The online store Padel Reference is recognized for its exceptional product quality, with many customers highlighting the performance and comfort of the rackets and sneakers purchased. The site is noted for its swift and careful shipping, often delivering items ahead of schedule, which adds to the overall positive shopping experience. Customers consistently mention the efficiency of the order process, noting that orders are easy to place and track throughout delivery.
After a laborious start-up with the wrong racket received and a rough communication, I received the right racket on time. A few more adjustments and the site will be a reference...
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Response from Padel Reference
Hello,
Thank you for your feedback and patience! Your comments help us to improve and offer an ever better service.
Good luck on the courts!
The Padel Reference team
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Steve L.
Rating: 4 out of 5
following a purchase from 14/12/2024
Super
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Bertrand G.
Rating: 4 out of 5
following a purchase from 02/12/2024
Very good, I recommend
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Laurent D.
Rating: 4 out of 5
following a purchase from 30/11/2024
No problem, everything went very smoothly.
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Salim Z.
Rating: 4 out of 5
following a purchase from 29/11/2024
It's a shame we don't offer overgrips for the price of the snowshoe.
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Nicolas T.
Rating: 4 out of 5
following a purchase from 28/11/2024
FAST DELIVERY, SEE PRODUCT LENGTH
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Andreas A.
Rating: 4 out of 5
following a purchase from 24/11/2024
EXCELLENT PRODUCT. REMOVING 1 STAR BECAUSE I PAID FOR 2 DAYS DELIVERY AND GOT THE ITEM IN 4 DAYS.
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Samoshuk E.
Rating: 2 out of 5
following a purchase from 18/11/2024
I had claim, but nobody contact me ... I wrote twice, from web-site and after via email.
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Michael L.
Rating: 4 out of 5
following a purchase from 05/11/2024
Das Preis- / Leistungsverhältnis ist sehr gut und die Ware wurde auch tadellos geliefert. Einzig die Lieferzeit kann auf jeden Fall verbessert werden und die Kostenangabe für den Versand muss man richtig stellen. Es wird angegeben, dass der Versand kostenlos ist, wenn man aber nicht "Abgabestelle" auswählt kostet der Versand knapp 11,-- Euro.
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Julian P.
Rating: 4 out of 5
following a purchase from 05/11/2024
UPS was complicated
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Maeva P.
Rating: 2 out of 5
following a purchase from 26/10/2024
I have requested a return twice and to date have received nothing.
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Julien T.
Rating: 4 out of 5
following a purchase from 12/10/2024
Ok
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Martinez J.
Rating: 2 out of 5
following a purchase from 03/10/2024
I haven't received my package yet, it has been way slower than said in the website
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Response from Padel Reference
Hello Juan,
It says that your order has been delivered today.
Unfortunately, it can take longer for your order to arrive when the delivery company is very busy.
We wish you good luck on the courts!
Padel Reference's team
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Sophie S.
Rating: 4 out of 5
following a purchase from 26/09/2024
Perfect timing
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Response from Padel Reference
Hello Sophie,
We really appreciate your comment! Please come back to us if you need any assistance.
Have fun on the courts, and see you soon!
The Padel Reference team
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Girolamo L.
Rating: 4 out of 5
following a purchase from 24/09/2024
.
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Delfosse S.
Rating: 2 out of 5
following a purchase from 13/09/2024
The racket is of mediocre quality, contrary to what I've read about it on your site.
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Pierre S.
Rating: 4 out of 5
following a purchase from 16/09/2024
Satisfied
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Stefano S.
Rating: 2 out of 5
following a purchase from 02/09/2024
Good customer service however very very bad delivery courier. GLS are a disaster
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Jonathan T.
Rating: 4 out of 5
following a purchase from 02/09/2024
Perfect
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Florent S.
Rating: 4 out of 5
following a purchase from 18/08/2024
Top
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Kostya P.
Rating: 3 out of 5
following a purchase from 12/08/2024
The packaging was very weak. The parcel was damaged, which caused a delay. but in the end i received the same damaged parcel. parcels should be better packed. visually, everything went well with the racket, i hope there won't be any surprises in the future. the manager was in contact, thank you.
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Raphael K.
Rating: 4 out of 5
-
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Response from Padel Reference
Hello Raphael, Thank you for taking the time to leave us a review. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
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Raphael K.
Rating: 4 out of 5
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Response from Padel Reference
Hello Raphael, Thank you for taking the time to leave us a review. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
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Cédric P.
Rating: 3 out of 5
Good price but no response from customer service on my request
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Cédric P.
Rating: 3 out of 5
Good price but no response from customer service on my request
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JEROME F.
Rating: 4 out of 5
-
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JEROME F.
Rating: 4 out of 5
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JEROME F.
Rating: 4 out of 5
-
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Response from Padel Reference
Hello Jérôme, Thank you for taking the time to give us a review. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
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JEROME F.
Rating: 4 out of 5
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Response from Padel Reference
Hello Jérôme, Thank you for taking the time to give us a review. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
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Emilie M.
Rating: 4 out of 5
Received quickly and in very good condition.
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Response from Padel Reference
Hello Emilie, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
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Emilie M.
Rating: 4 out of 5
Received quickly and in very good condition.
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Response from Padel Reference
Hello Emilie, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
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Stephane A.
Rating: 4 out of 5
-
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Response from Padel Reference
Hi Stephane, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
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Stephane A.
Rating: 4 out of 5
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Response from Padel Reference
Hello Stephane, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
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Stephane A.
Rating: 4 out of 5
-
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Response from Padel Reference
Hello Stephane, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
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Stephane A.
Rating: 4 out of 5
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Response from Padel Reference
Hello Stephane, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
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Christophe B.
Rating: 3 out of 5
Change delivery partner - Mondial Relais is very uncertain about delivery times.
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Response from Padel Reference
Hello Christophe,
Thank you very much for your feedback. We are sorry to hear that your experience with Mondial Relais did not live up to your expectations in terms of delivery time. Your satisfaction is our top priority, and we take all feedback about our partners very seriously. We will do our best to ensure that such irregularities do not occur in the future. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts! The Padel Reference team
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michael L.
Rating: 3 out of 5
Time-consuming delivery, especially within 10km of the chosen location
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Hubert S.
Rating: 4 out of 5
Fast delivery, item conforms. No worries
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Response from Padel Reference
Hello Hubert, Thank you very much for your positive feedback! Customer satisfaction is our top priority, and we are delighted that you had a positive experience with us. Please don't hesitate to contact us if you have any further questions or if we can help you in any other way. Good luck on the courts! The Padel Reference team
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Hubert S.
Rating: 4 out of 5
Fast delivery, item conforms. No worries
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Response from Padel Reference
Hello Hubert, Thank you very much for your positive feedback! Customer satisfaction is our top priority, and we are delighted that you had a positive experience with us. Please don't hesitate to contact us if you have any further questions or if we can help you in any other way. Good luck on the courts! The Padel Reference team
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Paul T.
Rating: 4 out of 5
Order compliant Needs improvement: stop using GLS, which does not deliver packages on time and claims to come to you but does not.
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Response from Padel Reference
Hello Paul, Thank you for taking the time to leave us a comment. We're sorry to hear that your order arrived late. Unfortunately, once the parcel has been delivered to the carrier, we no longer have control over it. We hope you are satisfied with your order. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts, The Padel Reference Team
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Paul T.
Rating: 4 out of 5
Order compliant Needs improvement: stop using GLS, which does not deliver packages on time and claims to come to you but does not.
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Response from Padel Reference
Hello Paul, Thank you for taking the time to leave us a comment. We're sorry to hear that your order arrived late. Unfortunately, once the parcel has been delivered to the carrier, we no longer have control over it. We hope you are satisfied with your order. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts, The Padel Reference Team
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CHRISTOPHE D.
Rating: 4 out of 5
Fast delivery, as requested, only a minor disappointment as no grip or overgrip accessories were added.
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Response from Padel Reference
Hello Christophe, Thank you for taking the time to leave a comment! We've taken into account your comment about the lack of accessories and apologize for this small disappointment. Good luck on the courts! The Padel Reference team
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CHRISTOPHE D.
Rating: 4 out of 5
Fast delivery, as requested, only a minor disappointment as no grip or overgrip accessories were added.
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Response from Padel Reference
Hello Christophe, Thank you for taking the time to leave a comment! We've taken into account your comment about the lack of accessories and apologize for this small disappointment. Good luck on the courts! The Padel Reference team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2023
Describe your articles better, the Addidas strap is different from other snowshoes, and I find that you don't propose a solution when we notice it all because we have to remove the plastic to see it and the return becomes impossible.
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Kamal O.
Rating: 3 out of 5
Padel Thermo Bag (Babolat) As a new customer, this is the second time I've ordered from this online store. I ordered this bag on 3/10/2023, received it on 9/10/203. (Belgium) This Thermo bag is magnificent, of very good quality with several compartments. You can put 4 rackets with a few balls and drinks in the cooler. The positive point: the order tracking, the price, the quality of the product. Negative point: delivery time I also wanted to mention that my first order was the purchase of a new Babolat Technical Viper 2023 racket on 29/09/23. Unfortunately, this high-end racket has a manufacturing defect. At the moment, Padel Référence is making the necessary arrangements, awaiting a reply from them. I'll give you my final opinion once I've sorted out the problem, but I think everything will be back to normal in the next few days. That's why I put ?? ?? ?? for now. I have no doubt that this online store will only make new customers!
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Response from Padel Reference
Hello, thank you for your confidence. ?? We are happy to hear that you are satisfied with your latest order. As far as delivery times are concerned, we dispatch orders the same day. As the order was placed on a Friday, it is delivered after the weekend. Unfortunately, sometimes the carrier takes longer than expected. We'll get back to you shortly regarding your order of 29/09/23. Good luck on the courts! The Padel Reference team
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