Customer reviews of Papeterie Makkura

I was disappointed to have to wait three weeks (I wrote a check but didn't see that it involved three weeks).

Too much packaging for such a small product.

Product not as expected

Overall, I'm quite satisfied, but one of the notepads was damaged because of the packaging.

I'll break the score down into two parts: - The first: the order was compliant and received promptly, the parcel was well prepared, and the quality was always top-notch. I'd give it 5 stars without question; - The second: on the other hand, what spoils the note is that the Mondial Relay point I had requested was not respected. As a result, I had to travel by car in an area where it's notoriously difficult to get around and park due to a lack of spaces, 1 hour there and back, even though the Mondial Relay point I'd requested is a 5-minute walk from my home. And that, frankly, made me a little uneasy.

very long lead time on the Sailor pen and in the end I had to give up on the model I wanted as the lead time was not announced when I placed the order

No problems with the items. On the other hand, Fedex shipping leaves a lot to be desired. The parcel was left in front of the door without any form of protection...

I am satisfied with my purchases, but the 48h delivery is false! Ordered on Thursday, received on Wednesday, far from 48 hours.

Out arrived fast. But I had ordered black (3) and blue (3) pen refills and received everything in black.

Hello no because it's not this format that I wanted it's for writing a letter so disappointed. Now it's useless. I'm sorry. Small notepad

Just a quick note to say that the presentation of the packaging doesn't reflect what you're selling... the little boxes of cartridges laid loose with paper on top... in a cardboard box 10 times too big... A bubble envelope with the little cartridges in a little bag with a little note would have been nice... it's a shame in France the taste for detail and pretty presentation isn't honored... Compared with Japanese shipments........

My experience is mixed for the following reasons. I placed an order for two batches of Tomoè River paper in A5 size. Although the sets were very carefully packaged, one corner of the sets was chipped. I notified the mill with photos. The stationery store offered me the option of returning the sets or a 25% discount on a repeat order. I opted for the second option, as a postal return is time-consuming and tedious. What's more, the cost of the return was not provided for by the stationery store. In the event of an incident, Amazon is more accommodating. In the end, I very quickly received the second batch in perfect condition, hence the three-star rating given the extra cost.

Fast shipping and receipt. However, an error on an item that arrived in blue instead of black.

Mixed opinion, I received my order on time but the bottle of ink opened a little in its box: the box and the bottle are stained, it's really a shame for a gift.

Very serious site in terms of delivery times. That said, the references and details concerning the products are sometimes erroneous. Nottament nlrqueon order a notebook without line and it is in fact line and even illustrations at the top and bottom of pages. The same goes for formats: I received a 5" when I thought I'd ordered an a4"... not very clear. I'd also add that some paper is expensive for draft sheet quality.

The envelopes are very pretty; I find the stationery less embellished and much less detailed, so I'm 1 bit disappointed.

I find it regrettable that shipment only took place on the Monday following my order (placed on Thursday). 8 days to receive a 25gr parcel... that's a bit too long.

Very well packed. But very long delivery time.

Very well packed. But very long delivery time.

Very well packed. But very long delivery time.

Very well packed. But very long delivery time.

Fast delivery. But: Postage cost me a 66% of the item price !!!! Item price = EUR 24.92 (100 pages of writing paper) Postage = EUR 16.50 (for Switzerland, near Geneva) That's HUGE!

The order does not correspond to the desired product. I have contacted the site but have not received any reply. Is it possible to return the product and get a refund? It's a pity that no return/exchange paper is added to the order. Cdlt.

clip and collect' in a residential building, putting the customer in difficulty: no name of the company on the intercom; impossible to get his parcel?

The order (small package, 50 gr max) should have been sent by post. The shipping cost was too high.

Paper is very small for writing letters and too expensive!

Very nice stationery, very good quality, 3 stars because the price is still very high in my opinion.

It was a gift, me personally, the items are overpriced.

Article ordered on May 4th, received on June 30th. I had to call regularly to get information... no apology message. No commercial gesture, a 5 euro voucher with obligation to buy...

I am very embarrassed to give a review of Makkura Stationery, as my order was indeed sent, but with an EMPTY bag inside the parcel! Fortunately, I was reimbursed immediately after reporting this unfortunate incident by e-mail.