Customer reviews of Padel Reference

Racket with something moving inside the handle. 230€ it should be perfect.

The paddle arrived well, but it took 1 week when I put 24 hours. Paying extra for a shipping service that is not fulfilled is not acceptable.

The weight is not what is stated on the package and since I asked for a lightweight racket I cannot be satisfied

Unfortunately, my package has not arrived yet, hassle with the supplier. What a shame, because otherwise I am not dissatisfied.

I paid for lighter racket, and my friend did the same thing last week with metalbone. He got a paper with average weight and his racket is ligther then median. In my case, you just measured my racket and it is 365g, and that is heavier than average, which you didnt even measure. I am not happy with this order, and I had great experience with you before, and told my friends about you.

Processing good - but the bat is not flawless

no easy return option

Very effective and courteous post-purchase assistance, but my order did not arrive for unclear reasons.

I purchased a racket from this store. The shipping was smooth and without any issues. Unfortunately, the racket cracked after the very first game, and I also noticed that its weight was unusually high—419 g, which is much more than expected. When I reported these problems, customer support informed me that they were waiting for a response from the manufacturer regarding the crack. However, for the weight issue, I was initially told it was impossible. After I provided video proof, I stopped receiving replies. I have not received any information about whether this matter is being investigated or if any process has been started. It has now been almost two months without any update or proposed solution. In my opinion, when a product is defective, the seller should resolve the issue directly with the customer and then follow up with the manufacturer afterward.

The weight on the racket is not the same as on the site

Shipping not very fast, I keep receiving emails in French, I didn't know what number to give to the shopkeeper to pick up the package (stationery Cartomatto).

I had claim, but nobody contact me ... I wrote twice, from web-site and after via email.

I have requested a return twice and to date have received nothing.

I haven't received my package yet, it has been way slower than said in the website

The racket is of mediocre quality, contrary to what I've read about it on your site.

Good customer service however very very bad delivery courier. GLS are a disaster

answer without telephone number and asked the one to the corresponding step n3 Racket