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L
Rating: 3 out of 5
Very satisfied
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Customer reviews of PANAFRICA
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 1 333 published reviews
Summary of reviews
PanAfric a consistently delivers on style and craftsmanship, with customers highlighting beautifully made, colorful, and unique sneaker designs that stand out in appearance and finish. The delivery experience is repeatedly praised as fast and reliable, with many orders arriving on time and in good condition, and customer service noted as responsive and helpful. Comfort and fit are strong themes, with many pairs described as comfortable, supportive, and suitable for long wear, while several reviews also praise the high-quality construction and the use of durable materials. Overall, customers appreciate the brand’s commitment to African craftsmanship, vibrant patterns, and the reliable delivery and support that accompany purchases.
Reviews 1, 2 and 3 stars
Reset filtersM
Rating: 3 out of 5
I am disappointed by the colors. They looked brighter in the photos.
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S
Rating: 3 out of 5
Size much too big...
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Response from PANAFRICA
Hello Sophie,
Thank you for your feedback. We specify on all BINI product sheets that the model runs large and that you should take a size down. In this case, we do not make size 35, so you would not have found a shoe that fits you in this range. Hoping that these sizing issues do not leave you with a bitter taste of Panafrica ;) Feel free to check out our other ranges of sneakers.
See you soon,
Bertille
Thank you for your feedback. We specify on all BINI product sheets that the model runs large and that you should take a size down. In this case, we do not make size 35, so you would not have found a shoe that fits you in this range. Hoping that these sizing issues do not leave you with a bitter taste of Panafrica ;) Feel free to check out our other ranges of sneakers.
See you soon,
Bertille
R
Rating: 3 out of 5
Reactive pan-African team, catastrophic global relay delivery...
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M
Rating: 3 out of 5
They are very beautiful but do not suit me.
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Response from PANAFRICA
Sorry that the pair doesn't suit you. I don't know if you have contacted our customer service, but we offer credits that allow you to order a pair in the right size.
I hope you find what you're looking for very soon on our site.
See you soon,
Bertille
I hope you find what you're looking for very soon on our site.
See you soon,
Bertille
H
Rating: 1 out of 5
Very bad experience. Shoes do not fit although I ordered according to shop's size recommendation. Now they are making lots of trouble with the exchange and I am losing lots of money. This is why supporting small businesses is so frustrating and everybody orders with Amazon. ☹ Never again.
C
Rating: 3 out of 5
Hello, The order went very well, but I'm disappointed by the inside of the shoes. My previous pair was extracted in leather with a leather insole, this new pair is completely in foam, white what's more! Very messy and too hot for summer ;( I didn't think to look at that in the description and on the pictures.
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Response from PANAFRICA
Hello Clotilde,
All our models have different compositions and we do indeed indicate everything in the product sheets. And the photos clearly show the look and style of the sneakers.
If it's any consolation, no one has ever complained about the recycled polyester used in our Sahara models. This is a breathable model that you can wear in any season. If you're looking for a model with a leather interior, I invite you to take a look at our Iconiques models.
I'm sure you'll really appreciate the comfort of your sneakers :)
Very nice day
Bertille
All our models have different compositions and we do indeed indicate everything in the product sheets. And the photos clearly show the look and style of the sneakers.
If it's any consolation, no one has ever complained about the recycled polyester used in our Sahara models. This is a breathable model that you can wear in any season. If you're looking for a model with a leather interior, I invite you to take a look at our Iconiques models.
I'm sure you'll really appreciate the comfort of your sneakers :)
Very nice day
Bertille
F
Rating: 3 out of 5
This second pair is heavier and stiffer, but I think I'll get used to it in time.
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Response from PANAFRICA
Hello Fatima,
Thank you for your feedback and loyalty :) It's true that the more robust sole of our Akanda models makes them seem heavier. But I can assure you (wearing only these!) that you'll soon get used to them and love your pair of sneakers.
Have a nice day!
Bertille
Thank you for your feedback and loyalty :) It's true that the more robust sole of our Akanda models makes them seem heavier. But I can assure you (wearing only these!) that you'll soon get used to them and love your pair of sneakers.
Have a nice day!
Bertille
E
Rating: 1 out of 5
Hello, I have not received my package, although it was noted delivered. It must have been given to the wrong address. I'm waiting to hear from you. I look forward to hearing from you.
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Response from PANAFRICA
Hello Eric,
I'm sorry you had a problem with Panafrica's unfortunately independent delivery...so it was a bit harsh to rate it 1! I think everything is back in order now thanks to François.
Feel free to delete this comment if you feel like it :)
See you soon
Bertille
I'm sorry you had a problem with Panafrica's unfortunately independent delivery...so it was a bit harsh to rate it 1! I think everything is back in order now thanks to François.
Feel free to delete this comment if you feel like it :)
See you soon
Bertille
M
Rating: 1 out of 5
Still haven't received my parcel ... Too bad it's my 5th pair bought from you ...
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Response from PANAFRICA
Hello Margot,
Many thanks for your loyalty! I'm sorry to hear about your bad experience with Panafrica this time. The carriers were overwhelmed during the holiday season. But it seems to me that everything has been sorted out with François.
Very nice day,
Bertille
Many thanks for your loyalty! I'm sorry to hear about your bad experience with Panafrica this time. The carriers were overwhelmed during the holiday season. But it seems to me that everything has been sorted out with François.
Very nice day,
Bertille
M
Rating: 3 out of 5
A little disappointed. For unisex shoes, I find the style much too masculine. As a result, I'm reluctant to keep them. I like the design, the project... but not the masculine style.
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Response from PANAFRICA
Hello Mouna,
I'm sorry to read your disappointment about our models. I can confirm that all our sneakers are unisex. And so far we haven't had a single comment about them being too masculine. In fact, 80% of our customers are women ;)
Thank you all the same for supporting our project. And if you're ever looking for a more 'feminine' model, don't hesitate to take a look at the Sahara sneakers, which might be more to your liking.
Have a nice day!
I'm sorry to read your disappointment about our models. I can confirm that all our sneakers are unisex. And so far we haven't had a single comment about them being too masculine. In fact, 80% of our customers are women ;)
Thank you all the same for supporting our project. And if you're ever looking for a more 'feminine' model, don't hesitate to take a look at the Sahara sneakers, which might be more to your liking.
Have a nice day!
P
Rating: 3 out of 5
I received the sneakers with pen marks. This can happen. But I sent an e-mail to return the parcel - no return to date, even though it was a Christmas present.
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Response from PANAFRICA
Hello Peggy,
Sorry for the inconvenience. Your problem has been dealt with by the team. Our working hours mean that we can't answer customer messages at weekends.
Have a nice day!
Sorry for the inconvenience. Your problem has been dealt with by the team. Our working hours mean that we can't answer customer messages at weekends.
Have a nice day!
M
Rating: 1 out of 5
I received another pair than the one I ordered and I haven't heard from customer service for 3 days! I'm very worried and angry!
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Response from PANAFRICA
Hello Maïté,
We're very sorry about your bad experience with Panafrica.
Black Friday and Christmas are very busy times... unfortunately customer service response times may be a little longer.
As discussed with the team this morning, you will of course be reimbursed.
I wish you a very happy holiday season.
Have a nice day!
Bertille
We're very sorry about your bad experience with Panafrica.
Black Friday and Christmas are very busy times... unfortunately customer service response times may be a little longer.
As discussed with the team this morning, you will of course be reimbursed.
I wish you a very happy holiday season.
Have a nice day!
Bertille
N
Rating: 1 out of 5
I purchased some shoes 2 weeks ago and the package is missing. I've tried to contact multiple time the support but got ignored.
C
Rating: 3 out of 5
Impossible to collect my parcel from a relay point.
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Response from PANAFRICA
Hello Céline,
We called you about this and everything was sorted out. You just had to go to the right relay point :)
I hope you are satisfied with your Panafrica order.
See you soon!
We called you about this and everything was sorted out. You just had to go to the right relay point :)
I hope you are satisfied with your Panafrica order.
See you soon!
S
Rating: 2 out of 5
Uncomfortable shoes
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F
Rating: 3 out of 5
I still haven't received my package...I'm very disappointed...
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Response from PANAFRICA
Hello Florence,
I'm sorry to hear that your experience with Panafrica was not a success. Obviously there was a hitch in the delivery of your parcel. In this case, don't hesitate to contact us. We are reactive and do our utmost to solve our customers' problems quickly.
Thank you for your understanding.
Have a nice day!
I'm sorry to hear that your experience with Panafrica was not a success. Obviously there was a hitch in the delivery of your parcel. In this case, don't hesitate to contact us. We are reactive and do our utmost to solve our customers' problems quickly.
Thank you for your understanding.
Have a nice day!
S
Rating: 1 out of 5
I received the wrong size
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Response from PANAFRICA
Hello Samira,
I'm sorry you received the wrong size. Did you contact our customer service about this? I don't think so. We are reactive and could have provided you with a solution quickly. It might have avoided a harsh rating on your part.
Have a nice day!
I'm sorry you received the wrong size. Did you contact our customer service about this? I don't think so. We are reactive and could have provided you with a solution quickly. It might have avoided a harsh rating on your part.
Have a nice day!
B
Rating: 1 out of 5
I didn't receive the bag I ordered, there was a mistake. It was very complicated to exchange it, the after-sales service is non-existent. I had to insist a lot by e-mail to get it without having to pay for it.
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Response from PANAFRICA
Hello Blandine,
I'm sorry for the problem with your order. Indeed, there was an error at our warehouse for which we apologized.
We then tried to find together the best solution to satisfy you. That's why I'm quite surprised by your comment about 'no after-sales service'. The proof is in the emails we sent you at the end of August to find a solution that you yourself accepted.
I want you to know that we do our utmost every day to satisfy you. We regret this situation, but it's important for us to set the record straight.
Have a nice day
I'm sorry for the problem with your order. Indeed, there was an error at our warehouse for which we apologized.
We then tried to find together the best solution to satisfy you. That's why I'm quite surprised by your comment about 'no after-sales service'. The proof is in the emails we sent you at the end of August to find a solution that you yourself accepted.
I want you to know that we do our utmost every day to satisfy you. We regret this situation, but it's important for us to set the record straight.
Have a nice day
P
Rating: 3 out of 5
To fully understand the sizes, it would be preferable not to have to click again...
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T
Rating: 3 out of 5
I tried to order from an iPad and it was impossible to proceed with the purchase. Finally, I was able to order from my son's PC, where the site worked very well.
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I
Rating: 3 out of 5
the site is clear but depending on the time of day it can be very slow and at times there are bugs
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Response from PANAFRICA
Hello Ingrid, The site did not have a bug at the time of your purchase as several orders were placed at that time. Thank you for your understanding.