English 
Français 
M
Rating: 4 out of 5
Very happy with the ordered items. A small downside for the packaging that could let an item slip out (a bit of extra tape could avoid this risk).
Translated reviews
Customer reviews of Papeterie Makkura
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 3 762 published reviews
Summary of reviews
Delivery is a standout feature of the online store, with customers consistently highlighting the perfect, quick, and neat shipping of their orders. Many reviews emphasize the speed of delivery, often mentioning that items arrived promptly and well-packaged. The quality of products is another recurring theme, with customers expressing satisfaction about the exceptional stationery selection, including unique items that are often hard to find elsewhere. The careful packaging further reinforces the positive experience, ensuring that products arrive in pristine condition.
Reviews 1, 2 and 4 stars
Reset filtersN
Rating: 2 out of 5
small package, received crushed due to inadequate packaging. The item is not damaged but its box is, and it's for a gift, so I am not satisfied
Translated reviews
S
Rating: 4 out of 5
Love the items. Thanks
R
Rating: 1 out of 5
Very poor quality. Seems the ink was stocked for years. Piètre qualité, l’encre est presque sèche, rien à voir avec l’original.
S
Rating: 4 out of 5
Very satisfied with my 1st order. Very good quality products. Fast and careful delivery. However, I couldn't subscribe to the newsletter and benefit from the 10% discount. Disappointed in that respect...
Translated reviews
G
Rating: 4 out of 5
Package well received with the material ordered. No surprises about the contents. I appreciated the availability of the products.
Translated reviews
P
Rating: 4 out of 5
I would have liked to receive an ink cartridge to try out my fountain pen.
Translated reviews
M
Rating: 2 out of 5
The product is as expected as it is a Midori notebook so no issues there, after all it is the same product regardless of who sells it. My review is of Papeterie Makkura and the reason for 2 stars is I was very disappointed that it took almost a week for delivery which is very poor for an item as small and light as an A6 pocket notebook at a delivery charge of €5,90! And that was not even to my house but to my local post office as delivery to my house would have cost a couple of euros more! Honestly for that price I had expected 1 day delivery not 6 days. Next time I will just order from Amazon or Cultura as the price is the same but delivery is much faster and more convenient with it being delivered to my home and not a post office. A shame as I had hoped to be able to support a smaller business but they need to improve their delivery options. There are far cheaper options as I have bought items from many small businesses that do not charge so much and can still do less than 2 day deliveries to my actual home so I have no idea what is going on with their delivery arrangements.
D
Rating: 2 out of 5
Great product. But delivery times from Paris to Paris are a bit long.
Translated reviews
V
Rating: 2 out of 5
a reading error led me to believe that the cartridge prices were for 4 packs and not just one.
Translated reviews
F
Rating: 2 out of 5
No French instructions on how to use the pen. A bit expensive for a pen made in China.
Translated reviews
Response from Papeterie Makkura
Hello Fabrice, thank you for your review. I'm sorry, the brand only offers instructions in Japanese and English. We will pass on this translation problem to the brand.
By the way, your pen is a Sailor, it was absolutely not made in China, Sailor only produces in Japan.
Best regards,
Karolina
By the way, your pen is a Sailor, it was absolutely not made in China, Sailor only produces in Japan.
Best regards,
Karolina
D
Rating: 2 out of 5
My item arrived damaged
Translated reviews
Response from Papeterie Makkura
Hello Delhia, we're sorry to hear that you've received a damaged item. We go to great lengths to ensure the quality of our products and take customer feedback very seriously. We look forward to providing you with a satisfactory shopping experience in the future. Thank you for your confidence and your opinion.
Best regards,
Karolina
Best regards,
Karolina
M
Rating: 4 out of 5
Packaging to be improved
Translated reviews
G
Rating: 4 out of 5
Perfect, except for delivery to a relay point other than the one indicated.
Translated reviews
P
Rating: 2 out of 5
Hello The quality of the products is not in question but I did not receive what I ordered.
Translated reviews
Response from Papeterie Makkura
Hello Patricia, thank you for your review. We're sorry you didn't receive the order you were expecting. We are constantly working to improve our service to provide you with the best possible experience. Please do not hesitate to contact us by email or WhatsApp to resolve this issue. We hope to see you soon on our website. Have a nice day.
J
Rating: 4 out of 5
Goods ordered well received and compliant.
Translated reviews
B
Rating: 4 out of 5
Went well except that I had to ask myself and was not informed of the slightly delayed delivery
C
Rating: 1 out of 5
I have sent you an email because the parcel was damaged and two figures are missing.
Translated reviews
Response from Papeterie Makkura
Hello,
We have received your email. We are very sorry for this incident. We have proceeded to the refund of the lost products.
If our customer service has met your expectations, we would be grateful if you could update the note accordingly.
Best regards,
Karolina
We have received your email. We are very sorry for this incident. We have proceeded to the refund of the lost products.
If our customer service has met your expectations, we would be grateful if you could update the note accordingly.
Best regards,
Karolina
C
Rating: 1 out of 5
delivery fee was enormous! would not recommend.
L
Rating: 4 out of 5
Fast shipping and a little attention on top of my purchases, but no reply to the email or whatsapp message to my questions.
Translated reviews
M
Rating: 2 out of 5
One of the products delivered does not correspond to my order ...
Translated reviews
Response from Papeterie Makkura
Hello,
Could you please let us know which item was not delivered so that we can either return it to you or refund your money.
Best regards,
Karolina
Could you please let us know which item was not delivered so that we can either return it to you or refund your money.
Best regards,
Karolina
H
Rating: 1 out of 5
BOF!
Translated reviews
Response from Papeterie Makkura
Hello Hubert, thank you for sharing your review of our Papeterie Makkura website. We are sorry that your experience was not satisfactory. We take your comments into account and are constantly working to improve our services to meet our customers' expectations.
Could you tell us more about what disappointed you about our online store?
We look forward to demonstrating our commitment to quality and excellence in the future.
Could you tell us more about what disappointed you about our online store?
We look forward to demonstrating our commitment to quality and excellence in the future.
F
Rating: 1 out of 5
I have not received my parcel
Translated reviews
Response from Papeterie Makkura
Hello,
I hope we have solved the delivery problem.
If you are satisfied with our service, do not hesitate to update your rating.
Thank you in advance and have a nice day,
Karolina
I hope we have solved the delivery problem.
If you are satisfied with our service, do not hesitate to update your rating.
Thank you in advance and have a nice day,
Karolina
A
Rating: 4 out of 5
Perfect 👍
Translated reviews
L
Rating: 2 out of 5
thin watercolor paper
Translated reviews
G
Rating: 4 out of 5
little time to test
Translated reviews
C
Rating: 2 out of 5
Almost all the ends of the blocks are pressed in, a sheet of paper is not enough packaging.
Translated reviews
A
Rating: 1 out of 5
Fast delivery. Everything as expected
Translated reviews
Response from Papeterie Makkura
Hello,
Can you confirm that the rating is 1 out of 5? Or is it a mistake?
Can you confirm that the rating is 1 out of 5? Or is it a mistake?
S
Rating: 4 out of 5
satisfied with my order (just one edge of one of the notebooks was already corroded)
Translated reviews
E
Rating: 4 out of 5
Fast order preparation and dispatch. Order arrived undamaged and compliant.
Translated reviews
C
Rating: 4 out of 5
The order went very well, the delivery went very badly. I was changed twice from one relay to another and the last one I didn't choose was far from my home.
Translated reviews
C
Rating: 4 out of 5
Very good quality products. The order arrived quickly. However, I would have liked the products to be a little better packed in the parcel.
Translated reviews
B
Rating: 2 out of 5
I paid for shipping with FedEx Express as that was the only option for international shipping and it should have arrived in 1-3 days but they send it with another courier that took 2 weeks to arrive.
Translated reviews
H
Rating: 1 out of 5
No delivery.
Translated reviews
Response from Papeterie Makkura
Hello,
I'm sorry for the problems you had with the delivery.
Mondial Relay delivered your parcel in 3 days, which is a good average for them. We offer several carriers, so don't hesitate to choose another one for your next order.
Best regards,
Karolina
I'm sorry for the problems you had with the delivery.
Mondial Relay delivered your parcel in 3 days, which is a good average for them. We offer several carriers, so don't hesitate to choose another one for your next order.
Best regards,
Karolina
R
Rating: 4 out of 5
Hello, very pleased with my order! But wouldn't it be better to send them by post (the envelopes don't weigh much, for worldwide relays).
Translated reviews
M
Rating: 4 out of 5
Ras... Good packaging and the inks seem to match my expectations!!!
Translated reviews
H
Rating: 4 out of 5
satisfied with the order and the products, but not with the delivery Colissimo sucks, unable to deliver on the spot, had to pick up the parcel at a relay point and get the info in the spam, maybe change the delivery method?
Translated reviews
M
Rating: 4 out of 5
Hello On the whole I'm fine, but the pencil with the golden tip and the lead was broken. Cordially Mrs Chapus
Translated reviews
C
Rating: 4 out of 5
Satisfied with the products and also with the parcel which is not filled with plastic, well done! Shipment a little long perhaps...
Translated reviews
P
Rating: 4 out of 5
Speed, efficiency, the product corresponds to my expectations. It's perfect.
Translated reviews