Customer reviews of Padel Reference

Hello, I had to order by phone

Order placed with a discount code. The order is being prepared, 3 days later an email received to tell me that the racket is no longer in stock...

Site spec different than real specification

Product ordered and paid for to receive 1 day later a message to inform me that two of these Products were not available. ON TOP!!!

Ordered on Friday with 24h delivery. Received the package on Tuesday. Moreover, I did not receive a gift even though it's my birthday month.

The order was mainly composed of ball tubes. And 2 out of 3 tubes were depressurized, which means that the quality control during shipping was sloppy or deliberately omitted. This is my 3rd order on this site and already the 2nd with quality issues.

I have ordered Order number : ZJOKEVQYF6, I ordered bullpadel orange grip x2 pieces, but I got only 1 piece.

Good prices, fast delivery but returning is too difficult for me. It would be much easier if you could indicate which products you want to return in your order and that an automatic return form is created. This will prevent me from ordering again in the future.

I bought a brand new bat that was poorly made. My support request was NOT responded to. Bad service!

Shipping occurred much too late. No feedback via email and no information about the return shipping.

Slow delivery

No free return shipping is really outdated! 20m from your office is a mondial relay point but you don't make an effort to offer it as an option to customers while it is a €15 price difference since you are in France! Very poor service!

I haven't received any feedback regarding my complaint

Not accommodating at all.

Racket with something moving inside the handle. 230€ it should be perfect.

Ordered NOX racket, received BABOLAT racket. They tell me they made a mistake and that the only solution was to reorder the item… Item reordered 5 days ago and still has not been shipped. Maybe they didn't have it, they tried to send something else!lswrieta 0

Everything perfect, punctual and precise. The only downside was that I paid 5 euros for an intermediate paddle and it arrived with maximum weight…

I did not receive my ordered racket. I received a Bullpadel instead.

Package delivered in a deplorable state

Response from support still decent.

Broken racket after an exact match

After-sales service is not okay, return costs 20€ from Belgium while the order was not okay

I did not receive the entirety of my order, I ordered 30 packs of balls and only received 17 while I paid for 30 packs of balls

Shipping time was longer than stated, and I don't know if this weight program really found a city, or if I was still sent a paddle racket that could first be grabbed from stock...

The paddle arrived well, but it took 1 week when I put 24 hours. Paying extra for a shipping service that is not fulfilled is not acceptable.

Received in perfect condition. Unfortunately, it took a while and the specified depot for pickup was not the right one, so I had to drive to another one. However, I received a response to my inquiries every time, and therefore I am very satisfied overall.

Impossible to make returns, you have to ship back to France at your own expense and organize the shipment yourself. Basically, a return costs you 50 euros. Unfeasible

Arrival time within the norm. But product arrived with obvious aesthetic damage

Not happy with the Delivery, paid 30,00 EU for Home Delivery after a week of waiting I was informed to go and pick it up.

The racket was marked from 350 to 360 g and arrived at 345 g.

Je vous ai déjà contacté concernant une erreur d'adresse sur ma commande. Vous n'avez pas pu m'aider et vous m'avez simplement dit d'attendre que la livraison échoue. Or, la livraison a échoué à cause de cette erreur d'adresse. Vous avez donc déposé le colis dans un point relais. Je vous rappelle que je ne suis pas à Paris et que personne ne pourra venir le récupérer. Merci de me renvoyer le colis à l'adresse du vendeur « Padel Reference » afin que je puisse la corriger et vous le retourner. Cela fait maintenant plus de 10 jours que j'attends et j'ai clairement indiqué dès le départ que l'adresse était erronée ! Je vous remercie de votre réactivité. Cordialement, Layale.

The weight is not what is stated on the package and since I asked for a lightweight racket I cannot be satisfied

They advertised a 2024 racket and I received a 2023 racket

I clicked on Head coello pro pack 2026 and it arrived without a box.

The packaging was in very poor condition — the box was torn and crushed, and the racket had clearly been pressed by other boxes during transport. It didn’t have any visible damage, which is why I didn’t send it back to you. I will not shop with you again.

The courier leaves the package with 2 Coello Pro 2026 at the door, package stolen, 20 emails written and always the same response that the signature of the courier PianoPo would be the proof that I would have picked it up. They are bandits, thieves who don't even consider it appropriate to contact UPS. Be careful…

I still haven't received the order... no real help from you either..

So far no delivery of my order. The promised information regarding a new delivery is insufficient. I would not order here again.

The delivery was very fast, however, the return of an item from the order is very complicated and is done at one's own expense to France.