Customer reviews of Papeterie Makkura

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Fabrice P.

Rating: 4 out of 5

Published on 18/11/2023 à 15h44 following a purchase from 10/11/2023

Very satisfied with the quality of the products, a little disappointed with the size of some. Fast delivery

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Richard D.

Rating: 4 out of 5

Published on 28/07/2023 à 18h18 following a purchase from 11/07/2023

Many thanks.

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Angélique V.

Rating: 2 out of 5

Published on 22/07/2023 à 12h07 following a purchase from 13/07/2023

Out arrived fast. But I had ordered black (3) and blue (3) pen refills and received everything in black.

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Andree F.

Rating: 4 out of 5

Published on 20/07/2023 à 10h34 following a purchase from 10/07/2023

Top site!

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Karen T.

Rating: 1 out of 5

Published on 22/05/2023 à 08h59 following a purchase from 17/05/2023

Hello no because it's not this format that I wanted it's for writing a letter so disappointed. Now it's useless. I'm sorry. Small notepad

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Response from Papeterie Makkura Published on 22/05/2023

Hello,
I'm sorry to hear that you received a notepad instead of the product you ordered (set of 10 A5 sheets + envelopes).
If we have made a mistake, please do not hesitate to contact us again for the correct product or a refund.
Best regards,
Karolina

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François S.

Rating: 4 out of 5

Published on 29/04/2023 à 13h58 following a purchase from 22/04/2023

Good A little disappointed by the size of the rubber.

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Maelenn S.

Rating: 4 out of 5

Published on 17/03/2023 à 10h44 following a purchase from 27/02/2023

apart from the availability of the products, which is not very clear, i am very happy with my two orders, the delivery time and the quality of the products. i recommend them and will be ordering from the site again very soon. i wish the Makkura team all the best for the future.

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Nicolas F.

Rating: 4 out of 5

Published on 23/02/2023 à 14h45 following a purchase from 14/02/2023

Very good

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Aline N.

Rating: 4 out of 5

Published on 19/01/2023 à 15h03 following a purchase from 04/01/2023

Superb products, impossible to find elsewhere, hence the prices... I'm delighted. The packaging is extremely well done, Japanese style. It's a pity I had to pay customs fees for an international rate, even though Martinique is French...

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Hadrien G.

Rating: 4 out of 5

Published on 13/12/2022 à 06h34 following a purchase from 04/12/2022

Good products, but a delivery option without signature would be appreciated.

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Stella N.

Rating: 4 out of 5

Published on 11/12/2022 à 12h11 following a purchase from 09/12/2022

Purchase of a traveler's notebook as a gift for a connoisseur. Wide choice of items. Extremely fast delivery and careful packaging. On the other hand, it took more than 30 minutes to place the order, let's assume that's due to Internet traffic jams...

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Clément C.

Rating: 4 out of 5

Published on 11/12/2022 à 10h04 following a purchase from 30/11/2022

On the speed of shipment, communication and quality of packaging. Nothing to say, it's impeccable. On the other hand, I'm taking off one star because the Mondial Relais selection system no longer allows me to choose relay points near my home as it used to. With each successive order, the choice has diminished, forcing me to use Colissimo.

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laurence F.

Rating: 4 out of 5

Published on 09/12/2022 à 14h30 following a purchase from 29/11/2022

First purchase Customer service "very good

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Isabelle V.

Rating: 4 out of 5

Published on 08/12/2022 à 19h18 following a purchase from 01/12/2022

Very good. Order received on time

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Pascal M.

Rating: 4 out of 5

Published on 02/12/2022 à 12h04 following a purchase from 28/11/2022

Good quality stationery

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Christophe O.

Rating: 4 out of 5

Published on 16/11/2022 à 12h51 following a purchase from 07/11/2022

Item conforms to the order, with a small drawback, but perhaps not related to Makkura stationery: I only received an e-mail informing me that I had 3 days left to collect my parcel from the collection point, without any previous e-mail. This in no way detracts from the quality of the product or the speed of delivery. I warmly recommend

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Duncan C.

Rating: 4 out of 5

Published on 07/11/2022 à 12h06 following a purchase from 28/10/2022

Good company to deal with

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Jenny Z.

Rating: 4 out of 5

Published on 29/09/2022 à 15h17 following a purchase from 21/09/2022

As a gift - it's great!

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Laura V.

Rating: 4 out of 5

Published on 26/09/2022 à 16h22 following a purchase from 20/09/2022

I placed an order for lined woven envelopes. The order matched my expectations and arrived quickly, in good condition.

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Philippe S.

Rating: 4 out of 5

Published on 15/09/2022 à 17h52 following a purchase from 10/09/2022

I recommend Makkura and will order from them again.

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Jean D.

Rating: 4 out of 5

Published on 23/07/2022 à 14h02 following a purchase from 18/07/2022

Order processed and shipped quickly. However, I have a question: I don't have a manufacturer's warranty certificate for my item (Pilot fountain pen). Is this normal?

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Response from Papeterie Makkura Published on 24/07/2022

Hello,
Thank you for your comment. Regarding the warranty, the invoice is the document that serves as a warranty.
Best regards,
Karolina

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Axel M.

Rating: 4 out of 5

Published on 16/06/2022 à 17h24 following a purchase from 12/06/2022

Excellent!

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Claude S.

Rating: 4 out of 5

Published on 28/04/2022 à 15h11 following a purchase from 23/04/2022

Small order perfectly executed, ss kes best. Of course, shipping costs are proportionately high...

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Lhénoret A.

Rating: 4 out of 5

Published on 14/03/2022 à 07h14 following a purchase from 07/03/2022

Everything went smoothly with the order, and the products were well packaged. I just wish I could have chosen a delivery system other than Mondial Relay.

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Axel M.

Rating: 4 out of 5

Published on 11/03/2022 à 14h27 following a purchase from 05/03/2022

Order delivered quickly and completely.

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Ludovic L.

Rating: 4 out of 5

Published on 03/03/2022 à 16h38 following a purchase from 27/02/2022

The order arrived intact and whole. It was fast. I am satisfied and will order from Makkura stationery again.

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Berengere P.

Rating: 1 out of 5

Published on 06/02/2022 à 18h13 following a purchase from 31/01/2022

The order does not correspond to the desired product. I have contacted the site but have not received any reply. Is it possible to return the product and get a refund? It's a pity that no return/exchange paper is added to the order. Cdlt.

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Response from Papeterie Makkura Published on 07/02/2022

Hello,
I replied to you on February 5, asking if the product is not what you ordered or if you've changed your mind about buying it.
The return procedure is not the same in each case.
Best regards,
Karolina

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onkar K.

Rating: 1 out of 5

Published on 02/02/2022 à 14h22 following a purchase from 30/01/2022

clip and collect' in a residential building, putting the customer in difficulty: no name of the company on the intercom; impossible to get his parcel?

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Response from Papeterie Makkura Published on 03/02/2022

Hello,
We do everything we can to facilitate Click & Collect.
However, you were able to collect your parcel without any problem.
I think your note is very unfair, especially as we make it clear on the site that there is no physical store.

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Jacques B.

Rating: 2 out of 5

Published on 02/02/2022 à 08h47 following a purchase from 18/01/2022

The order (small package, 50 gr max) should have been sent by post. The shipping cost was too high.

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alexandre B.

Rating: 4 out of 5

Published on 29/01/2022 à 12h12 following a purchase from 25/01/2022

Order went very well. Fast delivery. Careful packaging. The products are superb. I withdraw one star because being on my first order, I entered the coupon received when registering and the promised 5% discount was not applied despite the insertion of the code at the time of ordering. Too bad

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Monique D.

Rating: 4 out of 5

Published on 02/01/2022 à 06h32 following a purchase from 23/12/2021

A little late in the planned delivery, but very well informed about the tracking of the package.

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burtin G.

Rating: 4 out of 5

Published on 13/12/2021 à 16h32 following a purchase from 09/12/2021

Items fairly in stock, fast 48 h delivery with impeccable products!!!!

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Fabrice D.

Rating: 4 out of 5

Published on 08/12/2021 à 16h07 following a purchase from 02/12/2021

Very clear site, easy to order, ultra fast shipping, superbly packaged. Too bad the roller cartridge was missing, but quickly corrected after my request.

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Bénédicte L.

Rating: 4 out of 5

Published on 20/11/2021 à 12h12 following a purchase from 13/11/2021

A very good site for stocking up on Japanese stationery, which is not always easy to find on French retailers. However, I regret the absence of more affordable fountain pens such as Pilot's metropolitan model, or the Taiwanese brand TWSBI whose products offer very good value for money :)

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ERIC G.

Rating: 4 out of 5

Published on 16/11/2021 à 17h45 following a purchase from 08/11/2021

Deadlines met, very good pre-delivery communication.

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Thierry P.

Rating: 4 out of 5

Published on 11/11/2021 à 21h09 following a purchase from 28/10/2021

Refinement of floral themes, only regret, very small format

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Henrique N.

Rating: 4 out of 5

Published on 31/10/2021 à 20h46 following a purchase from 18/10/2021

The carrier is not the best choice honestly. For the Papeterie Makkura, however, they were impecabble in the packaging and so forth.

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Xavier G.

Rating: 4 out of 5

Published on 20/10/2021 à 17h35 following a purchase from 14/10/2021

Package conforms, efficient follow-up. The only drawback: the box did not contain a donkey guide, contrary to what I had understood over the phone.

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Barbara S.

Rating: 4 out of 5

Published on 02/10/2021 à 16h32 following a purchase from 26/09/2021

Over-wrapped package, a bubble envelope would have sufficed for our order. This one is exactly as described and corresponds to our expectations.

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Jennifer S.

Rating: 1 out of 5

Published on 25/08/2021 à 12h44

Paper is very small for writing letters and too expensive!

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Response from Papeterie Makkura Published on 26/08/2021

Hello,
I'm writing to find out if there's an error in your review. This review concerns the site as a whole, as well as the service.
Could you please confirm the rating?
Best regards,
Karolina Dopierala