Customer reviews of Papeterie Makkura

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 3 905 published reviews
5 3 712 95% 4 123 3% 3 33 1% 2 16 0% 1 21 1%

Summary of reviews

Papeterie Makkura consistently delivers fast, reliable shipping with careful, well-packaged orders, ensuring items arrive promptly and in excellent condition. Customers highlight a broad selection of stationery, including hard-to-find products, and note that descriptions match what they receive, with many items tested to be of exceptional quality. The service stands out for responsive, attentive support and smooth order handling, from quick processing to courteous refunds when needed. Overall, shoppers experience dependable delivery, thorough packaging, and a trustworthy, capable stationery shop.

Reviews 1, 2, 3 and 4 stars

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L
Laurence F.
Rating: 4 out of 5
following a purchase from 29/11/2022
First purchase Customer service "very good
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Isabelle V.
Rating: 4 out of 5
following a purchase from 01/12/2022
Very good. Order received on time
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Pascal M.
Rating: 4 out of 5
following a purchase from 28/11/2022
Good quality stationery
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C
Christophe O.
Rating: 4 out of 5
following a purchase from 07/11/2022
Item conforms to the order, with a small drawback, but perhaps not related to Makkura stationery: I only received an e-mail informing me that I had 3 days left to collect my parcel from the collection point, without any previous e-mail. This in no way detracts from the quality of the product or the speed of delivery. I warmly recommend
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Duncan C.
Rating: 4 out of 5
following a purchase from 28/10/2022
Good company to deal with
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Maxime V.
Rating: 3 out of 5
following a purchase from 10/10/2022
Very serious site in terms of delivery times. That said, the references and details concerning the products are sometimes erroneous. Nottament nlrqueon order a notebook without line and it is in fact line and even illustrations at the top and bottom of pages. The same goes for formats: I received a 5" when I thought I'd ordered an a4"... not very clear. I'd also add that some paper is expensive for draft sheet quality.
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Geneviève C.
Rating: 3 out of 5
following a purchase from 28/09/2022
The envelopes are very pretty; I find the stationery less embellished and much less detailed, so I'm 1 bit disappointed.
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Jenny Z.
Rating: 4 out of 5
following a purchase from 21/09/2022
As a gift - it's great!
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Laura V.
Rating: 4 out of 5
following a purchase from 20/09/2022
I placed an order for lined woven envelopes. The order matched my expectations and arrived quickly, in good condition.
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Philippe S.
Rating: 4 out of 5
following a purchase from 10/09/2022
I recommend Makkura and will order from them again.
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D
Didier L.
Rating: 3 out of 5
following a purchase from 18/08/2022
I find it regrettable that shipment only took place on the Monday following my order (placed on Thursday). 8 days to receive a 25gr parcel... that's a bit too long.
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Jean D.
Rating: 4 out of 5
following a purchase from 18/07/2022
Order processed and shipped quickly. However, I have a question: I don't have a manufacturer's warranty certificate for my item (Pilot fountain pen). Is this normal?
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Response from Papeterie Makkura
Hello,
Thank you for your comment. Regarding the warranty, the invoice is the document that serves as a warranty.
Best regards,
Karolina
A
Armelle R.
Rating: 3 out of 5
following a purchase from 10/07/2022
Very well packed. But very long delivery time.
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Armelle R.
Rating: 3 out of 5
following a purchase from 10/07/2022
Very well packed. But very long delivery time.
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Armelle R.
Rating: 3 out of 5
following a purchase from 10/07/2022
Very well packed. But very long delivery time.
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Armelle R.
Rating: 3 out of 5
following a purchase from 10/07/2022
Very well packed. But very long delivery time.
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Axel M.
Rating: 4 out of 5
following a purchase from 12/06/2022
Excellent!
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Claude S.
Rating: 4 out of 5
following a purchase from 23/04/2022
Small order perfectly executed, ss kes best. Of course, shipping costs are proportionately high...
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Rafael S.
Rating: 3 out of 5
following a purchase from 01/04/2022
Fast delivery. But: Postage cost me a 66% of the item price !!!! Item price = EUR 24.92 (100 pages of writing paper) Postage = EUR 16.50 (for Switzerland, near Geneva) That's HUGE!
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Lhénoret A.
Rating: 4 out of 5
following a purchase from 07/03/2022
Everything went smoothly with the order, and the products were well packaged. I just wish I could have chosen a delivery system other than Mondial Relay.
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Axel M.
Rating: 4 out of 5
following a purchase from 05/03/2022
Order delivered quickly and completely.
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Ludovic L.
Rating: 4 out of 5
following a purchase from 27/02/2022
The order arrived intact and whole. It was fast. I am satisfied and will order from Makkura stationery again.
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Berengere P.
Rating: 1 out of 5
following a purchase from 31/01/2022
The order does not correspond to the desired product. I have contacted the site but have not received any reply. Is it possible to return the product and get a refund? It's a pity that no return/exchange paper is added to the order. Cdlt.
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Response from Papeterie Makkura
Hello,
I replied to you on February 5, asking if the product is not what you ordered or if you've changed your mind about buying it.
The return procedure is not the same in each case.
Best regards,
Karolina
O
Onkar K.
Rating: 1 out of 5
following a purchase from 30/01/2022
clip and collect' in a residential building, putting the customer in difficulty: no name of the company on the intercom; impossible to get his parcel?
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Response from Papeterie Makkura
Hello,
We do everything we can to facilitate Click & Collect.
However, you were able to collect your parcel without any problem.
I think your note is very unfair, especially as we make it clear on the site that there is no physical store.
J
Jacques B.
Rating: 2 out of 5
following a purchase from 18/01/2022
The order (small package, 50 gr max) should have been sent by post. The shipping cost was too high.
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Alexandre B.
Rating: 4 out of 5
following a purchase from 25/01/2022
Order went very well. Fast delivery. Careful packaging. The products are superb. I withdraw one star because being on my first order, I entered the coupon received when registering and the promised 5% discount was not applied despite the insertion of the code at the time of ordering. Too bad
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Monique D.
Rating: 4 out of 5
following a purchase from 23/12/2021
A little late in the planned delivery, but very well informed about the tracking of the package.
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Burtin G.
Rating: 4 out of 5
following a purchase from 09/12/2021
Items fairly in stock, fast 48 h delivery with impeccable products!!!!
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Fabrice D.
Rating: 4 out of 5
following a purchase from 02/12/2021
Very clear site, easy to order, ultra fast shipping, superbly packaged. Too bad the roller cartridge was missing, but quickly corrected after my request.
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Bénédicte L.
Rating: 4 out of 5
following a purchase from 13/11/2021
A very good site for stocking up on Japanese stationery, which is not always easy to find on French retailers. However, I regret the absence of more affordable fountain pens such as Pilot's metropolitan model, or the Taiwanese brand TWSBI whose products offer very good value for money :)
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Eric G.
Rating: 4 out of 5
following a purchase from 08/11/2021
Deadlines met, very good pre-delivery communication.
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Thierry P.
Rating: 4 out of 5
following a purchase from 28/10/2021
Refinement of floral themes, only regret, very small format
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Henrique N.
Rating: 4 out of 5
following a purchase from 18/10/2021
The carrier is not the best choice honestly. For the Papeterie Makkura, however, they were impecabble in the packaging and so forth.
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Xavier G.
Rating: 4 out of 5
following a purchase from 14/10/2021
Package conforms, efficient follow-up. The only drawback: the box did not contain a donkey guide, contrary to what I had understood over the phone.
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Barbara S.
Rating: 4 out of 5
following a purchase from 26/09/2021
Over-wrapped package, a bubble envelope would have sufficed for our order. This one is exactly as described and corresponds to our expectations.
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Jennifer S.
Rating: 1 out of 5
Paper is very small for writing letters and too expensive!
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Response from Papeterie Makkura
Hello,
I'm writing to find out if there's an error in your review. This review concerns the site as a whole, as well as the service.
Could you please confirm the rating?
Best regards,
Karolina Dopierala
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Anne-Sophie V.
Rating: 3 out of 5
following a purchase from 14/08/2021
Very nice stationery, very good quality, 3 stars because the price is still very high in my opinion.
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Gozé M.
Rating: 3 out of 5
following a purchase from 10/08/2021
It was a gift, me personally, the items are overpriced.
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Guy P.
Rating: 4 out of 5
following a purchase from 26/07/2021
It's a pity there's no explanation of how to use the seal and the wax, and given how difficult it is to make a seal, the question arises as to whether soft wax is the right one to use.
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Brice B.
Rating: 4 out of 5
following a purchase from 04/07/2021
Good but average delivery service
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