The online store Padel Reference is recognized for its exceptional product quality, with many customers highlighting the performance and comfort of the rackets and sneakers purchased. The site is noted for its swift and careful shipping, often delivering items ahead of schedule, which adds to the overall positive shopping experience. Customers consistently mention the efficiency of the order process, noting that orders are easy to place and track throughout delivery.
The investigation with the carrier is ongoing and we are waiting to hear from them.
We apologize for the inconvenience.
Yours faithfully
The Padel Reference team
E
Elodie D.
Rating: 1 out of 5
following a purchase from 29/08/2024
Order placed and paid for but the snowshoe was out of stock. I received two emails in a row telling me that the snowshoe was out of stock and then one telling me that my parcel had been dispatched... nothing to understand. I was reimbursed but I didn't get the gift in time for my partner's 30th birthday. Too bad...
Translated reviews
F
Florent S.
Rating: 4 out of 5
following a purchase from 18/08/2024
Top
Translated reviews
A
Alexandre D.
Rating: 1 out of 5
following a purchase from 07/08/2024
I didn't receive my order after more than 10 days, even though the website said I'd receive it in 2-3 days. I was therefore unable to play my tournament with my racket.
Translated reviews
D
Demos D.
Rating: 1 out of 5
following a purchase from 05/08/2024
Not the racket I ordered
Translated reviews
J
Jean françois M.
Rating: 1 out of 5
following a purchase from 28/07/2024
My racket has defects. Sincerely
Translated reviews
D
Dieu J.
Rating: 1 out of 5
following a purchase from 27/07/2024
I ordered a pro staff v2 racket and received a pro staff tour. I only noticed it after I had unpacked the racket and put the overgrip on. Lack of professionalism
Translated reviews
J
Jonathan L.
Rating: 1 out of 5
Order never received And after 2 messages sent, no response.
Translated reviews
R
Raphael K.
Rating: 4 out of 5
-
Translated reviews
Response from Padel Reference
Hello Raphael, Thank you for taking the time to leave us a review. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
R
Raphael K.
Rating: 4 out of 5
Translated reviews
Response from Padel Reference
Hello Raphael, Thank you for taking the time to leave us a review. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
J
JEROME F.
Rating: 4 out of 5
-
Translated reviews
J
JEROME F.
Rating: 4 out of 5
Translated reviews
J
JEROME F.
Rating: 4 out of 5
-
Translated reviews
Response from Padel Reference
Hello Jérôme, Thank you for taking the time to give us a review. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
J
JEROME F.
Rating: 4 out of 5
Translated reviews
Response from Padel Reference
Hello Jérôme, Thank you for taking the time to give us a review. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
E
Emilie M.
Rating: 4 out of 5
Received quickly and in very good condition.
Translated reviews
Response from Padel Reference
Hello Emilie, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
E
Emilie M.
Rating: 4 out of 5
Received quickly and in very good condition.
Translated reviews
Response from Padel Reference
Hello Emilie, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
S
Stephane A.
Rating: 4 out of 5
-
Translated reviews
Response from Padel Reference
Hi Stephane, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
S
Stephane A.
Rating: 4 out of 5
Translated reviews
Response from Padel Reference
Hello Stephane, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
S
Stephane A.
Rating: 4 out of 5
-
Translated reviews
Response from Padel Reference
Hello Stephane, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
S
Stephane A.
Rating: 4 out of 5
Translated reviews
Response from Padel Reference
Hello Stephane, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
H
Hubert S.
Rating: 4 out of 5
Fast delivery, item conforms. No worries
Translated reviews
Response from Padel Reference
Hello Hubert, Thank you very much for your positive feedback! Customer satisfaction is our top priority, and we are delighted that you had a positive experience with us. Please don't hesitate to contact us if you have any further questions or if we can help you in any other way. Good luck on the courts! The Padel Reference team
H
Hubert S.
Rating: 4 out of 5
Fast delivery, item conforms. No worries
Translated reviews
Response from Padel Reference
Hello Hubert, Thank you very much for your positive feedback! Customer satisfaction is our top priority, and we are delighted that you had a positive experience with us. Please don't hesitate to contact us if you have any further questions or if we can help you in any other way. Good luck on the courts! The Padel Reference team
P
Paul T.
Rating: 4 out of 5
Order compliant Needs improvement: stop using GLS, which does not deliver packages on time and claims to come to you but does not.
Translated reviews
Response from Padel Reference
Hello Paul, Thank you for taking the time to leave us a comment. We're sorry to hear that your order arrived late. Unfortunately, once the parcel has been delivered to the carrier, we no longer have control over it. We hope you are satisfied with your order. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts, The Padel Reference Team
P
Paul T.
Rating: 4 out of 5
Order compliant Needs improvement: stop using GLS, which does not deliver packages on time and claims to come to you but does not.
Translated reviews
Response from Padel Reference
Hello Paul, Thank you for taking the time to leave us a comment. We're sorry to hear that your order arrived late. Unfortunately, once the parcel has been delivered to the carrier, we no longer have control over it. We hope you are satisfied with your order. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts, The Padel Reference Team
C
CHRISTOPHE D.
Rating: 4 out of 5
Fast delivery, as requested, only a minor disappointment as no grip or overgrip accessories were added.
Translated reviews
Response from Padel Reference
Hello Christophe, Thank you for taking the time to leave a comment! We've taken into account your comment about the lack of accessories and apologize for this small disappointment. Good luck on the courts! The Padel Reference team
C
CHRISTOPHE D.
Rating: 4 out of 5
Fast delivery, as requested, only a minor disappointment as no grip or overgrip accessories were added.
Translated reviews
Response from Padel Reference
Hello Christophe, Thank you for taking the time to leave a comment! We've taken into account your comment about the lack of accessories and apologize for this small disappointment. Good luck on the courts! The Padel Reference team
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
Response from Padel Reference
Hello, Thank you for taking the time to leave us a review. Please don't hesitate to contact us if you need any further information about our products and services. Good luck on the courts! The Padel Reference team
A
Acheteur Vérifié
Rating: 4 out of 5
Translated reviews
Response from Padel Reference
Hello, Thank you for taking the time to leave us a review. Please don't hesitate to contact us if you need any further information about our products and services. Good luck on the courts! The Padel Reference team
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
Response from Padel Reference
Hello, Thank you for taking the time to leave us a review. Please don't hesitate to contact us if you need any further information about our products and services. Good luck on the courts! The Padel Reference team
A
Acheteur Vérifié
Rating: 4 out of 5
Translated reviews
Response from Padel Reference
Hello, Thank you for taking the time to leave us a review. Please don't hesitate to contact us if you need any further information about our products and services. Good luck on the courts! The Padel Reference team
F
freddy P.
Rating: 4 out of 5
bonjour un peu triste de ne pas avoir eu mon t-shirt mais bon on attendra les prochaines sales. sinon pas de soucis
Translated reviews
Response from Padel Reference
We are sorry to hear that you did not receive your t-shirt. Your satisfaction is very important to us, and we apologize for any inconvenience this may have caused. We look forward to serving you during the upcoming sales, and will do our best to provide you with an exceptional experience. See you on the courts! The Padel Reference team
F
freddy P.
Rating: 4 out of 5
bonjour un peu triste de ne pas avoir eu mon t-shirt mais bon on attendra les prochaines sales. sinon pas de soucis
Translated reviews
Response from Padel Reference
We are sorry to hear that you did not receive your t-shirt. Your satisfaction is very important to us, and we apologize for any inconvenience this may have caused. We look forward to serving you during the upcoming sales, and will do our best to provide you with an exceptional experience. See you on the courts! The Padel Reference team
A
Acheteur Vérifié
Rating: 1 out of 5
Catastrophic! Customer service is deplorable, I haven't received my order, the site only responds half-heartedly, gets my first name wrong, offers no solution. To be avoided!
Translated reviews
Response from Padel Reference
We sincerely regret that you have had a catastrophic experience with our customer service. Your dissatisfaction is a major concern for us, and we apologize for the mistakes that were made, including the failure to fulfill your order and communication problems. We take your feedback very seriously and are committed to improving our service. We thank you for sharing your concerns with us, and we take note of your feedback to prevent this from happening again in the future. The Padel Reference team.
A
Acheteur Vérifié
Rating: 4 out of 5
Very complete site, a few display errors at times, but maybe that's due to the fact that I'm using my smartphone. Store with plenty of choice and the product descriptions are clear and useful even for beginners like me. Intuitive product search and fair prices, even when compared with supermarkets. Parcel received by colissimo within 48h. Thanks for the goodies! Scotch on the cardboard not great though. The blog is great, lots of information and help.
Translated reviews
Response from Padel Reference
Hello, Thank you for taking the time to write such a comprehensive review. We're delighted to hear that you like our site. Your satisfaction is a priority for us. See you soon on the courts, The Padel Reference team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
Very complete site, a few display errors at times, but maybe that's due to the fact that I'm using my smartphone. Store with plenty of choice and the product descriptions are clear and useful even for beginners like me. Intuitive product search and fair prices, even when compared with supermarkets. Parcel received by colissimo within 48h. Thanks for the goodies! Scotch on the cardboard not great though. The blog is great, lots of information and help.
Translated reviews
Response from Padel Reference
Hello, Thank you for taking the time to write such a comprehensive review. We're delighted to hear that you like our site. Your satisfaction is a priority for us. See you soon on the courts, The Padel Reference team
A
Acheteur Vérifié
Rating: 1 out of 5
Order well received but with half the items missing! 2 rackets ordered with 2 sets of balls and a teeshirt, I only received 1 rackette / 1 set of balls and a teeshirt No after sales service, after multiple reminders since the receipt of my package (standard call + msg without any reminder and email without response) Order number: ZHWJCPZFQ Contact: [email protected]
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
I appreciated the availability of the sales correspondents following a request concerning a delivery.
Translated reviews
Response from Padel Reference
Hello Fabien, Thank you for your kind message! We do our utmost to satisfy our customers. See you soon on the courts! The Padel Reference team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2022
I appreciated the availability of the sales correspondents following a request concerning a delivery.
Translated reviews
Response from Padel Reference
Hello Fabien, Thank you for your kind message! We do our utmost to satisfy our customers. See you soon on the courts! The Padel Reference team
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
Response from Padel Reference
Thank you very much for your note! We're delighted to hear that you're satisfied with our services. See you soon on the courts! The Padel Reference team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2022
-
Translated reviews
Response from Padel Reference
Thank you very much for your note! We're delighted to hear that you're satisfied with our services. See you soon on the courts! The Padel Reference team.
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
Response from Padel Reference
Thank you very much for your note! We're delighted to hear that you're satisfied with our services. See you soon on the courts! The Padel Reference team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
-
Translated reviews
Response from Padel Reference
Thank you very much for your note! We're delighted to hear that you're satisfied with our services. See you soon on the courts! The Padel Reference team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2022
4 stars because I haven't tried it yet, but the items correspond to the order and delivery was on time.
Translated reviews
Response from Padel Reference
Hello, thank you from the whole team! Your satisfaction is our priority and it warms our hearts to read a testimonial like yours. It's our customers who enable us to constantly improve. Thanks again for your comment! See you soon on the courts! The Padel Reference team.
A
Acheteur Vérifié
Rating: 4 out of 5
4 stars because I haven't tried it yet, but the items correspond to the order and delivery was on time.
Translated reviews
Response from Padel Reference
Hello, thank you from the whole team! Your satisfaction is our priority and it warms our hearts to read a testimonial like yours. It's our customers who enable us to constantly improve. Thanks again for your comment! See you soon on the courts! The Padel Reference team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2022
-
Translated reviews
Response from Padel Reference
Thank you for taking the time to post this review!
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
Response from Padel Reference
Thank you for taking the time to post this review!
C
Corinne L.
Rating: 4 out of 5
I really appreciated receiving my order on time and was touched by the little gift that came with it.
Translated reviews
Response from Padel Reference
Corinne, thank you so much for your great review. We really appreciate you taking the time to share your experience with us! The Padel Reference team
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 