Customer reviews of Padel Reference

I played for 2 hours with the sneakers and I am injured under the ankle on both feet due to a manufacturing defect of the sneakers. Very protruding and painful stitching. I will send you photos.

Returns are charged ... It's a shame on an online site!

Padel racket purchased at a more advantageous price compared to other renowned sites...3 stars because it took 10 days for delivery. What a pity

No unfortunately stock issue I never received my order I am waiting for the refund. Thank you

It took 10 days to arrive paying 15.99 for shipping to have it in a maximum of 72 hours

I specified the delivery to a parcel shop listed on the shop's website. However, the delivery could not be made there or at a replacement location, allegedly. Both notifications occurred simultaneously. Unfortunately, I only saw the bad reviews of Chronopost afterwards. Anyone who still works with such a service provider obviously has no interest in customers ever ordering from them again. I have rarely had worse experiences than with this order. Even one star is too much, unfortunately, there is no less! Never again!

Hello I sent you a return request for an item that is too small I have not received any response

I did not receive any balls. Although I ordered some twice, I only received them once.

Racket not arrived and customer service not responding to emails! If I do not receive clear information by today, I will open a complaint on PayPal.

Order did not arrive within 48 hours despite paying for express delivery. Goods were also not delivered to the address, but to a package shop.

I could not pick up the delivery at the pickup station because I did not receive a QR code.

Unfortunately, my package has not arrived yet, hassle with the supplier. What a shame, because otherwise I am not dissatisfied.

No delivery is made! Ordered and then was told sold out

The articles are great and the quality is top-notch, but to improve, I think it's important to include the dimensions of the clothing because, for my part, they all fit smaller than I imagined.

I have not received my bat for over 2 weeks

Delivery not arrived

They sent me the wrong rocket. For a week now, they've been texting me every day at 4pm saying they sent me a label to return it. Yeah, but there's no label. And I text them that there's no label, and the next day they text me again that they sent it to me.

If the size is not right, you have to pay for shipping costs yourself.

I paid for lighter racket, and my friend did the same thing last week with metalbone. He got a paper with average weight and his racket is ligther then median. In my case, you just measured my racket and it is 365g, and that is heavier than average, which you didnt even measure. I am not happy with this order, and I had great experience with you before, and told my friends about you.

Dear Victor, I am writing to follow up on my previous messages, as I have already responded to your email and contacted your support several times—both via email and through your website—without receiving any proper assistance or resolution. Due to the delivery issue caused by your carrier, I was unable to receive the parcel, and despite my attempts to communicate this, I received no effective help. I find this level of service highly disappointing. Given that the product was returned to your warehouse and I no longer wish to proceed with the order, I hereby request a full refund of the purchase amount. In accordance with Article 18 of Directive 2011/83/EU on consumer rights, I am granting you a 14-day deadline from the date of this email—until November 24, 2025—to process and return the full payment to the original payment method. Should this deadline pass without refund, I will have to consider further steps to enforce my consumer rights. Please confirm receipt of this message and provide written confirmation of the refund process. Kind regards, Shayan N.

Ordered an Adidas METALBONE hrd 2025 paddle. If I hadn't asked when it would be shipped, I wouldn't have known that it was no longer available and they wanted to provide an Adidas metalbone 2025 paddle and a free shirt. I wrote several times that I was not interested asking for a refund of the first installment.

I ordered the Adidas crazyquick boost and they sent me a different, much cheaper model. I asked to return the shoes and send me the correct model, but after almost 2 weeks of waiting, they do not respond. Terrible experience. Scandalous and poor customer service.

Processing good - but the bat is not flawless

no easy return option

Very effective and courteous post-purchase assistance, but my order did not arrive for unclear reasons.

I have received the paddle rackets from Nox, but the processing of the surface specifications was not done cleanly. Of the 100 rackets delivered, which I ordered due to a discount, one has visible defects. I find that unfair.

not arrived

I purchased a racket from this store. The shipping was smooth and without any issues. Unfortunately, the racket cracked after the very first game, and I also noticed that its weight was unusually high—419 g, which is much more than expected. When I reported these problems, customer support informed me that they were waiting for a response from the manufacturer regarding the crack. However, for the weight issue, I was initially told it was impossible. After I provided video proof, I stopped receiving replies. I have not received any information about whether this matter is being investigated or if any process has been started. It has now been almost two months without any update or proposed solution. In my opinion, when a product is defective, the seller should resolve the issue directly with the customer and then follow up with the manufacturer afterward.

I have not received my package

It's been almost two weeks and I'm still waiting for my order to be delivered.

Simply shameful, after 2 weeks there is no trace of my order and moreover my requests are completely ignored

The weight on the racket is not the same as on the site

I ordered the package that never arrived. For a birthday.. highly discouraged

Unfortunately, I cannot give a positive judgment because the delivery service is terrible.

Racket was damaged, I am still waiting for answer on refund

Unfortunately, I received the heavier racket instead of the lighter one. However, they responded immediately and gave me a discount.

I did not receive the order

Shipping not very fast, I keep receiving emails in French, I didn't know what number to give to the shopkeeper to pick up the package (stationery Cartomatto).

The order arrived too late. It took more than a week. UPS was not the carrier, the appointment was postponed several times.

I need to send back parts of my delivery but I am not getting any feedback on how to start this process.