Customer reviews of Papeterie Makkura

The order went very well, the delivery went very badly. I was changed twice from one relay to another and the last one I didn't choose was far from my home.

Very good quality products. The order arrived quickly. However, I would have liked the products to be a little better packed in the parcel.

I paid for shipping with FedEx Express as that was the only option for international shipping and it should have arrived in 1-3 days but they send it with another courier that took 2 weeks to arrive.

No delivery.

I was disappointed to have to wait three weeks (I wrote a check but didn't see that it involved three weeks).

Too much packaging for such a small product.

Hello, very pleased with my order! But wouldn't it be better to send them by post (the envelopes don't weigh much, for worldwide relays).

Ras... Good packaging and the inks seem to match my expectations!!!

satisfied with the order and the products, but not with the delivery Colissimo sucks, unable to deliver on the spot, had to pick up the parcel at a relay point and get the info in the spam, maybe change the delivery method?

Product not as expected

Hello On the whole I'm fine, but the pencil with the golden tip and the lead was broken. Cordially Mrs Chapus

Satisfied with the products and also with the parcel which is not filled with plastic, well done! Shipment a little long perhaps...

Speed, efficiency, the product corresponds to my expectations. It's perfect.

Very satisfied with the quality of the products, a little disappointed with the size of some. Fast delivery

Overall, I'm quite satisfied, but one of the notepads was damaged because of the packaging.

I'll break the score down into two parts: - The first: the order was compliant and received promptly, the parcel was well prepared, and the quality was always top-notch. I'd give it 5 stars without question; - The second: on the other hand, what spoils the note is that the Mondial Relay point I had requested was not respected. As a result, I had to travel by car in an area where it's notoriously difficult to get around and park due to a lack of spaces, 1 hour there and back, even though the Mondial Relay point I'd requested is a 5-minute walk from my home. And that, frankly, made me a little uneasy.

very long lead time on the Sailor pen and in the end I had to give up on the model I wanted as the lead time was not announced when I placed the order

No problems with the items. On the other hand, Fedex shipping leaves a lot to be desired. The parcel was left in front of the door without any form of protection...

I am satisfied with my purchases, but the 48h delivery is false! Ordered on Thursday, received on Wednesday, far from 48 hours.

Many thanks.

Out arrived fast. But I had ordered black (3) and blue (3) pen refills and received everything in black.

Top site!

Hello no because it's not this format that I wanted it's for writing a letter so disappointed. Now it's useless. I'm sorry. Small notepad

Good A little disappointed by the size of the rubber.

Just a quick note to say that the presentation of the packaging doesn't reflect what you're selling... the little boxes of cartridges laid loose with paper on top... in a cardboard box 10 times too big... A bubble envelope with the little cartridges in a little bag with a little note would have been nice... it's a shame in France the taste for detail and pretty presentation isn't honored... Compared with Japanese shipments........

apart from the availability of the products, which is not very clear, i am very happy with my two orders, the delivery time and the quality of the products. i recommend them and will be ordering from the site again very soon. i wish the Makkura team all the best for the future.

My experience is mixed for the following reasons. I placed an order for two batches of Tomoè River paper in A5 size. Although the sets were very carefully packaged, one corner of the sets was chipped. I notified the mill with photos. The stationery store offered me the option of returning the sets or a 25% discount on a repeat order. I opted for the second option, as a postal return is time-consuming and tedious. What's more, the cost of the return was not provided for by the stationery store. In the event of an incident, Amazon is more accommodating. In the end, I very quickly received the second batch in perfect condition, hence the three-star rating given the extra cost.

Very good

Fast shipping and receipt. However, an error on an item that arrived in blue instead of black.

Mixed opinion, I received my order on time but the bottle of ink opened a little in its box: the box and the bottle are stained, it's really a shame for a gift.

Superb products, impossible to find elsewhere, hence the prices... I'm delighted. The packaging is extremely well done, Japanese style. It's a pity I had to pay customs fees for an international rate, even though Martinique is French...

Good products, but a delivery option without signature would be appreciated.

Purchase of a traveler's notebook as a gift for a connoisseur. Wide choice of items. Extremely fast delivery and careful packaging. On the other hand, it took more than 30 minutes to place the order, let's assume that's due to Internet traffic jams...

On the speed of shipment, communication and quality of packaging. Nothing to say, it's impeccable. On the other hand, I'm taking off one star because the Mondial Relais selection system no longer allows me to choose relay points near my home as it used to. With each successive order, the choice has diminished, forcing me to use Colissimo.

First purchase Customer service "very good

Very good. Order received on time

Good quality stationery

Item conforms to the order, with a small drawback, but perhaps not related to Makkura stationery: I only received an e-mail informing me that I had 3 days left to collect my parcel from the collection point, without any previous e-mail. This in no way detracts from the quality of the product or the speed of delivery. I warmly recommend

Good company to deal with

Very serious site in terms of delivery times. That said, the references and details concerning the products are sometimes erroneous. Nottament nlrqueon order a notebook without line and it is in fact line and even illustrations at the top and bottom of pages. The same goes for formats: I received a 5" when I thought I'd ordered an a4"... not very clear. I'd also add that some paper is expensive for draft sheet quality.