Customer reviews of PANAFRICA

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 1 333 published reviews
5 1 211 91% 4 100 8% 3 14 1% 2 1 0% 1 7 1%

Summary of reviews

PanAfric a consistently delivers on style and craftsmanship, with customers highlighting beautifully made, colorful, and unique sneaker designs that stand out in appearance and finish. The delivery experience is repeatedly praised as fast and reliable, with many orders arriving on time and in good condition, and customer service noted as responsive and helpful. Comfort and fit are strong themes, with many pairs described as comfortable, supportive, and suitable for long wear, while several reviews also praise the high-quality construction and the use of durable materials. Overall, customers appreciate the brand’s commitment to African craftsmanship, vibrant patterns, and the reliable delivery and support that accompany purchases.

Reviews 1 and 2 stars

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H
Henrike M.
Rating: 1 out of 5
following a purchase from 12/04/2025
Very bad experience. Shoes do not fit although I ordered according to shop's size recommendation. Now they are making lots of trouble with the exchange and I am losing lots of money. This is why supporting small businesses is so frustrating and everybody orders with Amazon. ☹ Never again.
E
Eric B.
Rating: 1 out of 5
following a purchase from 01/01/2025
Hello, I have not received my package, although it was noted delivered. It must have been given to the wrong address. I'm waiting to hear from you. I look forward to hearing from you.
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Response from PANAFRICA
Hello Eric,
I'm sorry you had a problem with Panafrica's unfortunately independent delivery...so it was a bit harsh to rate it 1! I think everything is back in order now thanks to François.
Feel free to delete this comment if you feel like it :)

See you soon
Bertille
M
margot G.
Rating: 1 out of 5
following a purchase from 20/12/2024
Still haven't received my parcel ... Too bad it's my 5th pair bought from you ...
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Response from PANAFRICA
Hello Margot,

Many thanks for your loyalty! I'm sorry to hear about your bad experience with Panafrica this time. The carriers were overwhelmed during the holiday season. But it seems to me that everything has been sorted out with François.
Very nice day,
Bertille
M
Maïte L.
Rating: 1 out of 5
following a purchase from 25/11/2024
I received another pair than the one I ordered and I haven't heard from customer service for 3 days! I'm very worried and angry!
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Response from PANAFRICA
Hello Maïté,

We're very sorry about your bad experience with Panafrica.
Black Friday and Christmas are very busy times... unfortunately customer service response times may be a little longer.
As discussed with the team this morning, you will of course be reimbursed.
I wish you a very happy holiday season.
Have a nice day!
Bertille
N
Nicola L.
Rating: 1 out of 5
following a purchase from 11/11/2024
I purchased some shoes 2 weeks ago and the package is missing. I've tried to contact multiple time the support but got ignored.
S
Steve A.
Rating: 2 out of 5
following a purchase from 15/10/2024
Uncomfortable shoes
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SAMIRA M.
Rating: 1 out of 5
following a purchase from 11/09/2024
I received the wrong size
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Response from PANAFRICA
Hello Samira,

I'm sorry you received the wrong size. Did you contact our customer service about this? I don't think so. We are reactive and could have provided you with a solution quickly. It might have avoided a harsh rating on your part.
Have a nice day!
B
Blandine C.
Rating: 1 out of 5
following a purchase from 04/09/2024
I didn't receive the bag I ordered, there was a mistake. It was very complicated to exchange it, the after-sales service is non-existent. I had to insist a lot by e-mail to get it without having to pay for it.
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Response from PANAFRICA
Hello Blandine,

I'm sorry for the problem with your order. Indeed, there was an error at our warehouse for which we apologized.
We then tried to find together the best solution to satisfy you. That's why I'm quite surprised by your comment about 'no after-sales service'. The proof is in the emails we sent you at the end of August to find a solution that you yourself accepted.

I want you to know that we do our utmost every day to satisfy you. We regret this situation, but it's important for us to set the record straight.
Have a nice day
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