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H
Rating: 1 out of 5
I have not received any response to my declaration of withdrawal! I have written to Padel-Reference several times because I want to return an item!
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Customer reviews of Padel Reference
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 3 620 published reviews
Summary of reviews
The online store Padel Reference is recognized for its exceptional product quality, with many customers highlighting the performance and comfort of the rackets and sneakers purchased. The site is noted for its swift and careful shipping, often delivering items ahead of schedule, which adds to the overall positive shopping experience. Customers consistently mention the efficiency of the order process, noting that orders are easy to place and track throughout delivery.
Reviews 1, 2, 3 and 4 stars
Reset filtersV
Rating: 3 out of 5
Some delay in delivery.
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H
Rating: 3 out of 5
Delivery very long. Only possible via parcel service at no extra charge
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S
Rating: 1 out of 5
Wilson Pro Bela V2 2023 racquet that has kept its performance only a few matches. The racquet is not quality. It is really frustrating for a racquet at almost 200euros. I've asked for an exchange for another racket and I'm waiting for their reply. Very disappointed.
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Response from Padel Reference
Hello Steven,
Thank you for sharing your feedback with us and we are sorry to hear that you are not satisfied with your racquet. My colleague has emailed you back and, as stated in our terms of use, it is unfortunately not possible for us to make an exchange once the racquet has been used.
We remain at your disposal should you require advice on other snowshoe models. Thank you for your understanding.
Yours faithfully
The Padel Reference team
Thank you for sharing your feedback with us and we are sorry to hear that you are not satisfied with your racquet. My colleague has emailed you back and, as stated in our terms of use, it is unfortunately not possible for us to make an exchange once the racquet has been used.
We remain at your disposal should you require advice on other snowshoe models. Thank you for your understanding.
Yours faithfully
The Padel Reference team
C
Rating: 1 out of 5
I received my racket on time, but the grip ripped off when I removed the packaging, probably because it had been overheated. I sent an e-mail with photos and asking for a commercial gesture in the hope of getting a new grip, but there was no reply to my e-mail. After-sales service leaves a lot to be desired, I'm disappointed with the site.
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Response from Padel Reference
Hello Claire,
Thank you for contacting us.
We had a technical problem with our mailbox, so we didn't receive some emails. Could you please send us your complaint?
Best regards,
The Padel Reference team
Thank you for contacting us.
We had a technical problem with our mailbox, so we didn't receive some emails. Could you please send us your complaint?
Best regards,
The Padel Reference team
G
Rating: 1 out of 5
Very bad experience. Purchased for Christmas gifts arrived later. Useless assistance. Not even an apology...
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F
Rating: 3 out of 5
After a laborious start-up with the wrong racket received and a rough communication, I received the right racket on time. A few more adjustments and the site will be a reference...
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Response from Padel Reference
Hello,
Thank you for your feedback and patience! Your comments help us to improve and offer an ever better service.
Good luck on the courts!
The Padel Reference team
Thank you for your feedback and patience! Your comments help us to improve and offer an ever better service.
Good luck on the courts!
The Padel Reference team
S
Rating: 4 out of 5
Super
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B
Rating: 4 out of 5
Very good, I recommend
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O
Rating: 1 out of 5
I have not received my package yet
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L
Rating: 4 out of 5
No problem, everything went very smoothly.
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S
Rating: 4 out of 5
It's a shame we don't offer overgrips for the price of the snowshoe.
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N
Rating: 4 out of 5
FAST DELIVERY, SEE PRODUCT LENGTH
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A
Rating: 4 out of 5
EXCELLENT PRODUCT. REMOVING 1 STAR BECAUSE I PAID FOR 2 DAYS DELIVERY AND GOT THE ITEM IN 4 DAYS.
S
Rating: 2 out of 5
I had claim, but nobody contact me ... I wrote twice, from web-site and after via email.
H
Rating: 1 out of 5
I ordered a padel racket that I wanted to return. Unfortunately, I received no reply to my numerous return requests and in the end had to keep the racket. One star for the speed of shipment.
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M
Rating: 4 out of 5
Das Preis- / Leistungsverhältnis ist sehr gut und die Ware wurde auch tadellos geliefert. Einzig die Lieferzeit kann auf jeden Fall verbessert werden und die Kostenangabe für den Versand muss man richtig stellen. Es wird angegeben, dass der Versand kostenlos ist, wenn man aber nicht "Abgabestelle" auswählt kostet der Versand knapp 11,-- Euro.
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J
Rating: 4 out of 5
UPS was complicated
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H
Rating: 1 out of 5
I paid for express delivery between 24/48h and I didn't receive the parcel until after 72h, and on contacting the after-sales service I received no reply and I think the message wasn't even received by the after-sales service because of a computer bug on the site. Bad shopping experience
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Response from Padel Reference
Hello Oussama,
We apologize for the inconvenience.
My colleague has replied to your e-mail, so it's possible that his reply is in your spam folder.
Unfortunately, once the parcel has been picked up by the carrier, we cannot influence delivery times, which may be longer than expected.
We sincerely apologize for this inconvenience.
The Padel Reference team
We apologize for the inconvenience.
My colleague has replied to your e-mail, so it's possible that his reply is in your spam folder.
Unfortunately, once the parcel has been picked up by the carrier, we cannot influence delivery times, which may be longer than expected.
We sincerely apologize for this inconvenience.
The Padel Reference team
M
Rating: 2 out of 5
I have requested a return twice and to date have received nothing.
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Č
Rating: 1 out of 5
I made an order on 25 October and it is still not delivered.
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Response from Padel Reference
Hi Čović,
Could you write an email to our customer service with the reference number of your order, name and last name?
Here is the email address: [email protected]
Kind regards,
Padel Reference team
Could you write an email to our customer service with the reference number of your order, name and last name?
Here is the email address: [email protected]
Kind regards,
Padel Reference team
A
Rating: 1 out of 5
Racket received with a blow that I would like to keep because it is out of stock ... I am asked to send it back for expertise by the brand ...
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Response from Padel Reference
Hello Adrien,
Indeed, brands sometimes ask you to return damaged rackets. If they deem it to be a manufacturing defect, they will send you a new racquet as a replacement.
We apologize for this inconvenience.
Yours faithfully
The Padel Reference team
Indeed, brands sometimes ask you to return damaged rackets. If they deem it to be a manufacturing defect, they will send you a new racquet as a replacement.
We apologize for this inconvenience.
Yours faithfully
The Padel Reference team
V
Rating: 1 out of 5
Bad shipping very bad still waiting for my order. Its has already 10 days. Its the last time i m buying something from your company
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Response from Padel Reference
Hello Valantis,
Thank you for reaching out. We are sorry about the inconvenience.
I just checked with your tracking number, it says that they try to deliver the parcel today but you were not available.
Unfortunately once we send the package, we can't do anything about the delivery time and sometime it takes more time to arrive.
Can you write an email to our customer service with the reference number of your order, fist name and last name so they can look into the issue?
Here is the email address: [email protected]
Thank you for your understanding,
Kind regards,
Padel Reference Team
Thank you for reaching out. We are sorry about the inconvenience.
I just checked with your tracking number, it says that they try to deliver the parcel today but you were not available.
Unfortunately once we send the package, we can't do anything about the delivery time and sometime it takes more time to arrive.
Can you write an email to our customer service with the reference number of your order, fist name and last name so they can look into the issue?
Here is the email address: [email protected]
Thank you for your understanding,
Kind regards,
Padel Reference Team
J
Rating: 4 out of 5
Ok
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G
Rating: 1 out of 5
the racket is defective
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B
Rating: 1 out of 5
Empty parcel, waiting for news!...
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F
Rating: 1 out of 5
The pressure of the balls is bad
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M
Rating: 2 out of 5
I haven't received my package yet, it has been way slower than said in the website
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Response from Padel Reference
Hello Juan,
It says that your order has been delivered today.
Unfortunately, it can take longer for your order to arrive when the delivery company is very busy.
We wish you good luck on the courts!
Padel Reference's team
It says that your order has been delivered today.
Unfortunately, it can take longer for your order to arrive when the delivery company is very busy.
We wish you good luck on the courts!
Padel Reference's team
S
Rating: 4 out of 5
Perfect timing
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Response from Padel Reference
Hello Sophie,
We really appreciate your comment! Please come back to us if you need any assistance.
Have fun on the courts, and see you soon!
The Padel Reference team
We really appreciate your comment! Please come back to us if you need any assistance.
Have fun on the courts, and see you soon!
The Padel Reference team
G
Rating: 4 out of 5
.
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D
Rating: 2 out of 5
The racket is of mediocre quality, contrary to what I've read about it on your site.
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P
Rating: 4 out of 5
Satisfied
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P
Rating: 1 out of 5
Parcel not received yet
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Response from Padel Reference
Hello,
Can you send us an email at [email protected] with your name and order number so our customer service can take a look at the issue?
Thank you for your understanding.
Kind regards,
Padel Reference's team
Can you send us an email at [email protected] with your name and order number so our customer service can take a look at the issue?
Thank you for your understanding.
Kind regards,
Padel Reference's team
L
Rating: 1 out of 5
I did not receive my parcel
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S
Rating: 2 out of 5
Good customer service however very very bad delivery courier. GLS are a disaster
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J
Rating: 4 out of 5
Perfect
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J
Rating: 1 out of 5
I didn't receive any parcel !!!
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Response from Padel Reference
Hello Jérome,
The investigation with the carrier is ongoing and we are waiting to hear from them.
We apologize for the inconvenience.
Yours faithfully
The Padel Reference team
The investigation with the carrier is ongoing and we are waiting to hear from them.
We apologize for the inconvenience.
Yours faithfully
The Padel Reference team
E
Rating: 1 out of 5
Order placed and paid for but the snowshoe was out of stock. I received two emails in a row telling me that the snowshoe was out of stock and then one telling me that my parcel had been dispatched... nothing to understand. I was reimbursed but I didn't get the gift in time for my partner's 30th birthday. Too bad...
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F
Rating: 4 out of 5
Top
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K
Rating: 3 out of 5
The packaging was very weak. The parcel was damaged, which caused a delay. but in the end i received the same damaged parcel. parcels should be better packed. visually, everything went well with the racket, i hope there won't be any surprises in the future. the manager was in contact, thank you.
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