Padel Reference delivers extremely fast and reliable service with rapid delivery times and well-packaged orders that arrive as described. Customers highlight careful packaging, accurate product descriptions, and a smooth, user-friendly site experience that makes ordering easy and efficient. The store shows strong reliability and responsiveness, with quick communications and solutions when items are temporarily unavailable, earning repeated trust and high recommendations. Prices are competitive and the product range includes rackets that satisfy buyers as they move to higher-performance options.
Racket received with a blow that I would like to keep because it is out of stock ... I am asked to send it back for expertise by the brand ...
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Response from Padel Reference
Hello Adrien,
Indeed, brands sometimes ask you to return damaged rackets. If they deem it to be a manufacturing defect, they will send you a new racquet as a replacement.
We apologize for this inconvenience.
Yours faithfully
The Padel Reference team
V
Valantis G.
Rating: 1 out of 5
following a purchase from 17/10/2024
Bad shipping very bad still waiting for my order. Its has already 10 days. Its the last time i m buying something from your company
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Response from Padel Reference
Hello Valantis,
Thank you for reaching out. We are sorry about the inconvenience.
I just checked with your tracking number, it says that they try to deliver the parcel today but you were not available.
Unfortunately once we send the package, we can't do anything about the delivery time and sometime it takes more time to arrive.
Can you write an email to our customer service with the reference number of your order, fist name and last name so they can look into the issue?
Here is the email address: [email protected]
Thank you for your understanding,
Kind regards,
Padel Reference Team
J
Julien T.
Rating: 4 out of 5
following a purchase from 12/10/2024
Ok
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G
Gavagnin S.
Rating: 1 out of 5
following a purchase from 10/10/2024
the racket is defective
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Bruno C.
Rating: 1 out of 5
following a purchase from 08/10/2024
Empty parcel, waiting for news!...
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F
Fredy E.
Rating: 1 out of 5
following a purchase from 03/10/2024
The pressure of the balls is bad
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M
Martinez J.
Rating: 2 out of 5
following a purchase from 03/10/2024
I haven't received my package yet, it has been way slower than said in the website
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Response from Padel Reference
Hello Juan,
It says that your order has been delivered today.
Unfortunately, it can take longer for your order to arrive when the delivery company is very busy.
We wish you good luck on the courts!
Padel Reference's team
S
Sophie S.
Rating: 4 out of 5
following a purchase from 26/09/2024
Perfect timing
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Response from Padel Reference
Hello Sophie,
We really appreciate your comment! Please come back to us if you need any assistance.
Have fun on the courts, and see you soon!
The Padel Reference team
G
Girolamo L.
Rating: 4 out of 5
following a purchase from 24/09/2024
.
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Delfosse S.
Rating: 2 out of 5
following a purchase from 13/09/2024
The racket is of mediocre quality, contrary to what I've read about it on your site.
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Pierre S.
Rating: 4 out of 5
following a purchase from 16/09/2024
Satisfied
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P
Penza R.
Rating: 1 out of 5
following a purchase from 10/09/2024
Parcel not received yet
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Response from Padel Reference
Hello,
Can you send us an email at [email protected] with your name and order number so our customer service can take a look at the issue?
Thank you for your understanding.
Kind regards,
Padel Reference's team
L
Laurent F.
Rating: 1 out of 5
following a purchase from 14/09/2024
I did not receive my parcel
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Stefano S.
Rating: 2 out of 5
following a purchase from 02/09/2024
Good customer service however very very bad delivery courier. GLS are a disaster
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Jonathan T.
Rating: 4 out of 5
following a purchase from 02/09/2024
Perfect
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Jerome C.
Rating: 1 out of 5
following a purchase from 02/09/2024
I didn't receive any parcel !!!
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Response from Padel Reference
Hello Jérome,
The investigation with the carrier is ongoing and we are waiting to hear from them.
We apologize for the inconvenience.
Yours faithfully
The Padel Reference team
E
Elodie D.
Rating: 1 out of 5
following a purchase from 29/08/2024
Order placed and paid for but the snowshoe was out of stock. I received two emails in a row telling me that the snowshoe was out of stock and then one telling me that my parcel had been dispatched... nothing to understand. I was reimbursed but I didn't get the gift in time for my partner's 30th birthday. Too bad...
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F
Florent S.
Rating: 4 out of 5
following a purchase from 18/08/2024
Top
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Kostya P.
Rating: 3 out of 5
following a purchase from 12/08/2024
The packaging was very weak. The parcel was damaged, which caused a delay. but in the end i received the same damaged parcel. parcels should be better packed. visually, everything went well with the racket, i hope there won't be any surprises in the future. the manager was in contact, thank you.
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Alexandre D.
Rating: 1 out of 5
following a purchase from 07/08/2024
I didn't receive my order after more than 10 days, even though the website said I'd receive it in 2-3 days. I was therefore unable to play my tournament with my racket.
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D
Demos D.
Rating: 1 out of 5
following a purchase from 05/08/2024
Not the racket I ordered
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Jean François M.
Rating: 1 out of 5
following a purchase from 28/07/2024
My racket has defects. Sincerely
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D
Dieu J.
Rating: 1 out of 5
following a purchase from 27/07/2024
I ordered a pro staff v2 racket and received a pro staff tour. I only noticed it after I had unpacked the racket and put the overgrip on. Lack of professionalism
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Jonathan L.
Rating: 1 out of 5
Order never received And after 2 messages sent, no response.
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Cédric P.
Rating: 3 out of 5
Good price but no response from customer service on my request
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Cédric P.
Rating: 3 out of 5
Good price but no response from customer service on my request
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Emilie M.
Rating: 4 out of 5
Received quickly and in very good condition.
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Response from Padel Reference
Hello Emilie, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
E
Emilie M.
Rating: 4 out of 5
Received quickly and in very good condition.
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Response from Padel Reference
Hello Emilie, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
C
Christophe B.
Rating: 3 out of 5
Change delivery partner - Mondial Relais is very uncertain about delivery times.
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Response from Padel Reference
Hello Christophe,
Thank you very much for your feedback. We are sorry to hear that your experience with Mondial Relais did not live up to your expectations in terms of delivery time. Your satisfaction is our top priority, and we take all feedback about our partners very seriously. We will do our best to ensure that such irregularities do not occur in the future. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts! The Padel Reference team
M
Michael L.
Rating: 3 out of 5
Time-consuming delivery, especially within 10km of the chosen location
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Hubert S.
Rating: 4 out of 5
Fast delivery, item conforms. No worries
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Response from Padel Reference
Hello Hubert, Thank you very much for your positive feedback! Customer satisfaction is our top priority, and we are delighted that you had a positive experience with us. Please don't hesitate to contact us if you have any further questions or if we can help you in any other way. Good luck on the courts! The Padel Reference team
H
Hubert S.
Rating: 4 out of 5
Fast delivery, item conforms. No worries
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Response from Padel Reference
Hello Hubert, Thank you very much for your positive feedback! Customer satisfaction is our top priority, and we are delighted that you had a positive experience with us. Please don't hesitate to contact us if you have any further questions or if we can help you in any other way. Good luck on the courts! The Padel Reference team
P
Paul T.
Rating: 4 out of 5
Order compliant Needs improvement: stop using GLS, which does not deliver packages on time and claims to come to you but does not.
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Response from Padel Reference
Hello Paul, Thank you for taking the time to leave us a comment. We're sorry to hear that your order arrived late. Unfortunately, once the parcel has been delivered to the carrier, we no longer have control over it. We hope you are satisfied with your order. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts, The Padel Reference Team
P
Paul T.
Rating: 4 out of 5
Order compliant Needs improvement: stop using GLS, which does not deliver packages on time and claims to come to you but does not.
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Response from Padel Reference
Hello Paul, Thank you for taking the time to leave us a comment. We're sorry to hear that your order arrived late. Unfortunately, once the parcel has been delivered to the carrier, we no longer have control over it. We hope you are satisfied with your order. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts, The Padel Reference Team
C
Christophe D.
Rating: 4 out of 5
Fast delivery, as requested, only a minor disappointment as no grip or overgrip accessories were added.
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Response from Padel Reference
Hello Christophe, Thank you for taking the time to leave a comment! We've taken into account your comment about the lack of accessories and apologize for this small disappointment. Good luck on the courts! The Padel Reference team
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