Customer reviews of Papeterie Makkura

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 3 762 published reviews

Summary of reviews

Delivery is a standout feature of the online store, with customers consistently highlighting the perfect, quick, and neat shipping of their orders. Many reviews emphasize the speed of delivery, often mentioning that items arrived promptly and well-packaged. The quality of products is another recurring theme, with customers expressing satisfaction about the exceptional stationery selection, including unique items that are often hard to find elsewhere. The careful packaging further reinforces the positive experience, ensuring that products arrive in pristine condition.

Reviews 1, 2, 3 and 4 stars

Reset filters
D
Damien B.
Rating: 4 out of 5
following a purchase from 31/08/2025
Products in perfect condition and fast delivery!
Translated reviews
N
Nicolas D.
Rating: 3 out of 5
following a purchase from 09/08/2025
I only give 3 stars for the overall experience not knowing where the delivery delay issue was. 4 1/2 weeks for 2 notebooks and a ruler. Otherwise, I would give 5 stars for the quality of the purchases.
Translated reviews
E
Elodie M.
Rating: 2 out of 5
following a purchase from 21/07/2025
Order placed on July 21 sent on August 20 It was a late gift It would have been important to specify the delivery date that I had to request in mid-August not receiving any news Very disappointed by this lack of information
Translated reviews
I
Isabelle P.
Rating: 4 out of 5
following a purchase from 21/07/2025
Superb products. Fast delivery
Translated reviews
M
Marc D.
Rating: 4 out of 5
following a purchase from 13/07/2025
Fast dispatch and hand delivery. Only drawback: no opening on Saturday and opening hours during the week not that easy when working.
M
Myriam G.
Rating: 4 out of 5
following a purchase from 28/06/2025
Impeccable
Translated reviews
M
Martine M.
Rating: 4 out of 5
following a purchase from 22/06/2025
Very happy with the ordered items. A small downside for the packaging that could let an item slip out (a bit of extra tape could avoid this risk).
Translated reviews
N
NICOLE D.
Rating: 2 out of 5
following a purchase from 02/05/2025
small package, received crushed due to inadequate packaging. The item is not damaged but its box is, and it's for a gift, so I am not satisfied
Translated reviews
S
Sofia M.
Rating: 4 out of 5
following a purchase from 29/04/2025
Love the items. Thanks
R
Rene A.
Rating: 1 out of 5
following a purchase from 11/04/2025
Very poor quality. Seems the ink was stocked for years. Piètre qualité, l’encre est presque sèche, rien à voir avec l’original.
S
sophie P.
Rating: 4 out of 5
following a purchase from 02/03/2025
Very satisfied with my 1st order. Very good quality products. Fast and careful delivery. However, I couldn't subscribe to the newsletter and benefit from the 10% discount. Disappointed in that respect...
Translated reviews
G
Gerald C.
Rating: 4 out of 5
following a purchase from 12/02/2025
Package well received with the material ordered. No surprises about the contents. I appreciated the availability of the products.
Translated reviews
P
Pierre H.
Rating: 4 out of 5
following a purchase from 03/02/2025
I would have liked to receive an ink cartridge to try out my fountain pen.
Translated reviews
M
Morgan P.
Rating: 2 out of 5
following a purchase from 31/01/2025
The product is as expected as it is a Midori notebook so no issues there, after all it is the same product regardless of who sells it. My review is of Papeterie Makkura and the reason for 2 stars is I was very disappointed that it took almost a week for delivery which is very poor for an item as small and light as an A6 pocket notebook at a delivery charge of €5,90! And that was not even to my house but to my local post office as delivery to my house would have cost a couple of euros more! Honestly for that price I had expected 1 day delivery not 6 days. Next time I will just order from Amazon or Cultura as the price is the same but delivery is much faster and more convenient with it being delivered to my home and not a post office. A shame as I had hoped to be able to support a smaller business but they need to improve their delivery options. There are far cheaper options as I have bought items from many small businesses that do not charge so much and can still do less than 2 day deliveries to my actual home so I have no idea what is going on with their delivery arrangements.
D
DANIEL G.
Rating: 2 out of 5
following a purchase from 14/01/2025
Great product. But delivery times from Paris to Paris are a bit long.
Translated reviews
V
VALERIE M.
Rating: 2 out of 5
following a purchase from 16/01/2025
a reading error led me to believe that the cartridge prices were for 4 packs and not just one.
Translated reviews
F
Fabrice Q.
Rating: 2 out of 5
following a purchase from 11/01/2025
No French instructions on how to use the pen. A bit expensive for a pen made in China.
Translated reviews
Response from Papeterie Makkura
Hello Fabrice, thank you for your review. I'm sorry, the brand only offers instructions in Japanese and English. We will pass on this translation problem to the brand.
By the way, your pen is a Sailor, it was absolutely not made in China, Sailor only produces in Japan.
Best regards,
Karolina
D
Delhia M.
Rating: 2 out of 5
following a purchase from 01/01/2025
My item arrived damaged
Translated reviews
Response from Papeterie Makkura
Hello Delhia, we're sorry to hear that you've received a damaged item. We go to great lengths to ensure the quality of our products and take customer feedback very seriously. We look forward to providing you with a satisfactory shopping experience in the future. Thank you for your confidence and your opinion.
Best regards,
Karolina
E
Eeva P.
Rating: 3 out of 5
following a purchase from 09/12/2024
Ink bottles had faulty lids and leaked during delivery. Otherwise sevice was excellent.
M
Michel R.
Rating: 4 out of 5
following a purchase from 06/12/2024
Packaging to be improved
Translated reviews
G
Georges H.
Rating: 4 out of 5
following a purchase from 02/12/2024
Perfect, except for delivery to a relay point other than the one indicated.
Translated reviews
D
Didier M.
Rating: 3 out of 5
following a purchase from 15/11/2024
Long delivery (5 days) and parcel arrives partly crushed. It's a shame because it was shipped quickly
Translated reviews
K
Kirsi K.
Rating: 3 out of 5
following a purchase from 12/11/2024
The items were well packed and exactly what I ordered. It was easy to order and make the payment. Also the variety of inks is very good in the shop. But... I would like the e-mail ads to come in english as I do not speak french. Also the shipping cost was too high and for that price it shouldn´t take more than a week to deliver(ordered from Italy at the same time, half the shipping cost and half the shipping time mon-thu). If you get that in order I will certainly order again. So all and all it was good with small bad details, thank you.
P
patricia D.
Rating: 2 out of 5
following a purchase from 06/11/2024
Hello The quality of the products is not in question but I did not receive what I ordered.
Translated reviews
Response from Papeterie Makkura
Hello Patricia, thank you for your review. We're sorry you didn't receive the order you were expecting. We are constantly working to improve our service to provide you with the best possible experience. Please do not hesitate to contact us by email or WhatsApp to resolve this issue. We hope to see you soon on our website. Have a nice day.
J
Jorge M.
Rating: 4 out of 5
following a purchase from 26/10/2024
Goods ordered well received and compliant.
Translated reviews
B
Brigitte P.
Rating: 4 out of 5
following a purchase from 06/08/2024
Went well except that I had to ask myself and was not informed of the slightly delayed delivery
C
Catherine B.
Rating: 1 out of 5
following a purchase from 06/08/2024
I have sent you an email because the parcel was damaged and two figures are missing.
Translated reviews
Response from Papeterie Makkura
Hello,
We have received your email. We are very sorry for this incident. We have proceeded to the refund of the lost products.
If our customer service has met your expectations, we would be grateful if you could update the note accordingly.
Best regards,
Karolina
C
Cristian C.
Rating: 1 out of 5
following a purchase from 21/03/2024
delivery fee was enormous! would not recommend.
L
LAURIE C.
Rating: 4 out of 5
following a purchase from 20/07/2024
Fast shipping and a little attention on top of my purchases, but no reply to the email or whatsapp message to my questions.
Translated reviews
M
Marie D.
Rating: 2 out of 5
following a purchase from 16/07/2024
One of the products delivered does not correspond to my order ...
Translated reviews
Response from Papeterie Makkura
Hello,
Could you please let us know which item was not delivered so that we can either return it to you or refund your money.
Best regards,
Karolina
H
Hubert T.
Rating: 1 out of 5
following a purchase from 17/07/2024
BOF!
Translated reviews
Response from Papeterie Makkura
Hello Hubert, thank you for sharing your review of our Papeterie Makkura website. We are sorry that your experience was not satisfactory. We take your comments into account and are constantly working to improve our services to meet our customers' expectations.
Could you tell us more about what disappointed you about our online store?
We look forward to demonstrating our commitment to quality and excellence in the future.
F
FRANCIS P.
Rating: 1 out of 5
following a purchase from 20/04/2024
I have not received my parcel
Translated reviews
Response from Papeterie Makkura
Hello,
I hope we have solved the delivery problem.
If you are satisfied with our service, do not hesitate to update your rating.
Thank you in advance and have a nice day,
Karolina
G
Giuseppe M.
Rating: 3 out of 5
following a purchase from 04/05/2024
Ras
Translated reviews
A
Aurore P.
Rating: 4 out of 5
following a purchase from 04/05/2024
Perfect 👍
Translated reviews
L
Leslie N.
Rating: 2 out of 5
following a purchase from 30/04/2024
thin watercolor paper
Translated reviews
G
gauthier G.
Rating: 4 out of 5
following a purchase from 11/04/2024
little time to test
Translated reviews
C
Constanze G.
Rating: 2 out of 5
following a purchase from 20/03/2024
Almost all the ends of the blocks are pressed in, a sheet of paper is not enough packaging.
Translated reviews
A
Arlette B.
Rating: 1 out of 5
following a purchase from 28/03/2024
Fast delivery. Everything as expected
Translated reviews
Response from Papeterie Makkura
Hello,
Can you confirm that the rating is 1 out of 5? Or is it a mistake?
S
Séverine V.
Rating: 4 out of 5
following a purchase from 11/03/2024
satisfied with my order (just one edge of one of the notebooks was already corroded)
Translated reviews
E
Elodie P.
Rating: 4 out of 5
following a purchase from 29/02/2024
Fast order preparation and dispatch. Order arrived undamaged and compliant.
Translated reviews