Customer reviews of Papeterie Makkura

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9,8 /10
Overall rating: 9,8 out of 10
Based on 3 762 published reviews
5 3 575 95% 4 117 3% 3 33 1% 2 16 0% 1 21 1%

Summary of reviews

Delivery is a standout feature of the online store, with customers consistently highlighting the perfect, quick, and neat shipping of their orders. Many reviews emphasize the speed of delivery, often mentioning that items arrived promptly and well-packaged. The quality of products is another recurring theme, with customers expressing satisfaction about the exceptional stationery selection, including unique items that are often hard to find elsewhere. The careful packaging further reinforces the positive experience, ensuring that products arrive in pristine condition.

2 star reviews

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Florence D.
Rating: 2 out of 5
following a purchase from 07/01/2026
- I am disappointed: the mini mechanical pencils are much smaller and thinner than they appeared to me in the photos. - Another point: I wanted to modify my order sent to add a discount promo code and I sent you a text message to the indicated number for that. I have not received any response from you.
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Antoine N.
Rating: 2 out of 5
following a purchase from 18/12/2025
Order placed with a delivery guarantee by Chronopost that arrived more than eight days later. There is no instruction manual in the box to explain how to charge the converter or adjust the nib. Too bad.
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Response from Papeterie Makkura
Hello Antoine,

Thank you for taking the time to share your experience. We are sorry to hear that the delivery was so long; the package was shipped on the 23rd for delivery on the 24th. Unfortunately, once the package is handed over to the carrier, we no longer have control over what happens next. Generally, it goes as planned, Chronopost delivers in 24 hours, but here I have no explanation for the incident that delayed your shipment. Perhaps the cyberattack against the post office?

Please feel free to contact us directly for any questions or assistance regarding your product.

Best regards,
The Makkura Stationery Team
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Elodie M.
Rating: 2 out of 5
following a purchase from 21/07/2025
Order placed on July 21 sent on August 20 It was a late gift It would have been important to specify the delivery date that I had to request in mid-August not receiving any news Very disappointed by this lack of information
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NICOLE D.
Rating: 2 out of 5
following a purchase from 02/05/2025
small package, received crushed due to inadequate packaging. The item is not damaged but its box is, and it's for a gift, so I am not satisfied
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Morgan P.
Rating: 2 out of 5
following a purchase from 31/01/2025
The product is as expected as it is a Midori notebook so no issues there, after all it is the same product regardless of who sells it. My review is of Papeterie Makkura and the reason for 2 stars is I was very disappointed that it took almost a week for delivery which is very poor for an item as small and light as an A6 pocket notebook at a delivery charge of €5,90! And that was not even to my house but to my local post office as delivery to my house would have cost a couple of euros more! Honestly for that price I had expected 1 day delivery not 6 days. Next time I will just order from Amazon or Cultura as the price is the same but delivery is much faster and more convenient with it being delivered to my home and not a post office. A shame as I had hoped to be able to support a smaller business but they need to improve their delivery options. There are far cheaper options as I have bought items from many small businesses that do not charge so much and can still do less than 2 day deliveries to my actual home so I have no idea what is going on with their delivery arrangements.
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DANIEL G.
Rating: 2 out of 5
following a purchase from 14/01/2025
Great product. But delivery times from Paris to Paris are a bit long.
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VALERIE M.
Rating: 2 out of 5
following a purchase from 16/01/2025
a reading error led me to believe that the cartridge prices were for 4 packs and not just one.
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Fabrice Q.
Rating: 2 out of 5
following a purchase from 11/01/2025
No French instructions on how to use the pen. A bit expensive for a pen made in China.
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Response from Papeterie Makkura
Hello Fabrice, thank you for your review. I'm sorry, the brand only offers instructions in Japanese and English. We will pass on this translation problem to the brand.
By the way, your pen is a Sailor, it was absolutely not made in China, Sailor only produces in Japan.
Best regards,
Karolina
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Delhia M.
Rating: 2 out of 5
following a purchase from 01/01/2025
My item arrived damaged
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Response from Papeterie Makkura
Hello Delhia, we're sorry to hear that you've received a damaged item. We go to great lengths to ensure the quality of our products and take customer feedback very seriously. We look forward to providing you with a satisfactory shopping experience in the future. Thank you for your confidence and your opinion.
Best regards,
Karolina
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patricia D.
Rating: 2 out of 5
following a purchase from 06/11/2024
Hello The quality of the products is not in question but I did not receive what I ordered.
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Response from Papeterie Makkura
Hello Patricia, thank you for your review. We're sorry you didn't receive the order you were expecting. We are constantly working to improve our service to provide you with the best possible experience. Please do not hesitate to contact us by email or WhatsApp to resolve this issue. We hope to see you soon on our website. Have a nice day.
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Marie D.
Rating: 2 out of 5
following a purchase from 16/07/2024
One of the products delivered does not correspond to my order ...
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Response from Papeterie Makkura
Hello,
Could you please let us know which item was not delivered so that we can either return it to you or refund your money.
Best regards,
Karolina
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Leslie N.
Rating: 2 out of 5
following a purchase from 30/04/2024
thin watercolor paper
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Constanze G.
Rating: 2 out of 5
following a purchase from 20/03/2024
Almost all the ends of the blocks are pressed in, a sheet of paper is not enough packaging.
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Bridget H.
Rating: 2 out of 5
following a purchase from 16/01/2024
I paid for shipping with FedEx Express as that was the only option for international shipping and it should have arrived in 1-3 days but they send it with another courier that took 2 weeks to arrive.
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Angélique V.
Rating: 2 out of 5
following a purchase from 13/07/2023
Out arrived fast. But I had ordered black (3) and blue (3) pen refills and received everything in black.
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Jacques B.
Rating: 2 out of 5
following a purchase from 18/01/2022
The order (small package, 50 gr max) should have been sent by post. The shipping cost was too high.
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