Customer reviews of Padel Reference

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Satisfied

Excellent!!! Received within 48 hours!!!

Returns are charged ... It's a shame on an online site!

No unfortunately stock issue I never received my order I am waiting for the refund. Thank you

Wide range of choice on equipment and rackets .. also great customer service that resolved a misunderstanding related to a promotion code in a short time .. the only negative note (but perhaps more related to the courier that handled the delivery and the fact that there was the weekend in between) is that the racket I ordered arrived a few days late compared to what was expected.

I specified the delivery to a parcel shop listed on the shop's website. However, the delivery could not be made there or at a replacement location, allegedly. Both notifications occurred simultaneously. Unfortunately, I only saw the bad reviews of Chronopost afterwards. Anyone who still works with such a service provider obviously has no interest in customers ever ordering from them again. I have rarely had worse experiences than with this order. Even one star is too much, unfortunately, there is no less! Never again!

Delivery delayed 2 times but the overall timeframe was reasonable and the product was in perfect condition

Hello I sent you a return request for an item that is too small I have not received any response

Ordering and paying on the website was just good as it needs to be, but the shipping with DPD was a mess. The offered pick up point was no longer available, the package was send to a pick up point, but nobody told me so, and just cause I call the customer service they told me so, when I arrived to the pick point the person wasn't able to identify the package, because the track numbers were mismatched. Finally after looking at all the boxes, we founded a box with my name, overall a very poor shipping experience

Racket not arrived and customer service not responding to emails! If I do not receive clear information by today, I will open a complaint on PayPal.

Fast and compliant delivery. I would have appreciated a free overgrip with the racket :p

Order did not arrive within 48 hours despite paying for express delivery. Goods were also not delivered to the address, but to a package shop.

I could not pick up the delivery at the pickup station because I did not receive a QR code.

Very good site but the racket does not suit me

Unfortunately, my package has not arrived yet, hassle with the supplier. What a shame, because otherwise I am not dissatisfied.

One item more in stock, one more week in the delivery time, but a towel offered as a goodwill gesture.

everything was okay

No delivery is made! Ordered and then was told sold out

Order placed easily as the site is well organized, fast shipping but I believe the packaging is too delicate, I bought a racket and the box arrived broken, I hope the product hasn't been damaged, I add that it would be appropriate to better protect the racket because it moves too much inside the box. Good assistance, I quickly resolved a small misunderstanding. Recommended seller.

I have not received my bat for over 2 weeks

Very well and on time

Delivery not arrived

They sent me the wrong rocket. For a week now, they've been texting me every day at 4pm saying they sent me a label to return it. Yeah, but there's no label. And I text them that there's no label, and the next day they text me again that they sent it to me.

Fast processing and shipping of the order.

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If the size is not right, you have to pay for shipping costs yourself.

I paid for lighter racket, and my friend did the same thing last week with metalbone. He got a paper with average weight and his racket is ligther then median. In my case, you just measured my racket and it is 365g, and that is heavier than average, which you didnt even measure. I am not happy with this order, and I had great experience with you before, and told my friends about you.

Nothing to say, fast delivery. Everything is clean.

Goods delivered on time, intact, good price. I was not very convinced by the explanation given regarding the arrival of the Wilson racket without its own box, claiming that Wilson does not provide them, since I have seen them elsewhere (pack + tube of balls). I therefore give 4 stars because in the end I have the requested products even if with this which in my opinion is a shortcoming.

Arrangent

Dear Victor, I am writing to follow up on my previous messages, as I have already responded to your email and contacted your support several times—both via email and through your website—without receiving any proper assistance or resolution. Due to the delivery issue caused by your carrier, I was unable to receive the parcel, and despite my attempts to communicate this, I received no effective help. I find this level of service highly disappointing. Given that the product was returned to your warehouse and I no longer wish to proceed with the order, I hereby request a full refund of the purchase amount. In accordance with Article 18 of Directive 2011/83/EU on consumer rights, I am granting you a 14-day deadline from the date of this email—until November 24, 2025—to process and return the full payment to the original payment method. Should this deadline pass without refund, I will have to consider further steps to enforce my consumer rights. Please confirm receipt of this message and provide written confirmation of the refund process. Kind regards, Shayan N.

Ordered an Adidas METALBONE hrd 2025 paddle. If I hadn't asked when it would be shipped, I wouldn't have known that it was no longer available and they wanted to provide an Adidas metalbone 2025 paddle and a free shirt. I wrote several times that I was not interested asking for a refund of the first installment.

Ok

A simple cover to protect the Tecnifibre racket would have deserved the 5th star.

2 of the items seems perfect, specially the racket, but one of the grips package seemed to be exposed to the sun for a long time, it didn't seem to be in perfect condition

Delivery is fast. The rackets are good. But the bag I ordered has a problem: the shoe compartment does not open.

I ordered the Adidas crazyquick boost and they sent me a different, much cheaper model. I asked to return the shoes and send me the correct model, but after almost 2 weeks of waiting, they do not respond. Terrible experience. Scandalous and poor customer service.

Ras

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