Customer reviews of PANAFRICA

Hello Clotilde,
All our models have different compositions and we do indeed indicate everything in the product sheets. And the photos clearly show the look and style of the sneakers.
If it's any consolation, no one has ever complained about the recycled polyester used in our Sahara models. This is a breathable model that you can wear in any season. If you're looking for a model with a leather interior, I invite you to take a look at our Iconiques models.
I'm sure you'll really appreciate the comfort of your sneakers :)
Very nice day
Bertille

Hello Fatima,

Thank you for your feedback and loyalty :) It's true that the more robust sole of our Akanda models makes them seem heavier. But I can assure you (wearing only these!) that you'll soon get used to them and love your pair of sneakers.
Have a nice day!
Bertille

Many thanks for your loyalty Cécile! Glad to see you still like the style of your sneakers. We've never had any feedback on the comfort of the Arusha model, but I'll make a note of it and share it with the product team.
See you soon,
Bertille

Thank you for your comment, Aurélie. You'll soon feel like you're wearing slippers! You won't want to leave your pair of Arusha shoes, which will soon become your best dancing companion ;)
See you soon
Bertille

Hello Chirine,

Many thanks for your comment and your compliments. I'm delighted that you enjoyed your experience with Panafrica as a whole!

However, I'm sorry to hear that you experienced a comfort problem with your pair of Iconiques. I will of course pass this on to our product team. To tell you the truth, I'm quite surprised, because comfort has been one of our priorities for the last 9 years, and we've worked particularly hard on this point with our Iconiques.

It may happen that some pairs require a little time to adapt, in particular for the leather to soften, but this shouldn't cause any major discomfort. If you have any questions, please don't hesitate to contact us at [email protected]: we'll be delighted to advise you or find a solution.

Thank you again for your loyalty and constructive feedback. We hope you'll soon be enjoying your pair to the full!

Have a nice day,
Bertille from Panafrica

Many thanks for your kind comment Nadine! And for your loyalty :)
Glad to see you're happy with your experience with Panafrica.
See you soon
Bertille

Hello Eric,
I'm sorry you had a problem with Panafrica's unfortunately independent delivery...so it was a bit harsh to rate it 1! I think everything is back in order now thanks to François.
Feel free to delete this comment if you feel like it :)

See you soon
Bertille

Hello Margot,

Many thanks for your loyalty! I'm sorry to hear about your bad experience with Panafrica this time. The carriers were overwhelmed during the holiday season. But it seems to me that everything has been sorted out with François.
Very nice day,
Bertille

Hello Mouna,

I'm sorry to read your disappointment about our models. I can confirm that all our sneakers are unisex. And so far we haven't had a single comment about them being too masculine. In fact, 80% of our customers are women ;)
Thank you all the same for supporting our project. And if you're ever looking for a more 'feminine' model, don't hesitate to take a look at the Sahara sneakers, which might be more to your liking.
Have a nice day!

Hello Peggy,

Sorry for the inconvenience. Your problem has been dealt with by the team. Our working hours mean that we can't answer customer messages at weekends.
Have a nice day!

Hello Maïté,

We're very sorry about your bad experience with Panafrica.
Black Friday and Christmas are very busy times... unfortunately customer service response times may be a little longer.
As discussed with the team this morning, you will of course be reimbursed.
I wish you a very happy holiday season.
Have a nice day!
Bertille

Hello Céline,
We called you about this and everything was sorted out. You just had to go to the right relay point :)
I hope you are satisfied with your Panafrica order.
See you soon!

Hello Florence,
I'm sorry to hear that your experience with Panafrica was not a success. Obviously there was a hitch in the delivery of your parcel. In this case, don't hesitate to contact us. We are reactive and do our utmost to solve our customers' problems quickly.
Thank you for your understanding.
Have a nice day!

Hello Samira,

I'm sorry you received the wrong size. Did you contact our customer service about this? I don't think so. We are reactive and could have provided you with a solution quickly. It might have avoided a harsh rating on your part.
Have a nice day!

Hello Blandine,

I'm sorry for the problem with your order. Indeed, there was an error at our warehouse for which we apologized.
We then tried to find together the best solution to satisfy you. That's why I'm quite surprised by your comment about 'no after-sales service'. The proof is in the emails we sent you at the end of August to find a solution that you yourself accepted.

I want you to know that we do our utmost every day to satisfy you. We regret this situation, but it's important for us to set the record straight.
Have a nice day