picked it up. They are bandits, thieves who don't even consider it appropriate to contact UPS. Be careful…

I still haven't received the order... no real help from you either..

A top-notch site, almost perfect support!

Fast

So far no delivery of my order. The promised information regarding a new delivery is insufficient. I would not order here again.

The delivery was very fast, however, the return of an item from the order is very complicated and is done at one's own expense to France.

I played for 2 hours with the sneakers and I am injured under the ankle on both feet due to a manufacturing defect of the sneakers. Very protruding and painful stitching. I will send you photos.

Fast and compliant delivery

Satisfied

Excellent!!! Received within 48 hours!!!

Returns are charged ... It's a shame on an online site!

Padel racket purchased at a more advantageous price compared to other renowned sites...3 stars because it took 10 days for delivery. What a pity

No unfortunately stock issue I never received my order I am waiting for the refund. Thank you

Wide range of choice on equipment and rackets .. also great customer service that resolved a misunderstanding related to a promotion code in a short time .. the only negative note (but perhaps more related to the courier that handled the delivery and the fact that there was the weekend in between) is that the racket I ordered arrived a few days late compared to what was expected.

It took 10 days to arrive paying 15.99 for shipping to have it in a maximum of 72 hours

I specified the delivery to a parcel shop listed on the shop's website. However, the delivery could not be made there or at a replacement location, allegedly. Both notifications occurred simultaneously. Unfortunately, I only saw the bad reviews of Chronopost afterwards. Anyone who still works with such a service provider obviously has no interest in customers ever ordering from them again. I have rarely had worse experiences than with this order. Even one star is too much, unfortunately, there is no less! Never again!

Delivery delayed 2 times but the overall timeframe was reasonable and the product was in perfect condition

Hello I sent you a return request for an item that is too small I have not received any response

I did not receive any balls. Although I ordered some twice, I only received them once.