Customer reviews of Papeterie Makkura

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 3 762 published reviews
5 3 575 95% 4 117 3% 3 33 1% 2 16 0% 1 21 1%

Summary of reviews

Delivery is a standout feature of the online store, with customers consistently highlighting the perfect, quick, and neat shipping of their orders. Many reviews emphasize the speed of delivery, often mentioning that items arrived promptly and well-packaged. The quality of products is another recurring theme, with customers expressing satisfaction about the exceptional stationery selection, including unique items that are often hard to find elsewhere. The careful packaging further reinforces the positive experience, ensuring that products arrive in pristine condition.

Reviews 1, 2, 3 and 4 stars

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G
Geneviève C.
Rating: 3 out of 5
following a purchase from 28/09/2022
The envelopes are very pretty; I find the stationery less embellished and much less detailed, so I'm 1 bit disappointed.
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Jenny Z.
Rating: 4 out of 5
following a purchase from 21/09/2022
As a gift - it's great!
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Laura V.
Rating: 4 out of 5
following a purchase from 20/09/2022
I placed an order for lined woven envelopes. The order matched my expectations and arrived quickly, in good condition.
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Philippe S.
Rating: 4 out of 5
following a purchase from 10/09/2022
I recommend Makkura and will order from them again.
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didier L.
Rating: 3 out of 5
following a purchase from 18/08/2022
I find it regrettable that shipment only took place on the Monday following my order (placed on Thursday). 8 days to receive a 25gr parcel... that's a bit too long.
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Jean D.
Rating: 4 out of 5
following a purchase from 18/07/2022
Order processed and shipped quickly. However, I have a question: I don't have a manufacturer's warranty certificate for my item (Pilot fountain pen). Is this normal?
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Response from Papeterie Makkura
Hello,
Thank you for your comment. Regarding the warranty, the invoice is the document that serves as a warranty.
Best regards,
Karolina
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Armelle R.
Rating: 3 out of 5
following a purchase from 10/07/2022
Very well packed. But very long delivery time.
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Armelle R.
Rating: 3 out of 5
following a purchase from 10/07/2022
Very well packed. But very long delivery time.
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Armelle R.
Rating: 3 out of 5
following a purchase from 10/07/2022
Very well packed. But very long delivery time.
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Armelle R.
Rating: 3 out of 5
following a purchase from 10/07/2022
Very well packed. But very long delivery time.
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Axel M.
Rating: 4 out of 5
following a purchase from 12/06/2022
Excellent!
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Claude S.
Rating: 4 out of 5
following a purchase from 23/04/2022
Small order perfectly executed, ss kes best. Of course, shipping costs are proportionately high...
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Rafael S.
Rating: 3 out of 5
following a purchase from 01/04/2022
Fast delivery. But: Postage cost me a 66% of the item price !!!! Item price = EUR 24.92 (100 pages of writing paper) Postage = EUR 16.50 (for Switzerland, near Geneva) That's HUGE!
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Lhénoret A.
Rating: 4 out of 5
following a purchase from 07/03/2022
Everything went smoothly with the order, and the products were well packaged. I just wish I could have chosen a delivery system other than Mondial Relay.
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Axel M.
Rating: 4 out of 5
following a purchase from 05/03/2022
Order delivered quickly and completely.
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Ludovic L.
Rating: 4 out of 5
following a purchase from 27/02/2022
The order arrived intact and whole. It was fast. I am satisfied and will order from Makkura stationery again.
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Berengere P.
Rating: 1 out of 5
following a purchase from 31/01/2022
The order does not correspond to the desired product. I have contacted the site but have not received any reply. Is it possible to return the product and get a refund? It's a pity that no return/exchange paper is added to the order. Cdlt.
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Response from Papeterie Makkura
Hello,
I replied to you on February 5, asking if the product is not what you ordered or if you've changed your mind about buying it.
The return procedure is not the same in each case.
Best regards,
Karolina
O
onkar K.
Rating: 1 out of 5
following a purchase from 30/01/2022
clip and collect' in a residential building, putting the customer in difficulty: no name of the company on the intercom; impossible to get his parcel?
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Response from Papeterie Makkura
Hello,
We do everything we can to facilitate Click & Collect.
However, you were able to collect your parcel without any problem.
I think your note is very unfair, especially as we make it clear on the site that there is no physical store.
J
Jacques B.
Rating: 2 out of 5
following a purchase from 18/01/2022
The order (small package, 50 gr max) should have been sent by post. The shipping cost was too high.
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alexandre B.
Rating: 4 out of 5
following a purchase from 25/01/2022
Order went very well. Fast delivery. Careful packaging. The products are superb. I withdraw one star because being on my first order, I entered the coupon received when registering and the promised 5% discount was not applied despite the insertion of the code at the time of ordering. Too bad
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Monique D.
Rating: 4 out of 5
following a purchase from 23/12/2021
A little late in the planned delivery, but very well informed about the tracking of the package.
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burtin G.
Rating: 4 out of 5
following a purchase from 09/12/2021
Items fairly in stock, fast 48 h delivery with impeccable products!!!!
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Fabrice D.
Rating: 4 out of 5
following a purchase from 02/12/2021
Very clear site, easy to order, ultra fast shipping, superbly packaged. Too bad the roller cartridge was missing, but quickly corrected after my request.
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Bénédicte L.
Rating: 4 out of 5
following a purchase from 13/11/2021
A very good site for stocking up on Japanese stationery, which is not always easy to find on French retailers. However, I regret the absence of more affordable fountain pens such as Pilot's metropolitan model, or the Taiwanese brand TWSBI whose products offer very good value for money :)
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ERIC G.
Rating: 4 out of 5
following a purchase from 08/11/2021
Deadlines met, very good pre-delivery communication.
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Thierry P.
Rating: 4 out of 5
following a purchase from 28/10/2021
Refinement of floral themes, only regret, very small format
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Henrique N.
Rating: 4 out of 5
following a purchase from 18/10/2021
The carrier is not the best choice honestly. For the Papeterie Makkura, however, they were impecabble in the packaging and so forth.
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Xavier G.
Rating: 4 out of 5
following a purchase from 14/10/2021
Package conforms, efficient follow-up. The only drawback: the box did not contain a donkey guide, contrary to what I had understood over the phone.
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Barbara S.
Rating: 4 out of 5
following a purchase from 26/09/2021
Over-wrapped package, a bubble envelope would have sufficed for our order. This one is exactly as described and corresponds to our expectations.
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Jennifer S.
Rating: 1 out of 5
Paper is very small for writing letters and too expensive!
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Response from Papeterie Makkura
Hello,
I'm writing to find out if there's an error in your review. This review concerns the site as a whole, as well as the service.
Could you please confirm the rating?
Best regards,
Karolina Dopierala
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Anne-Sophie V.
Rating: 3 out of 5
following a purchase from 14/08/2021
Very nice stationery, very good quality, 3 stars because the price is still very high in my opinion.
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Gozé M.
Rating: 3 out of 5
following a purchase from 10/08/2021
It was a gift, me personally, the items are overpriced.
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GUY P.
Rating: 4 out of 5
following a purchase from 26/07/2021
It's a pity there's no explanation of how to use the seal and the wax, and given how difficult it is to make a seal, the question arises as to whether soft wax is the right one to use.
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Brice B.
Rating: 4 out of 5
following a purchase from 04/07/2021
Good but average delivery service
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Cerise G.
Rating: 1 out of 5
following a purchase from 03/05/2021
Article ordered on May 4th, received on June 30th. I had to call regularly to get information... no apology message. No commercial gesture, a 5 euro voucher with obligation to buy...
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François C.
Rating: 4 out of 5
following a purchase from 15/06/2021
No problem at all!
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Cathy R.
Rating: 4 out of 5
following a purchase from 21/05/2021
A stationery that offers beautiful items, shipping is careful because my notebook arrived well packaged 😊 especially continue to sell notebooks archer & Olive 😉
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Gaëlle C.
Rating: 4 out of 5
following a purchase from 17/04/2021
Minimalist and efficient. I imagined the stationery to be thicker. I'm glad you did.
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Arnaud D.
Rating: 4 out of 5
following a purchase from 02/05/2021
Fast and efficient. Wide choice of inks and papers. However, 2 orders, and both times the paper was slightly damaged in one corner... The packaging, although complete, doesn't seem to be adapted to our carriers' gestures. Perhaps look at how other companies ship books, for example.
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thierry B.
Rating: 4 out of 5
following a purchase from 28/04/2021
In accordance with my order. Everything was very well packed!
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