Customer reviews of Padel Reference

Delivery delayed 2 times but the overall timeframe was reasonable and the product was in perfect condition

I did not receive any balls. Although I ordered some twice, I only received them once.

Ordering and paying on the website was just good as it needs to be, but the shipping with DPD was a mess. The offered pick up point was no longer available, the package was send to a pick up point, but nobody told me so, and just cause I call the customer service they told me so, when I arrived to the pick point the person wasn't able to identify the package, because the track numbers were mismatched. Finally after looking at all the boxes, we founded a box with my name, overall a very poor shipping experience

Fast and compliant delivery. I would have appreciated a free overgrip with the racket :p

Very good site but the racket does not suit me

Unfortunately, my package has not arrived yet, hassle with the supplier. What a shame, because otherwise I am not dissatisfied.

One item more in stock, one more week in the delivery time, but a towel offered as a goodwill gesture.

everything was okay

Order placed easily as the site is well organized, fast shipping but I believe the packaging is too delicate, I bought a racket and the box arrived broken, I hope the product hasn't been damaged, I add that it would be appropriate to better protect the racket because it moves too much inside the box. Good assistance, I quickly resolved a small misunderstanding. Recommended seller.

The articles are great and the quality is top-notch, but to improve, I think it's important to include the dimensions of the clothing because, for my part, they all fit smaller than I imagined.

Very well and on time

Fast processing and shipping of the order.

Top

I paid for lighter racket, and my friend did the same thing last week with metalbone. He got a paper with average weight and his racket is ligther then median. In my case, you just measured my racket and it is 365g, and that is heavier than average, which you didnt even measure. I am not happy with this order, and I had great experience with you before, and told my friends about you.

Nothing to say, fast delivery. Everything is clean.

Goods delivered on time, intact, good price. I was not very convinced by the explanation given regarding the arrival of the Wilson racket without its own box, claiming that Wilson does not provide them, since I have seen them elsewhere (pack + tube of balls). I therefore give 4 stars because in the end I have the requested products even if with this which in my opinion is a shortcoming.

Arrangent

Ok

A simple cover to protect the Tecnifibre racket would have deserved the 5th star.

2 of the items seems perfect, specially the racket, but one of the grips package seemed to be exposed to the sun for a long time, it didn't seem to be in perfect condition

Delivery is fast. The rackets are good. But the bag I ordered has a problem: the shoe compartment does not open.

Ras

Top

Chronopost delivery is relatively slow.

all good thx

top

Really super light racket, extremely maneuverable and allowing for good control. Recommended for beginners and intermediate players not looking for power.

Perfect

Nothing to say, everything is great!! Just wanted to give you feedback today, one wash and the Babolat t-shirt print came off, honestly disappointed! because the whole set is great!

Processing good - but the bat is not flawless

no easy return option

Very effective and courteous post-purchase assistance, but my order did not arrive for unclear reasons.

Very fast package delivery, too bad I received the heaviest racket. But don't hesitate to order because the service is great.

I have received the paddle rackets from Nox, but the processing of the surface specifications was not done cleanly. Of the 100 rackets delivered, which I ordered due to a discount, one has visible defects. I find that unfair.

Service speed

I purchased a racket from this store. The shipping was smooth and without any issues. Unfortunately, the racket cracked after the very first game, and I also noticed that its weight was unusually high—419 g, which is much more than expected. When I reported these problems, customer support informed me that they were waiting for a response from the manufacturer regarding the crack. However, for the weight issue, I was initially told it was impossible. After I provided video proof, I stopped receiving replies. I have not received any information about whether this matter is being investigated or if any process has been started. It has now been almost two months without any update or proposed solution. In my opinion, when a product is defective, the seller should resolve the issue directly with the customer and then follow up with the manufacturer afterward.

Compliant products

Everything was very good except for the order of the balls. I ordered 5 identical tubes. I received 4 identical ones and 2 different ones. Even though they compensated with an additional tube, I would have liked to be informed beforehand.

Chronopost in France and Padel reference was fine. But DPD in Germany is absolute chaos. Racket came 5 days later than expected and everyday it said its coming today. Racket itself is great!

Everything is fine except for the delayed express shipping.