PanAfric a consistently delivers on style and craftsmanship, with customers highlighting beautifully made, colorful, and unique sneaker designs that stand out in appearance and finish. The delivery experience is repeatedly praised as fast and reliable, with many orders arriving on time and in good condition, and customer service noted as responsive and helpful. Comfort and fit are strong themes, with many pairs described as comfortable, supportive, and suitable for long wear, while several reviews also praise the high-quality construction and the use of durable materials. Overall, customers appreciate the brand’s commitment to African craftsmanship, vibrant patterns, and the reliable delivery and support that accompany purchases.
Hello, I have not received my package, although it was noted delivered. It must have been given to the wrong address. I'm waiting to hear from you. I look forward to hearing from you.
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Response from PANAFRICA
Hello Eric,
I'm sorry you had a problem with Panafrica's unfortunately independent delivery...so it was a bit harsh to rate it 1! I think everything is back in order now thanks to François.
Feel free to delete this comment if you feel like it :)
See you soon
Bertille
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Florence D.
Rating: 4 out of 5
following a purchase from 29/12/2024
Very fast delivery of my order and the sneakers are so beautiful and comfortable that I recommend them even if I regret that the colors are a little less pronounced in real life than in the photo.
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margot G.
Rating: 1 out of 5
following a purchase from 20/12/2024
Still haven't received my parcel ... Too bad it's my 5th pair bought from you ...
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Response from PANAFRICA
Hello Margot,
Many thanks for your loyalty! I'm sorry to hear about your bad experience with Panafrica this time. The carriers were overwhelmed during the holiday season. But it seems to me that everything has been sorted out with François.
Very nice day,
Bertille
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Maïte L.
Rating: 1 out of 5
following a purchase from 25/11/2024
I received another pair than the one I ordered and I haven't heard from customer service for 3 days! I'm very worried and angry!
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Response from PANAFRICA
Hello Maïté,
We're very sorry about your bad experience with Panafrica.
Black Friday and Christmas are very busy times... unfortunately customer service response times may be a little longer.
As discussed with the team this morning, you will of course be reimbursed.
I wish you a very happy holiday season.
Have a nice day!
Bertille
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Nicola L.
Rating: 1 out of 5
following a purchase from 11/11/2024
I purchased some shoes 2 weeks ago and the package is missing. I've tried to contact multiple time the support but got ignored.
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Richard R.
Rating: 4 out of 5
following a purchase from 03/10/2024
Package received without problem, shoes conform to the product presented on the site. Comfort is the only issue, as the insole is quite thin and feels like it lacks cushioning, especially in the heel and forefoot. Solved by purchasing a comfort insole.
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SAMIRA M.
Rating: 1 out of 5
following a purchase from 11/09/2024
I received the wrong size
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Response from PANAFRICA
Hello Samira,
I'm sorry you received the wrong size. Did you contact our customer service about this? I don't think so. We are reactive and could have provided you with a solution quickly. It might have avoided a harsh rating on your part.
Have a nice day!
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Blandine C.
Rating: 1 out of 5
following a purchase from 04/09/2024
I didn't receive the bag I ordered, there was a mistake. It was very complicated to exchange it, the after-sales service is non-existent. I had to insist a lot by e-mail to get it without having to pay for it.
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Response from PANAFRICA
Hello Blandine,
I'm sorry for the problem with your order. Indeed, there was an error at our warehouse for which we apologized.
We then tried to find together the best solution to satisfy you. That's why I'm quite surprised by your comment about 'no after-sales service'. The proof is in the emails we sent you at the end of August to find a solution that you yourself accepted.
I want you to know that we do our utmost every day to satisfy you. We regret this situation, but it's important for us to set the record straight.
Have a nice day
I
Isabelle B.
Rating: 4 out of 5
following a purchase from 01/08/2024
I'm very happy with the pair of sneakers I bought on the site, a product that you don't see on everyone else and good quality.
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emmanuelle U.
Rating: 4 out of 5
following a purchase from 30/07/2024
Order received very quickly.well packaged
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Sindy V.
Rating: 4 out of 5
following a purchase from 29/07/2024
Rather pleasant site, fast delivery. Would recommend.
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Béatrice N.
Rating: 4 out of 5
following a purchase from 14/07/2024
very well
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Noro R.
Rating: 4 out of 5
following a purchase from 18/07/2024
Fluid site. Thank you for offering beautiful products. Price a little high. Too bad there aren't more caps :-)
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Rozenn L.
Rating: 4 out of 5
following a purchase from 18/07/2024
I had some technical problems using the site on Chrome on a cell phone
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Sophie L.
Rating: 4 out of 5
following a purchase from 17/07/2024
Very clear site, thank you
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Manon O.
Rating: 4 out of 5
following a purchase from 11/07/2024
Well-run service and superb products
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Mariannick L.
Rating: 4 out of 5
following a purchase from 11/07/2024
Very good overall. The only small problem was that I couldn't place my order from my computer.
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Lydie F.
Rating: 4 out of 5
following a purchase from 10/07/2024
A clear, easy-to-use site with photos and detailed information for each product
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Jerome F.
Rating: 4 out of 5
following a purchase from 12/07/2024
Difficult to pay and visibility on iPhone not optimal
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Véronique G.
Rating: 4 out of 5
following a purchase from 04/07/2024
Fairly easy site. Ordering is very easy and went smoothly.
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Yana B.
Rating: 4 out of 5
following a purchase from 01/07/2024
Fast delivery. The only problem is the choice of relay points after delivery: there aren't many in my area and I was afraid I'd have to go very far, which was the case in the end.
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Barbara B.
Rating: 4 out of 5
following a purchase from 28/06/2024
Nice site, pleasant navigation, beautiful product presentation... I have a minor problem with the delivery charges, which were initially free with the use of a voucher, but have now become chargeable... Curious and incomprehensible to me...
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Jeanne C.
Rating: 4 out of 5
following a purchase from 06/06/2024
Smartphone version: not always easy to navigate the site
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Eve-Marie L.
Rating: 4 out of 5
following a purchase from 22/05/2024
Easy to use and beautiful
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marie-laurence C.
Rating: 4 out of 5
following a purchase from 10/05/2024
Fast
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Rodrigue M.
Rating: 4 out of 5
following a purchase from 26/04/2024
I like it, it's great.
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YAYA T.
Rating: 4 out of 5
following a purchase from 13/04/2024
Very good quality, and fast order processing.
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Annette Ð.
Rating: 4 out of 5
following a purchase from 05/04/2024
A pretty, well laid-out site
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Christophe G.
Rating: 4 out of 5
following a purchase from 30/03/2024
No comment
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Sophie V.
Rating: 4 out of 5
following a purchase from 03/04/2024
Fast and accurate delivery. Shoes impeccable and beautiful as expected.
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Charlotte W.
Rating: 4 out of 5
following a purchase from 18/03/2024
Easy to navigate, quick ordering and fast delivery. Product as described.
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Abdelouahad M.
Rating: 4 out of 5
following a purchase from 16/03/2024
Easy access...
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Colette N.
Rating: 4 out of 5
following a purchase from 17/02/2024
They are superb and very comfortable. I only wish the laces were pink or blue. Fast delivery to a nearby relay point.
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Alice B.
Rating: 4 out of 5
following a purchase from 06/02/2024
Great site Great shoes Fast delivery Fast e-mail response The downside, for me, is that there is no size guide, with insole size in cm.
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Nicolas R.
Rating: 4 out of 5
following a purchase from 29/01/2024
Filtering by model and size was confusing. Overall satisfactory mobile experience.
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Cyrielle M.
Rating: 4 out of 5
following a purchase from 26/01/2024
Lack of photos with shoes worn
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Moussa B.
Rating: 4 out of 5
following a purchase from 11/01/2024
Easy to navigate the website
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Olivier J.
Rating: 4 out of 5
following a purchase from 10/01/2024
OK 🆗 OK 🆗 oknokbpl
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Marie-Laure F.
Rating: 4 out of 5
following a purchase from 17/12/2023
Navigation not easy on iPhone (not tried from computer). But it's all very appealing!
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Barbara B.
Rating: 4 out of 5
following a purchase from 10/12/2023
Ethical products made in Africa, there are not many and it is necessary to dare to launch out on the true market, not only in the small stores of equitable trade... The shoes are superb, just it would have been good to specify their width, my daughter has fine feet of the consequently a little broad...
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