Customer reviews of Papeterie Makkura

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 3 762 published reviews
5 3 575 95% 4 117 3% 3 33 1% 2 16 0% 1 21 1%

Summary of reviews

Delivery is a standout feature of the online store, with customers consistently highlighting the perfect, quick, and neat shipping of their orders. Many reviews emphasize the speed of delivery, often mentioning that items arrived promptly and well-packaged. The quality of products is another recurring theme, with customers expressing satisfaction about the exceptional stationery selection, including unique items that are often hard to find elsewhere. The careful packaging further reinforces the positive experience, ensuring that products arrive in pristine condition.

Reviews 1, 3 and 4 stars

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I
Isabelle P.
Rating: 4 out of 5
following a purchase from 21/07/2025
Superb products. Fast delivery
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Marc D.
Rating: 4 out of 5
following a purchase from 13/07/2025
Fast dispatch and hand delivery. Only drawback: no opening on Saturday and opening hours during the week not that easy when working.
M
Myriam G.
Rating: 4 out of 5
following a purchase from 28/06/2025
Impeccable
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Martine M.
Rating: 4 out of 5
following a purchase from 22/06/2025
Very happy with the ordered items. A small downside for the packaging that could let an item slip out (a bit of extra tape could avoid this risk).
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Sofia M.
Rating: 4 out of 5
following a purchase from 29/04/2025
Love the items. Thanks
R
Rene A.
Rating: 1 out of 5
following a purchase from 11/04/2025
Very poor quality. Seems the ink was stocked for years. Piètre qualité, l’encre est presque sèche, rien à voir avec l’original.
S
sophie P.
Rating: 4 out of 5
following a purchase from 02/03/2025
Very satisfied with my 1st order. Very good quality products. Fast and careful delivery. However, I couldn't subscribe to the newsletter and benefit from the 10% discount. Disappointed in that respect...
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Gerald C.
Rating: 4 out of 5
following a purchase from 12/02/2025
Package well received with the material ordered. No surprises about the contents. I appreciated the availability of the products.
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Pierre H.
Rating: 4 out of 5
following a purchase from 03/02/2025
I would have liked to receive an ink cartridge to try out my fountain pen.
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Eeva P.
Rating: 3 out of 5
following a purchase from 09/12/2024
Ink bottles had faulty lids and leaked during delivery. Otherwise sevice was excellent.
M
Michel R.
Rating: 4 out of 5
following a purchase from 06/12/2024
Packaging to be improved
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Georges H.
Rating: 4 out of 5
following a purchase from 02/12/2024
Perfect, except for delivery to a relay point other than the one indicated.
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Didier M.
Rating: 3 out of 5
following a purchase from 15/11/2024
Long delivery (5 days) and parcel arrives partly crushed. It's a shame because it was shipped quickly
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Kirsi K.
Rating: 3 out of 5
following a purchase from 12/11/2024
The items were well packed and exactly what I ordered. It was easy to order and make the payment. Also the variety of inks is very good in the shop. But... I would like the e-mail ads to come in english as I do not speak french. Also the shipping cost was too high and for that price it shouldn´t take more than a week to deliver(ordered from Italy at the same time, half the shipping cost and half the shipping time mon-thu). If you get that in order I will certainly order again. So all and all it was good with small bad details, thank you.
J
Jorge M.
Rating: 4 out of 5
following a purchase from 26/10/2024
Goods ordered well received and compliant.
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Brigitte P.
Rating: 4 out of 5
following a purchase from 06/08/2024
Went well except that I had to ask myself and was not informed of the slightly delayed delivery
C
Catherine B.
Rating: 1 out of 5
following a purchase from 06/08/2024
I have sent you an email because the parcel was damaged and two figures are missing.
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Response from Papeterie Makkura
Hello,
We have received your email. We are very sorry for this incident. We have proceeded to the refund of the lost products.
If our customer service has met your expectations, we would be grateful if you could update the note accordingly.
Best regards,
Karolina
C
Cristian C.
Rating: 1 out of 5
following a purchase from 21/03/2024
delivery fee was enormous! would not recommend.
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LAURIE C.
Rating: 4 out of 5
following a purchase from 20/07/2024
Fast shipping and a little attention on top of my purchases, but no reply to the email or whatsapp message to my questions.
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Hubert T.
Rating: 1 out of 5
following a purchase from 17/07/2024
BOF!
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Response from Papeterie Makkura
Hello Hubert, thank you for sharing your review of our Papeterie Makkura website. We are sorry that your experience was not satisfactory. We take your comments into account and are constantly working to improve our services to meet our customers' expectations.
Could you tell us more about what disappointed you about our online store?
We look forward to demonstrating our commitment to quality and excellence in the future.
F
FRANCIS P.
Rating: 1 out of 5
following a purchase from 20/04/2024
I have not received my parcel
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Response from Papeterie Makkura
Hello,
I hope we have solved the delivery problem.
If you are satisfied with our service, do not hesitate to update your rating.
Thank you in advance and have a nice day,
Karolina
G
Giuseppe M.
Rating: 3 out of 5
following a purchase from 04/05/2024
Ras
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Aurore P.
Rating: 4 out of 5
following a purchase from 04/05/2024
Perfect 👍
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gauthier G.
Rating: 4 out of 5
following a purchase from 11/04/2024
little time to test
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Arlette B.
Rating: 1 out of 5
following a purchase from 28/03/2024
Fast delivery. Everything as expected
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Response from Papeterie Makkura
Hello,
Can you confirm that the rating is 1 out of 5? Or is it a mistake?
S
Séverine V.
Rating: 4 out of 5
following a purchase from 11/03/2024
satisfied with my order (just one edge of one of the notebooks was already corroded)
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Elodie P.
Rating: 4 out of 5
following a purchase from 29/02/2024
Fast order preparation and dispatch. Order arrived undamaged and compliant.
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Catherine B.
Rating: 4 out of 5
following a purchase from 24/01/2024
The order went very well, the delivery went very badly. I was changed twice from one relay to another and the last one I didn't choose was far from my home.
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Cédric M.
Rating: 4 out of 5
following a purchase from 27/01/2024
Very good quality products. The order arrived quickly. However, I would have liked the products to be a little better packed in the parcel.
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Hubert T.
Rating: 1 out of 5
following a purchase from 20/01/2024
No delivery.
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Response from Papeterie Makkura
Hello,
I'm sorry for the problems you had with the delivery.
Mondial Relay delivered your parcel in 3 days, which is a good average for them. We offer several carriers, so don't hesitate to choose another one for your next order.
Best regards,
Karolina
S
Sandrine L.
Rating: 3 out of 5
following a purchase from 03/01/2024
I was disappointed to have to wait three weeks (I wrote a check but didn't see that it involved three weeks).
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Raquel C.
Rating: 3 out of 5
following a purchase from 15/12/2023
Too much packaging for such a small product.
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Response from Papeterie Makkura
Thank you for your comment, Raquel. We are sorry that our packaging did not live up to your expectations. We will take your comment into account in order to improve our packaging policy. Thank you for your review and we hope to see you soon on our site.
Karolina
R
Raymond H.
Rating: 4 out of 5
following a purchase from 14/12/2023
Hello, very pleased with my order! But wouldn't it be better to send them by post (the envelopes don't weigh much, for worldwide relays).
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Marie Françoise C.
Rating: 4 out of 5
following a purchase from 05/12/2023
Ras... Good packaging and the inks seem to match my expectations!!!
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Hervé B.
Rating: 4 out of 5
following a purchase from 25/11/2023
satisfied with the order and the products, but not with the delivery Colissimo sucks, unable to deliver on the spot, had to pick up the parcel at a relay point and get the info in the spam, maybe change the delivery method?
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Laurent D.
Rating: 3 out of 5
following a purchase from 24/11/2023
Product not as expected
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Response from Papeterie Makkura
Hello,
I don't understand your note, the product delivered to you is exactly the product you ordered.
In the event of an error on your part, you can return the product to us for a refund.
Best regards,
Karolina
M
Marie-Noelle C.
Rating: 4 out of 5
following a purchase from 26/11/2023
Hello On the whole I'm fine, but the pencil with the golden tip and the lead was broken. Cordially Mrs Chapus
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Chantal S.
Rating: 4 out of 5
following a purchase from 10/09/2023
Satisfied with the products and also with the parcel which is not filled with plastic, well done! Shipment a little long perhaps...
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Paul C.
Rating: 4 out of 5
following a purchase from 13/11/2023
Speed, efficiency, the product corresponds to my expectations. It's perfect.
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Fabrice P.
Rating: 4 out of 5
following a purchase from 10/11/2023
Very satisfied with the quality of the products, a little disappointed with the size of some. Fast delivery
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